Episode 16 - Decoding FSE EOL

Episode 16: Decoding FSE’s End-of-Life and Common Migration Practices

From Arc 6: ClickSoftware Field Service Edge (FSE) End-of-Life – Navigating the Migration Process

June 10, 2024 | 11 minutes

In this episode of Java with Sugar, Stephen Sugumar and Peter McMullan discuss the end-of-life (EOL) of ClickSoftware Field Service Edge (FSE) and provide valuable insights on migration practices. As part of Arc 6: ClickSoftware Field Service Edge (FSE) end of Life – Navigating the Migration Process, this episode introduces the reasons behind FSE’s EOL and how businesses can effectively start planning their transition. Learn what’s next for your business, how to select the right solutions and partners, and best practices for a smooth migration.

Key takeaways
  • Understanding the history of ClickSoftware and the obsolescence of various similar solutions explains why FSE is reaching its end of life.
  • Customers should release a Request for Proposal (RFP) early to attract potential partners, allow ample time for vetting, choose the right partner with relevant experience, and begin the transition process promptly.
  • Salesforce is actively engaged and ready to assist customers through the transition
  • Businesses need to develop a strategic approach to migrate off FSE, addressing specific needs and planning for a successful transition:
    • Plan for either a tactical or transformational approach
    • Understand your business needs
    • Identify current use of features to ensure solution parity and evolution
    • Plan for user adoption and change management
    • Consider timelines and other internal and external business factors that might impact your approach


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Highlights & Timestamps

00:00 | Introduction
00:54 | Why is FSE retiring?
02:51 | How should customers handle the end-of-life of FSE
04:43 | Salesforce’s engagement in the transition from Click
05:38 | Key migration practices
08:26 | Choosing the right partner
09:53 | Conclusion



Stephen Sugumar, Account Executive at Diabsolut
Stephen has delved into many roles over the years, from development, professional services, solutions consulting, into his current role as account executive today. Leveraging his technical expertise and solutioning adaptability to find a path forward within all his engagements while guiding his team in similar fashion. He is an expert in processes and best practices—leveraging insight from industries such as Energy & Utilities, Healthcare, Home Services, Telecom, Manufacturing, and High Tech—to support Diabsolut’s customers in their evaluation and selection of Service solutions.

Peter McMullan, Solutions Consultant at Diabsolut
As a seasoned member of the Pre-Sales team, Peter brings an expertise in service management, focusing on field service and improving operations within service organizations. His background in engineering gives him a fresh, solution-driven perspective that he leverages to analyze problems. Peter proves himself to be a trusted advisor to Diabsolut and customers through his understanding of business analysis, process improvement, development, and configuration in designing and demonstrating tailored solutions.

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