Field Service and Professional Services Cloud

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Certinia Partner of the Year badge

Discover how Customer Success fuels long-term growth in our
fireside chat with Certinia.

Salesforce Agentforce, an AI-driven virtual assistant, integrates seamlessly with your CRM to automate tasks, optimize customer service, and enhance field operations, leading to improved customer satisfaction and operational efficiency. Its capabilities include transforming customer service, revolutionizing field service, boosting project efficiency, and elevating customer success through AI-driven insights and automation. Unlike basic chatbots, Agentforce offers advanced features like sentiment analysis and dynamic decision-making for real-time solutions. With a focus on customized, data-driven solutions, Agentforce delivers measurable results and a rapid return on investment.

Each implementation is unique. We adapt our approach and your solution to best serve your organization’s needs and positively impact your operations, people, customers, and ROI.

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Our firsthand industry experience, paired with technical expertise that includes ClickSoftware, Salesforce, and Certinia, has made us a go-to, trusted provider for optimized, mobile, and efficient field service management solutions.

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We offer a comprehensive portfolio of lead-to-cash and revenue management solutions, supported by top business application and technology partners — with experience delivering implementations that drive success from a single platform.

"Graduate in cap and gown holding a diploma against a sunset background, symbolizing achievement, growth, and the bright future ahead.

Our higher education solutions are designed to increase engagement and enhance the student experience, by improving their journey throughout the student lifecycle. We accomplish this with tools adapted to best support your students, teams, faculty, and administration.

Customer support representative with a headset, focused on assisting clients, showcasing dedication to customer service.

Right-fit, scalable solutions that tailor the Salesforce platform to achieve your individual organization’s goals. Unify your teams, centralize information, improve analytics, get to know your business and customers, and gain the insight and tools needed to continuously improve.

Close-up of a worker in safety gear, with other workers on utility poles in the background, highlighting fieldwork and safety in electrical or telecommunication infrastructure.

Our firsthand industry experience, paired with technical expertise that includes ClickSoftware, Salesforce, and Certinia (formerly FinancialForce), has made us a go-to, trusted provider for optimized, mobile, and efficient field service management solutions.

Close-up of a tablet, pen, notebook, and financial charts on a desk, representing analysis, planning, and strategy in business and finance.

We offer a comprehensive portfolio of lead-to-cash and revenue management solutions, supported by top business application and technology partners — with experience delivering implementations that drive success from a single platform.

"Graduate in cap and gown holding a diploma against a sunset background, symbolizing achievement, growth, and the bright future ahead.

Our higher education solutions are designed to increase engagement and enhance the student experience, by improving their journey throughout the student lifecycle. We accomplish this with tools adapted to best support your students, teams, faculty, and administration.

Customer support representative with a headset, focused on assisting clients, showcasing dedication to customer service.

Right-fit, scalable solutions that tailor the Salesforce platform to achieve your individual organization’s goals. Unify your teams, centralize information, improve analytics, get to know your business and customers, and gain the insight and tools needed to continuously improve.

Our Project Management Approach

Client happiness and success is our top priority.

Our goal is to provide clients with a solution they’re happy with — that is easy to use, fits their specific needs, and that delivers both short- and long-term value and support. We include our client’s input and feedback throughout their project, while advising and advocating for them every step of the way. Clients can expect a collaborative approach, with teamwork, transparency, straight-forward communication, and no surprises.

We offer innovative Salesforce and Certinia solutions to address the business needs of organizations across a wide range of industries. We work closely with our customers to ensure they achieve success and deliver exceptional service by giving them the best tools for the job.

Diabsolut is a Salesforce Summit level Consulting Partner and was named Certinia Partner of the Year.

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Salesforce Partner since 2008 badge
Certinia Partner Badge
Certinia Partner of the Year badge
Certinia Partner of the Year Growth 2023 badge
Salesforce Partner Summit badge
Salesforce Partner since 2008 badge
Certinia Partner Badge
Certinia Partner of the Year badge
Certinia Partner of the Year Growth 2023 badge
Salesforce logo

Whether you’re new to the Salesforce world or looking to expand your solution, Diabsolut can help you navigate the Salesforce ecosystem to find the best solution to meet your organization’s needs. The Salesforce platform is top rated, scalable, offers low- and no-code configuration options, and is designed to integrate well with other Salesforce and 3rd-party technology. Salesforce also offers a variety of industry specific solutions that Diabsolut can implement to ensure faster ROI and added value.

“The team have been, hands down, one of the best partners I have ever worked with.”

Orly T. Vallario – Enterprise Account Executive

Certinia logo

Certinia formerly FinancialForce is a Salesforce partner that offers top rated solutions to add value, functionality, and tools to your Salesforce platform — with options for enterprise resource planning (ERP), professional services automation (PSA) and analytics, customer success, and more. Our Certinia implementations connect areas of your business to make operations more customer-centric and efficient, while improving visibility and insight across your organization.

“Big shout-out to the entire Diabsolut team who did an incredible job as our partner. I have really enjoyed working with their team and I appreciate all the time and effort they put in.”

Colleen Clifford – Account Executive

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At Diabsolut we’re 100% focused on our clients’ long-term success. Our flexible advisory and managed services cover a variety of needs, including transitional support, ongoing solution enhancements, troubleshooting, or whatever solution assistance your organization may need.

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We help clients develop thorough, properly planned, and fully executed change management plans that focus on keeping an organization’s people engaged and onboard during their digital transformation, to increase stakeholder buy-in and user adoption rates.

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Our end-user training is designed to make a personal impact; preparing the people using the solution to be comfortable and capable of using it correctly the day the project goes live.

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There’s an important link between an organization’s performance and its people. We offer a variety of services, including technology focused staff augmentation, team building, and permanent placement, which help mitigate risks and drive transformational change.

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Managed Services

At Diabsolut we’re 100% focused on our clients’ long-term success. Our flexible advisory and managed services cover a variety of needs, including transitional support, ongoing solution enhancements, troubleshooting, or whatever solution assistance your organization may need.

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Change Management

We help clients develop thorough, properly planned, and fully executed change management plans that focus on keeping an organization’s people engaged and onboard during their digital transformation, to increase stakeholder buy-in and user adoption rates.

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Training

Our end-user training is designed to make a personal impact; preparing the people using the solution to be comfortable and capable of using it correctly the day the project goes live.

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Talent Management

There’s an important link between an organization’s performance and its people. We offer a variety of services, including technology focused staff augmentation, team building, and permanent placement, which help mitigate risks and drive transformational change.

As a trusted Salesforce and Certinia partner, we bring industry-specific expertise to help businesses overcome common challenges, close solution gaps, and accelerate time-to-value. Our tailored offerings are designed to drive higher-impact ROI and deliver tangible benefits, ensuring our clients achieve maximum efficiency and success.

“The Diabsolut team brought strong subject matter expertise and a strong commitment to our success to the project. Because of their strength, we were able to meet expectations and deliver this time sensitive initiative on time with the necessary functionality.”

Ryan Wiehagen
Associate Director Information Technology
Geisinger Health Plan

“Launching a new product is a huge undertaking with interdependent deadlines, and Diabsolut was very mindful of that. They quickly captured exactly what we wanted Salesforce CPQ to do for us and implemented it on time, while adjusting and reacting to problems and new requirements  in real-time.”


Pete Barrie​​

Product Manager
Sani-Matic

“The team of experts from Diabsolut went above and beyond to ensure our project objectives were met and custom fit to the needs of our institution. It was a pleasure working with everyone on their team and we highly recommend them to other post-secondary institutions looking to grow their Salesforce implementation.”

Patrick Dudley
CRM Administrator / Senior Analyst – IT Services
Lethbridge College

“It was a true pleasure to work with the Diabsolut team. They were reliable and flexible in accommodating our requests. As a nonprofit organization with limited funds, they’ve always found solutions that fit in our budget. During our Lightning migration project, they worked around the clock so that we could meet our deadlines. We really appreciated that. We had minimum knowledge about Salesforce, and whenever we had a question, we could always rely on Diabsolut for the answer.”

YMCA Greater Toronto

“The Diabsolut team brought strong subject matter expertise and a strong commitment to our success to the project. Because of their strength, we were able to meet expectations and deliver this time sensitive initiative on time with the necessary functionality.”

Ryan Wiehagen
Associate Director Information Technology
Geisinger Health Plan

“Launching a new product is a huge undertaking with interdependent deadlines, and Diabsolut was very mindful of that. They quickly captured exactly what we wanted Salesforce CPQ to do for us and implemented it on time, while adjusting and reacting to problems and new requirements  in real-time.”


Pete Barrie​​

Product Manager
Sani-Matic

“The team of experts from Diabsolut went above and beyond to ensure our project objectives were met and custom fit to the needs of our institution. It was a pleasure working with everyone on their team and we highly recommend them to other post-secondary institutions looking to grow their Salesforce implementation.”

Patrick Dudley
CRM Administrator / Senior Analyst – IT Services
Lethbridge College

“It was a true pleasure to work with the Diabsolut team. They were reliable and flexible in accommodating our requests. As a nonprofit organization with limited funds, they’ve always found solutions that fit in our budget. During our Lightning migration project, they worked around the clock so that we could meet our deadlines. We really appreciated that. We had minimum knowledge about Salesforce, and whenever we had a question, we could always rely on Diabsolut for the answer.”

YMCA Greater Toronto