Service Beyond the Bottom Line
Service Beyond the Bottom Line For International Services Week – A Diabsolut Community Spotlight We’re a company of 120+ people spread across time zones and continents. Our work is technical and sometimes…
Read More 
Proactive Managed Services Equals Fewer Fires and Better Decisions
Proactive Managed Services Equals Fewer Fires and Better Decisions For International Services Week – Level Up: Skills and Strategies for Growth Author: Karissa Rothstein For a long time, managed services were built…
Read More 
Leveling Up Starts Within: Emotional Intelligence as a Growth Strategy
Leveling Up Starts Within: Emotional Intelligence as a Growth Strategy For International Services Week – Level Up: Skills and Strategies for Growth Author: Robyn Duffy Mental Health Emotional Well Being Psychological Cognitive…
Read More 
Service Is Still a Human Business
Service Is Still a Human Business For International Services Week – Strengthening Services through Dialogue Author: John Pettifor The standard prediction about AI and work goes something like this: more automation, fewer…
Read More 
Services by the Numbers: What the 2026 SPI Benchmark Is Telling Us
What the 2026 SPI Benchmark Is Telling Us For International Services Week – Services by the Numbers Author: Uriah Hakala I read the SPI Research Professional Services Maturity Benchmark every year. It’s…
Read More 
Faster isn’t the same as smarter with AI
Faster isn’t the same as smarter with AI For International Services Week – Accelerating with AI. Leading with Judgment. Author: Rachel Chand There is a version of AI adoption that looks impressive…
Read More 
Eleven Domains Decide Your Field Service AI Payoff
Eleven Domains Decide Your Field Service AI Payoff Authors: Naeem Khalid and Bryan Burns Field service runs into a constraint other AI discussions don’t carry: you can’t automate the person on the…
Read More 
The Right Answer for Right Now: Salesforce is still the platform we’re betting on
The Right Answer for Right Now Fifteen years in, Salesforce is still the platform we’re betting on Part 6 of The Accidental Agentic Enterprise series. [Start with Part 1 here.] Author: John…
Read More 
Why We Don’t Build Everything Ourselves
Why We Don’t Build Everything Ourselves Three Months of Agent Building Taught Us When to Stop and Reap the Benefits of Composable AI Architecture Part 5 of The Accidental Agentic Enterprise series.…
Read More 
Building on Salesforce’s Boring Foundation (We Mean That as a Compliment)
Building on Salesforce’s Boring Foundation (We Mean That as a Compliment) The platform underneath the agent matters more than the agent itself Part 4 of The Accidental Agentic Enterprise series. [Start with…
Read More 
Zero to Live in a Week: What That Actually Requires
Zero to Live in a Week: What That Actually Requires Composable AI architecture, methodical planning, and the twenty-year-old principle that makes it all possible Part 3 of The Accidental Agentic Enterprise series.…
Read More 
Agents Don’t Run the Show — People Do
Agents Don’t Run the Show — People Do How we think about human-in-the-loop design, AI Slop, and the skill nobody talks about Part 2 of The Accidental Agentic Enterprise series. [Start with…
Read More 
Getting Leadership Buy-In for AI (Without Pitching “AI”)
Getting Leadership Buy-In for AI (Without Pitching “AI”) Author: Uriah Hakala AI shows up in every executive conversation today. Yet inside many organizations, daily work still looks the same. Getting leadership buy-in…
Read More 
Diabsolut: The Accidental Agentic Enterprise
Diabsolut: The Accidental Agentic Enterprise How solving one business problem built something much bigger — and why that matters for every Salesforce customer we serve. Author: John Pettifor The Origin Story We…
Read More 
Diabsolut Named Certinia Partner of the Year 2025
Diabsolut Named Certinia Partner of the Year 2025 Diabsolut team members accepting the Certinia Partner of the Year 2025 award in San Diego. Diabsolut is proud to announce that we have been…
Read More