Diabsolut Blog | Salesforce, Certinia & Agentforce Insights

Field service technician using a tablet on site, supported by field service AI

Eleven Domains Decide Your Field Service AI Payoff

June 5, 2026

Eleven Domains Decide Your Field Service AI Payoff Authors: Naeem Khalid and Bryan Burns Field service runs into a constraint other AI discussions don’t carry: you can’t automate the person on the…

Salesforce and the right platform architecture for AI

The Right Answer for Right Now: Salesforce is still the platform we’re betting on

April 29, 2026

John Pettifor

AI, General, Salesforce

The Right Answer for Right Now Fifteen years in, Salesforce is still the platform we’re betting on Part 6 of The Accidental Agentic Enterprise series. [Start with Part 1 here.] Author: John…

Composable AI architecture on Salesforce enabling ISV agent integration for professional services firms

Why We Don’t Build Everything Ourselves

April 22, 2026

John Pettifor

AI, Certinia

Why We Don’t Build Everything Ourselves Three Months of Agent Building Taught Us When to Stop and Reap the Benefits of Composable AI Architecture Part 5 of The Accidental Agentic Enterprise series.…

Enterprise platform governance as the foundation for agentic AI deployment

Building on Salesforce’s Boring Foundation (We Mean That as a Compliment)

April 16, 2026

John Pettifor

AI, General, Implementation

Building on Salesforce’s Boring Foundation (We Mean That as a Compliment) The platform underneath the agent matters more than the agent itself Part 4 of The Accidental Agentic Enterprise series. [Start with…

Abstract visualization of composable AI agent deployment architecture with interconnected layers representing orchestration, data, and user interfaces

Zero to Live in a Week: What That Actually Requires

April 7, 2026

John Pettifor

AI, General, Implementation

Zero to Live in a Week: What That Actually Requires Composable AI architecture, methodical planning, and the twenty-year-old principle that makes it all possible Part 3 of The Accidental Agentic Enterprise series.…

Human-AI collaboration in professional services

Agents Don’t Run the Show — People Do

March 28, 2026

John Pettifor

AI, General, News

Agents Don’t Run the Show — People Do How we think about human-in-the-loop design, AI Slop, and the skill nobody talks about Part 2 of The Accidental Agentic Enterprise series. [Start with…

Copy of the Getting Leadership Buy-In for AI e-guide

Getting Leadership Buy-In for AI (Without Pitching “AI”)

March 20, 2026

Uriah Hakala

AI, General

Getting Leadership Buy-In for AI (Without Pitching “AI”) Author: Uriah Hakala AI shows up in every executive conversation today. Yet inside many organizations, daily work still looks the same. Getting leadership buy-in…

Diabsolut: The Accidental Agentic Enterprise

March 17, 2026

Diabsolut

AI, General, News

Diabsolut: The Accidental Agentic Enterprise How solving one business problem built something much bigger — and why that matters for every Salesforce customer we serve. Author: John Pettifor The Origin Story We…

Diabsolut team members accepting the Certinia Partner of the Year 2025 award in San Diego.

Diabsolut Named Certinia Partner of the Year 2025

February 17, 2026

Diabsolut

Certinia, General

Diabsolut Named Certinia Partner of the Year 2025 Diabsolut team members accepting the Certinia Partner of the Year 2025 award in San Diego. Diabsolut is proud to announce that we have been…

Agentforce Implementation Starts With Data Readiness

December 4, 2025

Zain Ladha

General, Implementation, Salesforce

Agentforce Implementation Starts With Data Readiness It’s tempting to jump right into Agentforce. The promise of AI agents handling tasks, solving problems, and supporting teams almost instantly? That’s powerful. But here’s the part many organizations overlook: without a strong data foundation, agentic AI doesn’t work the way…

Salesforce maturity model framework showing levels of digital transformation.

Maturity Models: A Guide for Scalable Implementation

November 20, 2025

Uriah Hakala

General, Implementation, Salesforce

Maturity Models: A Guide for Scalable Implementation Author: Uriah Hakala In the world of Salesforce implementations (and beyond), maturity models help ensure you pick the right solution for your business now —…

Technician using AI-powered software for predictive analytics in field service.

5 Benefits of Predictive Analytics in Field Service You Can’t Ignore

November 3, 2025

Field Service Team

AI, Data, Field Service, Salesforce

5 Benefits of Predictive Analytics in Field Service You Can’t Ignore Over the past several years, the field service industry has experienced a massive shift. Teams are facing growing pressure to deliver…

Person holding a smartphone with floating digital five-star rating icons.

PS + CS on Salesforce: Turning Unified Services Data into a Strategic Advantage Across the Customer Journey

October 29, 2025

Naeem Khalid

Certinia, Customer Success, General, Professional Services

PS + CS on Salesforce: Turning Unified Services Data into a Strategic Advantage Across the Customer Journey Author: Naeem Khalid Customer experience is the one of the most important playing fields for…

AI services transformation for tech companies

The AI Services Era: How Diabsolut Is Redefining Tech Services Through AI and Trusted Delivery

October 29, 2025

Uriah Hakala

AI, Certinia, General

The AI Services Era: How Diabsolut Is Redefining Tech Services Through AI and Trusted Delivery Author: Uriah Hakala At this year’s TSIA conference, one message stood out: AI is not just transforming technology, it’s redefining the…

Diabsolut team at Dreamforce 2025 discussing the Agentic Enterprise and human-AI collaboration.

Dreamforce 2025 Recap: The Rise of the Agentic Enterprise

October 21, 2025

Diabsolut Sales Leaders

AI, General, Salesforce

Dreamforce 2025 Recap: The Rise of the Agentic Enterprise What a week at Dreamforce 2025! From insightful sessions to unforgettable moments, the week marked a turning point in how organizations think about…

Subscribe to our newsletter