Host Stephen Sugumar and co-host Peter McMullan return in this episode to wrap up their discussion of monetizing field service with revenue solutions with industry trends. Learn more about the push to empower frontline workers with the right tools and information, an increased focus on expanding an organization’s after-market parts and services network, and AI’s role in achieving proactive operations.

This episode features co-host Peter McMullan and guest Erik Nelson (Salesforce Manufacturing Solutions Lead at Diabsolut), as they discuss how exactly tying together data and systems helps across various aspects of a field service organization — including customers, the back-office, and the field.

In the first episode of arc 4, host Stephen Sugumar and co-host Peter McMullan address how to negate some of the cost center aspects of field service, including truck roll costs, as well as how to capitalize on more revenue opportunities in the field by monetizing field service and connecting your solutions.

In the last episode of this arc, Sean and Stephen give a recap of episodes seven and eight, and cover current service organization solution trends, as well as what the future holds. Learn about the link between PSA and the successful management of distributed (or remote) teams, data quality and AI’s impact on professional services solutions, and more.

In the second episode of arc three, Sean Docherty interviews Nana Gregg, a Certinia expert, Salesforce MVP, and Diabsolut Solutions Architect. They discuss how PSA solutions, and Certinia PSA in particular, help with resource and project management, as well as business insight.

In episode seven, the first episode of arc three, Diabsolut Solutions Consultant, Sean Docherty, and Manager of Solutions Consulting at Diabsolut, Essam Nessim, discuss professional services automation (PSA), why it’s needed, who can benefit from it, and the value provided by having the right PSA implementation partner.

For the last episode in this arc, Stephen and Peter cover industry trends and give a quick recap of our “Automotive Cloud: How Salesforce Is Revolutionizing an Industry,” series. They discuss current and upcoming trends for automotive sales and service, as well as how technology is being used to address them; and what customers are expecting due to technological advances like AI.

In the second episode of arc two, Peter McMullan stands in as host to interview NADA graduate, and former dealership general manager and owner, Johnny Evangelista — who serves as an Account Executive and automotive industry expert at Diabsolut. They discuss common industry pain points, how Salesforce Automotive Cloud and Diabsolut work towards addressing those pain points, and managing a dealership’s tech stack investment from an owner or manager’s perspective.

Episode four, which is the first episode of this arc, sees host Stephen Sugumar, along with Peter McMullan, break down exactly what Salesforce Automotive Cloud is, why it’s relevant to the automotive industry, and how it impacts dealerships, dealership groups, and OEMs.

In this episode, Stephen welcomes back Peter McMullan, solutions consultant at Diabsolut, to discuss both trends and the future of pre-sales. They address why pre-sales trends are important, how and why their customer-facing role is expanding, and what customers can expect when working with SaaS pre-sales teams in the next 5 years.

In this episode, Stephen welcomes Matt McCallum, VP of Sales at Diabsolut, to discuss both when and why pre-sales should be involved in a sales cycle, as well as Matt’s take on SaaS technology trends. Stephen and Matt, who has decades of experience working with customers in the high technology and IT industries, will help listeners understand the evolution of SaaS solutions and the expertise pre-sales can offer, as well as give them an idea of best practices in terms of pre-sales involvement. 

In this episode, Stephen welcomes Peter McMullan, a Solutions Consultant at Diabsolut, to discuss pre-sales — offering a firsthand perspective of what a pre-sales team does and their role when working with clients. This episode will be particularly helpful if your organization is planning on investing in a SaaS solution and you’re interested in learning more about how a pre-sales team adds value to solution design and development. 

This podcast is possible thanks to a dedicated group of technology and industry experts willing to share their insights and opinions. We invite you to get to know these experts, including our host, Stephen Sugumar.