Utilities
With tools that comprehensively address operational, business, and customer needs.
Utility organizations have a high number of stakeholder demands to meet. Industry regulations vary widely, priorities shift quickly, and information accuracy can have a business-wide impact. Connecting systems and having the right tools and processes helps manage these concerns more effectively.
Diabsolut’s experience-driven solutions for utility organizations are user-friendly and streamline tasks from leadership to the back office to the field. Our solutions simplify complex processes, link vital systems and information, and allow businesses to rapidly and efficiently address their needs.
Connected solutions
for continuous improvement
Use cases for electrical, solar, and water utility organizations transitioning to a more efficient way of addressing their challenges.
We understand the need for solutions that are designed to address common pain points for the utilities sector — including system integration and functionality to prioritize asset management and preventative maintenance; automating and optimizing scheduling to fast-track emergency response and eliminate downtime; and dynamic tools to simplify things like foreman support, regulatory compliance, vegetative management, and operational and capital spend management.
Construction
- Optimization and Connectivity
- Emergency/Repair
- New Infrastructure
- Infrastructure Modernization
- Surveying/Auditing
- Parts and Material Tracking
- Capital Project Monitoring
Distribution
- Maintenance
- Connect/Disconnect/New Customer
- Meter Installs/Changes/Removals
- Locates
- Emergency Repairs
- Damage
- Inspection (Corrosion, Anode, Paint)
- Lead Survey
- Measurement
Transmission
- Tree Trim/Vegetation Management
- High Load Moves
- Emergency Repairs
- Long Duration Jobs
Streetlight
- Pole Inspection
- New Connect | Maintenance |Repair
Substation
- Construction | Infrastructure
- Maintenance
By configuring out-of-the-box solution components, using integrations and complimentary technology or solutions, we provide right-fit functionality that is both user-friendly and adapted to add value to your organization in a cost-effective way.
360 Real-Time Visibility
Collect, connect, and display data from operations to customer interactions. Provide the right information to the right people in the right ways in real-time — for tactical visibility and oversight.
Find out more about improving visibility and how to achieve a cohesive solution.
Advanced Mobility
Tools tailored to tasks and roles for efficient completion of field work, including secure access to up-to-date information, optimized schedules, dynamic forms, virtual remote assistance, and detailed maps to easily locate sites.
Remote assistance helps with training, first time fix rates, and safety.
Analytics, Forecasting, and Planning
Optimized forecasting and planning with intelligent analysis of organizational and customer data. Gain data-driven reports and KPIs to better understand both the details and big picture in real-time.
We use FinancialForce Services Analytics to help organizations optimize capacity planning and revenue forecasting.
Asset and Inventory Management
Bring asset and inventory management on-platform, so that things like life-cycle tracking and routine, emergency, and preventative maintenance can be incorporated into your business in a more efficient and cost-effective way.
Read more about the benefits of integrating asset and inventory management into your solution
Customer Experience
Our solutions are all about elevating your customers’ experience to improve your organization’s operations and help it achieve sustainable growth; turning data into positive interactions, customer retention, and brand advocacy.
Aligning your organizational and customer needs helps take the guess work out of improving the customer experience.
Compliance and Safety
We add tools and reminders, and configure workflows to automate regulatory compliance and safety tasks, tracking, and reports — making compliance and safety easy to manage and follow.
Read our blog: Leveraging Salesforce to Manage Risks and Worker Safety.
Job Planning and Scheduling
Gain precise and efficient planning and scheduling — lower truck roll costs, easily incorporate vegetation management and routine tasks to eliminate downtime, and address emergencies quickly, with accurate response time allocation.
Is your organization experiencing challenges with order variability and load capacity?
Revenue Management
Adding revenue cycle management to your solution helps pinpoint revenue leakage, add visibility and oversight, streamline and optimize lead-to-cash, and identify opportunities to lower costs and increase returns.
Billing related revenue leakage adds up, but integrating revenue management into your solution can help.
User-Friendly Single Platform
One platform to manage every system or application your organization needs — with optimization to maximize user adoption, minimize user frustration, eliminate swivel chair, and ensure your solution provides the right tools and information for every task.
The ‘single platform model’ section of our lead-to-cash blog offers an overview of Salesforce integration and system consolidation.
We personalize and combine leading technology and solution components to meet your organization’s individual requirements.
“Diabsolut is an excellent customer-oriented systems integrator capable of tackling large, complex projects. We have a strong, long-standing relationship with Diabsolut and highly recommend them for FSM implementations and continued FSM support.”