Customer Success Manager using a digital playbook interface to automate workflows and ensure consistent customer outcomes

Playbook Management for Consistent and Scalable Success – The Role of Customer Success Manager, Part 4

Customer Success Manager coordinating internal collaboration using a resource pool of cross-functional team members

Optimizing Internal Collaboration Through Your Resource Pool – The Role of Customer Success Manager, Part 3

Customer Success Manager reviewing a digital health scorecard dashboard with client engagement metrics visible

Health Scorecard Reviews to Turn Data into Action – The Role of Customer Success Manager, Part 2

PSA Features – Certinia Releases 2025

Development Features – Salesforce Releases 2025

Agentforce Features – Salesforce Releases 2025

Salesforce Field Service mobile app enhancements from 2025 releases

Field Service Features – Salesforce Releases 2025

Salesforce Agentforce interface automating customer service tasks with AI for improved team efficiency

Agentforce 101: Why Early Adoption of Salesforce’s Agentforce is a Game-Changer for Customer Service Transformation

Customer Success Manager using customer success tools to manage enterprise and small client accounts effectively

Mastering Strategic Account Management – The Role of Customer Success Manager, Part 1

Modernizing Government Utility Operations with Salesforce Field Service 

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Recent Posts

  • Partner Feedback Is Shaping the Future of Salesforce Field Service: Insights from the Latest PAB Meeting 
  • Why Services Teams Are Ditching Spreadsheets for Certinia’s Services Estimator
  • Playbook Management for Consistent and Scalable Success – The Role of Customer Success Manager, Part 4

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