Designed to simplify the work of field technicians and boost their productivity, this highly customizable solution ensures field service technicians have a more efficient and intuitive access to their field service data on the go.

Customization

Design page layouts tailored to the needs of mobile users, optimizing the way technicians interact with field service data.

Simplified Navigation

A customized tab-based layout streamlines access to data and eliminates the need for extensive scrolling. Technicians will experience a more organized and intuitive UI, making it easier to access, review, and update field service information.

By implementing the Working Alone Timer and Alert System, organizations can enhance technician safety, improve operational efficiency, and mitigate potential incidents associated with working alone in high-risk environments. This fosters a culture of safety and proactive monitoring, ultimately ensuring the well-being of technicians.

Technician Safety

Technicians can set a working alone timer to proactively manage their safety during high-risk activities. A timer interface to start, stop, and modify the timer, and send messages.

Dispatcher awareness

Dispatchers are alerted when a technician is working alone to be able to monitor and intervene when required.

Efficient Communication

Seamless communication between technicians and dispatchers, enabling quick response and support in critical situations.

Reduced Errors

With an interface that displays only the next valid transition options, technicians are guided through the process, ensuring that they can only select permitted statuses. This reduces frustration and errors associated with selecting invalid status transitions.

Enhanced Efficiency

Technicians can quickly and confidently select the next appropriate status, leading to improved service appointment management and increased productivity.

Simplified Administration

Administrators no longer need to create and manage complex flow configurations. The feature automatically adapts to changes in the service appointment status field or changes to permitted status transitions, without having to also update a flow.

Streamline scheduling and reduce administrative workload for dispatchers by allowing them to bulk-create recurring absences or delete absence records for many service resources at once in a single, easily accessible screen.

Mass Creation of Recurring Resource Absences

This feature allows dispatchers to select and filter service resources by service territory, set start and end times, specify absence type, define recurrence patterns (daily, weekly, monthly, or yearly), and set recurrence range.

Mass Deletion of Resource Absences

Dispatchers can set criteria to retrieve specific absence records based on service territory, absence types, and date ranges, allowing them to target specific resource absence records for deletion.