Agentforce maximizes human potential by augmenting organizations with additional AI-powered workforce—without increasing headcount—and enhancing the productivity of existing teams. The examples below show how Agentforce can be integrated into your current processes to drive efficiency and scale.
Use Cases That Work
Real tasks. Real results. Powered by Agentforce.
AI Agents That Work Like Part of Your Team
Agentforce creates intelligent agents.
We help you bring them to life.
Agentforce brings the power of Salesforce’s AI capabilities into real-world workflows—combining automation, intelligence, and customization to transform how teams engage with customers, manage data, and complete tasks. From handling frontline customer interactions to streamlining back-office operations, Agentforce creates intelligent digital agents that operate with autonomy and context. These agents free up your team to focus on strategic work, drive better decisions, and deliver personalized experiences at scale—accelerating your journey to operational excellence and digital realization.
From cost savings to customer satisfaction, see how AI-powered automation drives impact across your operations.
Accelerate smarter decisions with AI-powered forecasting and real-time operational recommendations
Reduce manual workload by automating repetitive planning and dispatching tasks
Improve SLA performance by identifying risks early and guiding next-best actions
Boost first-time rates with intelligent matching of tasks to the right resources at the right time
Lower operational costs by increasing efficiency and reducing service disruptions
Field Service AI Agent Use Cases
Scheduling and Dispatch Agent
Like giving every customer a 24/7 concierge that books the perfect appointment.
Lets customers book themselves in real time. It understands their request, checks availability, offers optimized time slots, and completes the booking with full Salesforce context. It fills gaps from cancellations, keeps appointments SLA aligned, and reduces scheduling chaos so your team can stay focused on service.
Scheduling Assistant
Like a real-time scheduling co-pilot to navigate a packed schedule.
Works behind the scenes to match every job with the best technician based on location, skills, availability, and SLA needs. It spots conflicts, fills gaps, and keeps the schedule optimized in real time. Schedulers move from reacting to orchestrating, with fewer missed windows and more jobs finished on time.
Field Technician Assistant
Like a hands-free sidekick in the field.
Built into the SFS mobile app, it works like a seasoned supervisor and expert tech in one. It gives techs pre-work briefs, the right knowledge, and guided steps, while confirming nothing is missed. They arrive prepared, follow process with confidence, and finish the job right, lifting first-time fix rates and reducing risk.
Truck Inventory Agent
Like a warehouse manager riding along in every truck.
Keep field teams stocked with what they need and prevent service delays by tracking part usage, alerting to shortages, and suggesting restocks based on upcoming work.
Customer Support AI Agent Use Cases
Case Routing Agent
Like a smart triage receptionist for your support center.
Instantly understands who can help for incoming support requests, and connects every customer to the right expert the first time.
CSR Assistant
Like having a backstage crew feeding your service rep everything they need.
Surfaces the right answers and next steps in real time, so reps stay focused instead of scrambling. Faster resolutions, fewer escalations, and a smoother customer experience that lifts CSAT.
Customer Service Agent
Like your most reliable CSR, always available to handle incoming cases.
Handles routine inquiries on every channel with speed and accuracy, then passes complex cases to your team with full context. Your customers get quick, seamless service, and your team stays focused on high-value work.
Haven’t Seen What You Need?
We’re Ready to Create It.
Every solution starts with your goals, pain points, and priorities. We combine the right features to create intelligent AI Agents that work the way you do. No cookie-cutter templates. Just smart, purpose-built tools designed to solve real problems.
At Diabsolut, we make sure your AI Agents are set up to deliver results from day one. Whether you need one agent or a full suite, we help define the right tasks, build the right automation, and bring it all to life fast.