Java with Sugar

with Stephen Sugumar and Peter McMullan

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Software as a service (SaaS) — nearly every organization uses at least one SaaS app in their day-to-day work, with CRMs (such as Salesforce) being the most popular subdivision of these apps.​

With a surplus of options out there, each being touted as the “next big thing,” how do you cut through the noise and find the options that can actually deliver the functionality and value you need?​

This podcast includes candid, to the point, informative discussions to help you:​

  • Define and set expectations for both your SaaS options and implementation partner​.
  • Better navigate your choices with the latest and most relevant information​.
  • Make the best selection possible to fit your organization’s exact requirements
Podcast on cellphone


our hosts

Stephen Sugumar

Stephen Sugumar

Account Executive at Diabsolut

Stephen has delved into many roles over the years, from development, professional services, solutions consulting, into his current role as account executive today. Leveraging his technical expertise and solutioning adaptability to find a path forward within all his engagements while guiding his team in similar fashion. He is an expert in processes and best practices—leveraging insight from industries such as Energy & Utilities, Healthcare, Home Services, Telecom, Manufacturing, and High Tech—to support Diabsolut’s customers in their evaluation and selection of Service solutions.

Peter McMullan

Peter McMullan

Solutions Consultant at Diabsolut

As a seasoned member of the Pre-Sales team, Peter brings an expertise in service management, focusing on field service and improving operations within service organizations. His background in engineering gives him a fresh, solution-driven perspective that he leverages to analyze problems. Peter proves himself to be a trusted advisor to Diabsolut and customers through his understanding of business analysis, process improvement, development, and configuration in designing and demonstrating tailored solutions.

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Podcast episodes

Java with Sugar E15

Episode 15

Trends and Limitations in AI

April 30, 2024 | 14 minutes

Join us in this episode as we unravel the latest trends and constraints shaping the landscape of Artificial Intelligence (AI). Explore the trajectory of AI in 2024 and its evolution over the past few years. Delve into the dynamic realm of AI limitations, where rapid advancements are met with fundamental challenges. Discover what lies at the heart of AI’s ongoing transformation.

Episode 14

Our Point of View and Insights on AI

April 23, 2024 | 14 minutes

Let’s dive deep into Artificial Intelligence (AI)’s capabilities and its indispensable reliance on data quality for effective model development. Gain valuable insights into our perspective on AI’s profound impact across industries. Discover how AI’s integration into personal life serves as a compelling precursor to its adoption in the business realm. Learn the best approaches for businesses to embrace AI and navigate its complexities in the modern world.

Episode 13

What Is Artificial Intelligence and Why Is It Beneficial for You?

April 16, 2024 | 11 minutes

In this episode, delve into the realm of Artificial Intelligence (AI) and its profound impact on modern businesses. Gain insights into the various capabilities of AI and how industries are harnessing its potential to drive innovation and efficiency. Learn how integrating AI into your business strategy can unlock new opportunities and streamline operations.

Episode 12 Featured

Episode 12

Revenue-Focused Trends in Field Service

March 5, 2024 | 10 minutes

Host Stephen Sugumar and co-host Peter McMullan return in this episode to wrap up their discussion of monetizing field service with revenue solutions with industry trends. Learn more about the push to empower frontline workers with the right tools and information, an increased focus on expanding an organization’s after-market parts and services network, and AI’s role in achieving proactive operations.

Episode 11 Featured

Episode 11

Synergize Field Service Management with Revenue Solutions

February 27, 2024 | 12 minutes

This episode features co-host Peter McMullan and guest Erik Nelson (Salesforce Manufacturing Solutions Lead at Diabsolut), as they discuss how exactly tying together data and systems helps across various aspects of a field service organization — including customers, the back-office, and the field.

Episode 10

What Is Monetizing Field Service?

February 20, 2024 | 12 minutes

In the first episode of arc 4, host Stephen Sugumar and co-host Peter McMullan address how to negate some of the cost center aspects of field service, including truck roll costs, as well as how to capitalize on more revenue opportunities in the field by monetizing field service and connecting your solutions.

E09 Current PSA Trends - Featured

Episode 09

Current PSA Trends: What the Future Holds

October 16, 2023 | 10 minutes

In the last episode of this arc, Sean and Stephen give a recap of episodes seven and eight, and cover current service organization solution trends, as well as what the future holds. Learn about the link between PSA and the successful management of distributed (or remote) teams, data quality and AI’s impact on professional services solutions, and more.

E08 PSA For Resource and Project Management - Featured

Episode 08

PSA: The Missing Link in Your Resource & Project Management Strategy

October 9, 2023 | 12 minutes

In the second episode of arc three, Sean Docherty interviews Nana Gregg, a Certinia expert, Salesforce MVP, and Diabsolut Solutions Architect. They discuss how PSA solutions, and Certinia PSA in particular, help with resource and project management, as well as business insight.

E07 What Is PSA - Featured

Episode 07

What Is Professional Services Automation?

October 2, 2023 | 6 minutes

In episode seven, the first episode of arc three, Diabsolut Solutions Consultant, Sean Docherty, and Manager of Solutions Consulting at Diabsolut, Essam Nessim, discuss professional services automation (PSA), why it’s needed, who can benefit from it, and the value provided by having the right PSA implementation partner.

E06 Featured Automotive Trends

Episode 06

Automotive Industry Dealership Solution Trends

August 22, 2023 | 9 minutes

For the last episode in this arc, Stephen and Peter cover industry trends and give a quick recap of our “Automotive Cloud: How Salesforce Is Revolutionizing an Industry,” series. They discuss current and upcoming trends for automotive sales and service, as well as how technology is being used to address them; and what customers are expecting due to technological advances like AI.

E05 Featured Dealership pain points

Episode 05

How Diabsolut Recognizes and Alleviates Your Pain with Current Industry Standards

August 15, 2023 | 16 minutes

In the second episode of arc two, Peter McMullan stands in as host to interview NADA graduate, and former dealership general manager and owner, Johnny Evangelista — who serves as an Account Executive and automotive industry expert at Diabsolut. They discuss common industry pain points, how Salesforce Automotive Cloud and Diabsolut work towards addressing those pain points, and managing a dealership’s tech stack investment from an owner or manager’s perspective.

E04 Featured Auto Cloud

Episode 04

What Is Automotive Cloud?

August 8, 2023 | 9 minutes

Episode four, which is the first episode of this arc, sees host Stephen Sugumar, along with Peter McMullan, break down exactly what Salesforce Automotive Cloud is, why it’s relevant to the automotive industry, and how it impacts dealerships, dealership groups, and OEMs.

Episode 3 featured image

Episode 03

Where Is The Future of Pre-Sales Going?

June 27, 2023 | 7 minutes

In this episode, Stephen welcomes back Peter McMullan, solutions consultant at Diabsolut, to discuss both trends and the future of pre-sales. They address why pre-sales trends are important, how and why their customer-facing role is expanding, and what customers can expect when working with SaaS pre-sales teams in the next 5 years.

Episode 2 featured image

Episode 02

The Value of Pre-Sales and When to Involve Them in a Deal

June 20, 2023 | 15 minutes

In this episode, Stephen welcomes Matt McCallum, VP of Sales at Diabsolut, to discuss both when and why pre-sales should be involved in a sales cycle, as well as Matt’s take on SaaS technology trends. Stephen and Matt, who has decades of experience working with customers in the high technology and IT industries, will help listeners understand the evolution of SaaS solutions and the expertise pre-sales can offer, as well as give them an idea of best practices in terms of pre-sales involvement. 

Episode 1 featured image

Episode 01

What Is Pre-Sales?

June 13, 2023 | 7 minutes

In this episode, Stephen welcomes Peter McMullan, a Solutions Consultant at Diabsolut, to discuss pre-sales — offering a firsthand perspective of what a pre-sales team does and their role when working with clients. This episode will be particularly helpful if your organization is planning on investing in a SaaS solution and you’re interested in learning more about how a pre-sales team adds value to solution design and development. 

introducing our speakers


Get to Know Our Speakers

June 8, 2023 | 8 minutes

This podcast is possible thanks to a dedicated group of technology and industry experts willing to share their insights and opinions. We invite you to get to know these experts, including our host, Stephen Sugumar.