Telecommunications
With scalable, right-fit, user-friendly technology and process optimization.
The telecommunications industry is responsible for supplying connections, services, and support in an environment that’s often reactive, fast-paced, and requires the ability to adapt — as situations can vary widely from task to task and job to job. They also face a critical need for innovation in order to remain competitive.
Diabsolut delivers digital solutions that allow for flexibility, visibility, and control across your entire telecommunication organization. We provide easy-to-use tools for every role and task, streamline processes and workflows based on best practices, and connect systems and information — to meet your needs faster while minimizing risks.
Connected solutions
for continuous improvement
Use cases for telecommunication organizations transitioning to a more efficient way of addressing their challenges.
We understand the need for solutions that are designed to address common pain points for the telecommunication (i.e., telco or communication service provider) industry — such as adapting tools and workflows to simplify safety and regulatory compliance, connecting data to provide an elevated customer experience; integrating asset and inventory management to improve productivity; and supplying leadership with the information needed for innovation and growth.
Packages and Bundling
- Equipment and Services
New Equipment Installation
Site and Equipment/Asset Management
- Maintenance and Operations
- Measurement
- Inspection
- Repair
Security Systems/Smart Home
Service Delivery
- Identify the Best Tech
- Provide Service
- Capture Pictures/Scan Barcodes
- Service Reports/Digital Signatures
- Dispatcher and Tech Collaboration
- Safety Alarms for Techs
- Asset and Inventory Management
Feedback (CSAT)
- Customer Survey
Construction
- Emergency/Repair
- New Infrastructure
- Infrastructure Modernization
- Surveying/Auditing
- Parts and Material Tracking
- Capital Project Monitoring
Sales
- CPQ (Configure Price Quote)
- Pricebooks
- Quotes
- Contract/Warranty Management
By configuring out-of-the-box solution components, using integrations and complimentary technology or solutions, we provide right-fit functionality that is both user-friendly and adapted to add value to your organization in a cost-effective way.
360 Real-Time Visibility
Collect, connect, and display data from operations to customer interactions. Provide the right information to the right people in the right ways in real-time — for tactical control, visibility, and oversight across your entire organization.
Find out more about improving visibility and how to achieve a cohesive solution.
Advanced Mobility
Tools tailored to tasks and roles for efficient completion of field work, including secure access to up-to-date information, optimized schedules, dynamic forms, virtual remote assistance, and detailed maps for easy location of job sites.
Remote assistance helps with training, first-time fix rates, and safety.
Analytics, Forecasting, and Planning
Optimized forecasting and planning with intelligent analysis of organizational and customer data. Gain data-driven reports and KPIs to better understand both the details and big picture in real-time — for innovation, agility, and growth.
We use FinancialForce Services Analytics to help organizations optimize capacity planning and revenue forecasting.
Asset and Inventory Management
Bring asset and inventory management on-platform so that things like routine, emergency, and preventative maintenance; and asset-related workflow variations can be incorporated into your business in a more efficient and cost-effective way.
Read more about the benefits of integrating asset and inventory management into your solution.
Customer Experience
Our solutions are all about elevating your customers’ experience to improve your organization’s operations and help it achieve sustainable growth, turning data into positive interactions, customer retention, and brand advocacy.
Aligning your organizational and customer needs helps take the guesswork out of improving the customer experience.
Compliance and Safety
We add tools and reminders and configure workflows to automate union, regulatory, and safety compliance tasks, tracking, and reports — making compliance and safety measures easy to manage and follow.
Read our blog: Leveraging Salesforce to Manage Risks and Worker Safety.
Job Planning and Scheduling
Gain precise and efficient planning and scheduling — lower truck roll costs, easily incorporate preventative and routine maintenance to eliminate downtime, and change priorities quickly, as needed.
Is your organization experiencing challenges with order variability and load capacity?
Revenue Management
Adding revenue cycle management to your solution helps pinpoint revenue leakage, streamline and optimize lead-to-cash, and identify opportunities to lower costs and increase returns within the same budget cycle.
Billing related revenue leakage adds up, but integrating revenue management into your solution can help.
User-Friendly Single Platform
One platform to manage every system or application your organization needs — with optimization to maximize user adoption, minimize user frustration, eliminate swivel chair, and ensure your solution provides the right tools and information for every task.
The ‘single platform model’ section of our lead-to-cash blog offers an overview of Salesforce integration and system consolidation.
We personalize and combine leading technology and solution components to meet your organization’s individual requirements.
“Amazing team with deep knowledge of the Salesforce Field Service (SFS) platform and best practices. Superb delivery partner.”