Diabsolut Blog | Salesforce, Certinia & Agentforce Insights

Field service technician learning on a tablet on site, showing AI supporting rather than replacing technicians

Field service’s best AI lesson, learned from four visionaries you’ve never heard of

August 18, 2026

Field service’s best AI lesson, learned from four visionaries you’ve never heard of The loudest AI conversations are about machines replacing people. The most interesting builders in AI are doing the opposite:…

The speed of change shown through fast cars in the field

Agentforce Field Service just changed more in a year than in the previous five

July 23, 2026

Bryan Burns

AI, Field Service, Salesforce

The new Scheduling Console, autonomous scheduling, GIS, and agents on the mobile app arrive as four features. Read them as four bets on how field service operations will run. Whether…

PS consulting expert interacting with AI agents

Delivery Intelligence Seen From the Inside

July 14, 2026

Uriah Hakala

AI, Professional Services

Delivery Intelligence Seen From the Inside Author: Uriah Hakala From the Professional Services Seat Thirty years of consulting has a way of calibrating your expectations. I’ve seen a lot of things get…

Field service truck on the road, powered by AI

Your field service AI program is live. So why doesn’t it feel like winning?

July 9, 2026

Bryan Burns

AI, Field Service

By now, a funded and deployed field service AI program is standard. The strategic results leaders expected from it haven’t followed. The reason is the operating model that surrounds the…

top view of people putting palms together over a table

Service Beyond the Bottom Line

June 18, 2026

Erica Grilli

General

Service Beyond the Bottom Line For International Services Week – A Diabsolut Community Spotlight We’re a company of 120+ people spread across time zones and continents. Our work is technical and sometimes…

Proactive managed services concept showing short- and long-term improvements.

Proactive Managed Services Equals Fewer Fires and Better Decisions

June 18, 2026

Karissa Rothstein

Customer Success, General

Proactive Managed Services Equals Fewer Fires and Better Decisions For International Services Week – Level Up: Skills and Strategies for Growth Author: Karissa Rothstein For a long time, managed services were built…

Human brain complexity: practicing emotional intelligence as a growth strategy.

Leveling Up Starts Within: Emotional Intelligence as a Growth Strategy

June 18, 2026

Robyn Duffy

General

Leveling Up Starts Within: Emotional Intelligence as a Growth Strategy For International Services Week – Level Up: Skills and Strategies for Growth Author: Robyn Duffy Mental Health Emotional Well Being Psychological Cognitive…

Succesful human-AI collaboration in service work

Service Is Still a Human Business

June 18, 2026

John Pettifor

AI, General, Professional Services

Service Is Still a Human Business For International Services Week – Strengthening Services through Dialogue Author: John Pettifor The standard prediction about AI and work goes something like this: more automation, fewer…

Cover of the 2026 SPI Research Professional Services Maturity Benchmark.

Services by the Numbers: What the 2026 SPI Benchmark Is Telling Us

June 18, 2026

Uriah Hakala

AI, Certinia, Professional Services

What the 2026 SPI Benchmark Is Telling Us For International Services Week – Services by the Numbers Author: Uriah Hakala I read the SPI Research Professional Services Maturity Benchmark every year. It’s…

Illustration of people pushing different shapes in opposite directions.

Faster isn’t the same as smarter with AI

June 18, 2026

Rachel Chand

AI, Certinia, General, Professional Services

Faster isn’t the same as smarter with AI For International Services Week – Accelerating with AI. Leading with Judgment. Author: Rachel Chand There is a version of AI adoption that looks impressive…

Field service technician using a tablet on site, supported by field service AI

Ten Core Domains Decide Your Field Service AI Payoff

June 5, 2026

Naeem Khalid

AI, Field Service

Ten Core Domains Decide Your Field Service AI Payoff Authors: Naeem Khalid and Bryan Burns Field service runs into a constraint other AI discussions don’t carry: you can’t automate the person on…

Salesforce and the right platform architecture for AI

The Right Answer for Right Now: Salesforce is still the platform we’re betting on

April 29, 2026

John Pettifor

AI, General, Salesforce

The Right Answer for Right Now Fifteen years in, Salesforce is still the platform we’re betting on Part 6 of The Accidental Agentic Enterprise series. [Start with Part 1 here.] Author: John…

Composable AI architecture on Salesforce enabling ISV agent integration.

Why We Don’t Build Everything Ourselves

April 22, 2026

John Pettifor

AI, Certinia

Why We Don’t Build Everything Ourselves Three Months of Agent Building Taught Us When to Stop and Reap the Benefits of Composable AI Architecture Part 5 of The Accidental Agentic Enterprise series.…

Enterprise platform governance as the foundation for agentic AI deployment

Building on Salesforce’s Boring Foundation (We Mean That as a Compliment)

April 16, 2026

John Pettifor

AI, General, Implementation

Building on Salesforce’s Boring Foundation (We Mean That as a Compliment) The platform underneath the agent matters more than the agent itself Part 4 of The Accidental Agentic Enterprise series. [Start with…

Abstract visualization of composable AI agent deployment architecture.

Zero to Live in a Week: What That Actually Requires

April 7, 2026

John Pettifor

AI, General, Implementation

Zero to Live in a Week: What That Actually Requires Composable AI architecture, methodical planning, and the twenty-year-old principle that makes it all possible Part 3 of The Accidental Agentic Enterprise series.…

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