Salesforce Product Name Changes After Dreamforce 2026
Salesforce has dropped the Agentforce prefix from most of its product names. This article maps each previous name to its current one, grouped by product family.
Read More Resources for Smarter Business Operations
Field service’s best AI lesson, learned from four visionaries you’ve never heard of
Field service’s best AI lesson, learned from four visionaries you’ve never heard of The loudest AI conversations are about machines replacing people. The most interesting builders in AI are doing the opposite:…
Read More 
Agentforce Field Service just changed more in a year than in the previous five
The new Scheduling Console, autonomous scheduling, GIS, and agents on the mobile app arrive as four features. Read them as four bets on how field service operations will run. Whether…
Read More 
Launching AI Governance With a Procurement Problem
What data should agents be able to access? Which repositories should be included? Who should approve that access? How could we ensure permissions followed role-based access control? And how could…
Read More 
Delivery Intelligence Seen From the Inside
Delivery Intelligence Seen From the Inside Author: Uriah Hakala From the Professional Services Seat Thirty years of consulting has a way of calibrating your expectations. I’ve seen a lot of things get…
Read More 
Your field service AI program is live. So why doesn’t it feel like winning?
By now, a funded and deployed field service AI program is standard. The strategic results leaders expected from it haven’t followed. The reason is the operating model that surrounds the…
Read More 
Service Beyond the Bottom Line
Service Beyond the Bottom Line For International Services Week – A Diabsolut Community Spotlight We’re a company of 120+ people spread across time zones and continents. Our work is technical and sometimes…
Read More 
Proactive Managed Services Equals Fewer Fires and Better Decisions
Proactive Managed Services Equals Fewer Fires and Better Decisions For International Services Week – Level Up: Skills and Strategies for Growth Author: Karissa Rothstein For a long time, managed services were built…
Read More 
Leveling Up Starts Within: Emotional Intelligence as a Growth Strategy
Leveling Up Starts Within: Emotional Intelligence as a Growth Strategy For International Services Week – Level Up: Skills and Strategies for Growth Author: Robyn Duffy Mental Health Emotional Well Being Psychological Cognitive…
Read More 
Service Is Still a Human Business
Service Is Still a Human Business For International Services Week – Strengthening Services through Dialogue Author: John Pettifor The standard prediction about AI and work goes something like this: more automation, fewer…
Read More 
Services by the Numbers: What the 2026 SPI Benchmark Is Telling Us
What the 2026 SPI Benchmark Is Telling Us For International Services Week – Services by the Numbers Author: Uriah Hakala I read the SPI Research Professional Services Maturity Benchmark every year. It’s…
Read More 
Faster isn’t the same as smarter with AI
Faster isn’t the same as smarter with AI For International Services Week – Accelerating with AI. Leading with Judgment. Author: Rachel Chand There is a version of AI adoption that looks impressive…
Read More 
Ten Core Domains Decide Your Field Service AI Payoff
Ten Core Domains Decide Your Field Service AI Payoff Authors: Naeem Khalid and Bryan Burns Field service runs into a constraint other AI discussions don’t carry: you can’t automate the person on…
Read More 
The Right Answer for Right Now: Salesforce is still the platform we’re betting on
The Right Answer for Right Now Fifteen years in, Salesforce is still the platform we’re betting on Part 6 of The Accidental Agentic Enterprise series. [Start with Part 1 here.] Author: John…
Read More 
Why We Don’t Build Everything Ourselves
Why We Don’t Build Everything Ourselves Three Months of Agent Building Taught Us When to Stop and Reap the Benefits of Composable AI Architecture Part 5 of The Accidental Agentic Enterprise series.…
Read More