Online Community Software for Connecting Employees, Partners, and Customers
Online communities have always been a way for people with common ground to meet, socialize, and connect. The use of them has only grown more widespread with time. In fact, some of today’s most successful organizations have been using them to achieve everything from project collaboration to product input.
No matter what your target audience is, Salesforce Experience Cloud facilitates more meaningful connections. It’s a social CRM, collaboration platform that allows user to:
Experience Cloud was designed with multi-functionality in mind. Our Salesforce certified Community Cloud consultants have helped numerous organizations customize this collaboration platform to suit their needs.
In addition to being software for employee collaboration, it opens up new doors for employee and customer communication. In other words, it can be used for teamwork within the workplace, as well as business-to-business or business-to-customer interaction.
Real life examples of Experience Cloud uses include:
Customers
CustomersHuman Resources Management.Faculty, staff, and student collaboration.
Connecting remote workers.
Gaining product feedback.
Regulatory compliance.
Patient care.
Research.
Qualifying leads.
Product information.
Training.
Experience Cloud Features for Achieving Your Potential
We can understand that a collaboration platform might not be the top priority for many organizations. However, it’s an investment that holds a lot of hidden value. Salesforce Experience Cloud can be used to find out what you might be missing. For instance, it may highlight ways to make your product better or uncover a great idea with real possibilities.
Furthermore, it allows for information to be more readily available, which lessens the need for assistance and support. You can also use Experience Cloud to centrally update information to reach a wider audience. This includes things like new products, new policies, or whatever else you need to report on.