You’re making a significant investment in technology and processes to modernize the way your organization works – do you want to be sure that time and money aren’t wasted?
We know that you can select the right solution and find the right partner to implement it, you can have a technically smooth project, hitting all the milestones, coming in under budget and ahead of time – and you can still waste your investment.
Why? People.
It doesn’t matter how well the technology works. It also doesn’t matter how well you trained your people to use it. If the individual people in your teams don’t agree, or at least accept, that implementing the technology was the right thing to do (for any one of a million different reasons, ranging from the legitimate to the irrational, they will resist. They will not adopt. And your ROI will either never arrive or come much later than planned after you’ve incurred additional costs and frustration.
Our advice to you, based on all our many years of experience (both in operations and as consultants), is that you need a well thought out, properly planned and fully executed change management plan to bring your people along for the ride. If you do not, then you will fail.
If you don’t believe us, an increasing body of scientific literature from management, social and neurological sciences – supports the same conclusion. People perceive change as a threat and they won’t fully accept and adopt without context, understanding and having their own individual concerns are addressed.
If you need scientific evidence, reach out—we’d be happy to share some great resources.
Source: Prosci – Why Change Management
