Agentforce brings the power of Salesforce’s AI capabilities into real-world workflows—combining automation, intelligence, and customization to transform how teams engage with customers, manage data, and complete tasks. From handling frontline customer interactions to streamlining back-office operations, Agentforce creates intelligent digital agents that operate with autonomy and context. These agents free up your team to focus on strategic work, drive better decisions, and deliver personalized experiences at scale—accelerating your journey to operational excellence and digital realization.
AI Agents That Work Like Part of Your Team
Agentforce creates intelligent agents.
We help you bring them to life.
From cost savings to customer satisfaction, see how AI-powered automation drives impact across your operations.
Accelerate smarter decisions with AI-powered forecasting and real-time operational recommendations
Reduce manual workload by automating repetitive planning and dispatching tasks
Improve SLA performance by identifying risks early and guiding next-best actions
Boost first-time rates with intelligent matching of tasks to the right resources at the right time
Lower operational costs by increasing efficiency and reducing service disruptions
Use Cases That Work
Real tasks. Real results. Powered by Agentforce.
Agentforce maximizes human potential by augmenting organizations with additional AI-powered workforce—without increasing headcount—and enhancing the productivity of existing teams. The examples below show how Agentforce can be integrated into your current processes to drive efficiency and scale.
Field Service AI Agent Use Cases
Scheduling and Dispatch Agent
Like giving every customer a 24/7 concierge that books the perfect appointment.
Lets customers self-serve in real time: it understands their requests, checks availability by location/skill constraints, offers optimized time slots, and completes the booking—all with full context in Salesforce. It fills gaps from cancellations, keeps every appointment SLA-compliant, and reduces dispatch chaos—so your team stays focused on service, not scheduling.
Scheduling Assistant
Like a real-time scheduling co-pilot to navigate a packed schedule.
Works behind the scenes to recommend the best technician for every job based on location, skills, availability, and SLA urgency. It flags conflicts, fills gaps, and keeps the board optimized in real time — so schedulers stop reacting and start orchestrating. Less guesswork. Fewer missed windows. More jobs completed on time with fewer people watching the clock.
Field Technician Assistant
Like a hands-free sidekick in the field.
Built into the SFS mobile app, acts like a seasoned supervisor and expert tech rolled into one. It delivers pre-work briefs, surfaces knowledge articles, guides every step of the job, and validates that nothing’s missed — from safety checks to required data capture. Techs show up informed, follow process with confidence, and leave with the job done right — boosting first-time fix rates, reducing liability, and making every visit count.
Asset Management Agent
Like a smartwatch for every asset.
Monitors asset health, flags issues before they escalate, and auto-triggers maintenance work orders — all while giving your techs instant access to history, warranties, and usage data. No more guesswork, no more reactive fire drills. Just field teams that stay ahead of the problem, and assets that stay running like clockwork.
Customer Support AI Agent Use Cases
Case Routing Agent
Like a smart triage receptionist for your support center.
Instantly understands who can help for incoming support requests, and connects every customer to the right expert the first time.
CSR Assistant
Like having a backstage crew feeding your service rep everything they need.
Surfaces the best responses, knowledge, and next steps live during support interactions — so reps stop scrambling and start serving. Faster resolutions, fewer escalations, and a smoother customer experience that actually boosts CSAT.
Customer Service Agent
Like your most reliable CSR, always available to handle incoming cases.
Responds to routine inquiries across every channel — fast, accurate, and always on. It hands off complex cases with full context, so your team can focus on high-value interactions while your customers get the quick, seamless service they’ve come to expect.
Haven’t Seen What You Need? We’re Ready to Create It.
Every solution starts with your goals, pain points, and priorities. We combine the right features to create intelligent AI Agents that work the way you do. No cookie-cutter templates. Just smart, purpose-built tools designed to solve real problems.
At Diabsolut, we make sure your AI Agents are set up to deliver results from day one. Whether you need one agent or a full suite, we help define the right tasks, build the right automation, and bring it all to life fast.