Episode 18: Click FSE Migration to Salesforce Field Service

From Arc 6: ClickSoftware Field Service Edge (FSE) End-of-Life – Navigating the Migration Process

June 24, 2024 | 15 minutes

In this episode of Java with Sugar, Stephen Sugumar and Peter McMullan explore the migration from ClickSoftware Field Service Edge (FSE) to Salesforce Field Service (SFS). They compare the features and capabilities of both solutions, discuss available migration tools, and explain why SFS is the recommended choice for future field service management.

Key takeaways
  • Salesforce Field Service (SFS) is a significant upgrade, with three releases per year since 2019, supported by substantial investment to lead the market
  • Salesforce offers a wide range of integrated products on a single platform that work together to enhance field service operations
  • SFS vs. FSE: Each has strengths, but investing in Salesforce’s full platform may be more beneficial depending on your business’s complexity
  • Choosing the right partner is crucial, as well as deciding between like-for-like migration or digital transformation
  • Diabsolut’s proprietary tools help you analyze and visualize your transition to SFS, saving costs and speeding up implementation
  • SFS is a natural evolution from FSE, retaining features while adapting to new use cases, making it a solid long-term investment


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Highlights & Timestamps

00:00 | Introduction
00:55 | Salesforce Field Service’s offering compared with FSE
02:49 | Salesforce as a 360-degree platform
04:29 | Solution parity: FSE vs. SFS
07:22 | Migration tips and processes
09:30 | Diabsolut migration tool and approach
11:17 | Why choose Salesforce Field Service
14:00 | Conclusion



Stephen Sugumar, Account Executive at Diabsolut
Stephen has delved into many roles over the years, from development, professional services, solutions consulting, into his current role as account executive today. Leveraging his technical expertise and solutioning adaptability to find a path forward within all his engagements while guiding his team in similar fashion. He is an expert in processes and best practices—leveraging insight from industries such as Energy & Utilities, Healthcare, Home Services, Telecom, Manufacturing, and High Tech—to support Diabsolut’s customers in their evaluation and selection of Service solutions.

Peter McMullan, Solutions Consultant at Diabsolut
As a seasoned member of the Pre-Sales team, Peter brings an expertise in service management, focusing on field service and improving operations within service organizations. His background in engineering gives him a fresh, solution-driven perspective that he leverages to analyze problems. Peter proves himself to be a trusted advisor to Diabsolut and customers through his understanding of business analysis, process improvement, development, and configuration in designing and demonstrating tailored solutions.

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