Enhancing technician safety and proactive monitoring

The Working Alone Timer and Alert System helps organizations enhance technician safety, improve operational efficiency, and mitigate potential risks associated with working alone in high-risk environments. This fosters a culture of safety and proactive monitoring, ensuring technician well-being.

• Technician Safety: Technicians can set a working alone timer to manage their safety proactively. The interface allows them to start, stop, modify the timer, and send messages.
• Dispatcher Awareness: Dispatchers receive alerts when a technician is working alone, enabling real-time monitoring and intervention when required.
• Efficient Communication: Enables seamless communication between technicians and dispatchers for quick response and support in critical situations.

Enabling rapid response in critical situations

Designed to prioritize technician safety by providing immediate emergency notifications to dispatchers. When a technician encounters an urgent situation in the field, they can trigger a Panic Alert directly from their mobile device. This instantly notifies their dispatcher, ensuring a rapid response and the necessary support to keep them safe.

• Immediate Emergency Handling: Technicians can instantly send an emergency alert from their mobile app with one tap
• Rapid Dispatcher Response: Ensure fast response to critical situations as alerts are immediately received by dispatchers
• Technician Trust: Give technicians confidence that assistance is always within reach to help keep them safe

Simplify time tracking and approval processes for technicians with intuitive, automated timesheets. Technicians can efficiently log daily entries, track approval statuses, and navigate within a visually appealing weekly view.

• Enhanced Visibility and Control: Enable technicians to seamlessly track time with manual and automatic entries – Technicians can navigate and manage timesheets effortlessly with a unique weekly UI for better visibility and control
• Automate Entries and Time Tracking: Timesheet entries based on service appointments and resource absences

Automating time allocation with configurable rules

Ensure precise time tracking by categorizing logged hours based on predefined time rules. Organizations can allocate hours into defined categories—such as Regular, Overtime, or Doubletime—without manual intervention. This adaptable and scalable solution ensures that Service Resources timesheets are categorized dynamically based on assigned rules.

• Optimized Accuracy: Streamline time tracking by automatically applying time specific rules to time sheet entries
• Configurable Rules: Optimize accuracy with rules tailored to various work time regulations and service resources
• Reduced complexity: Enhanced time allocation, ensuring compliance with internal business rules

Optimized for field technicians to enhance productivity

Designed to simplify the work of field technicians and boost their productivity, this highly customizable accelerator ensures field service technicians have more efficient and seamless access to their field service data on the go.

• Customization: Tailor page layouts to mobile users, optimizing how technicians interact with field service data.
• Simplified Navigation: A customized tab-based layout streamlines data access and minimizes scrolling, offering a more organized and intuitive user experience.

Streamlined service appointment status updates for field technicians by displaying only the next valid status transitions. The system automatically adapts to status changes, eliminating the need for manual updates by administrators.

• Reduced Errors: By showing only valid status options, technicians avoid selecting incorrect transitions, reducing frustration and errors.
• Enhanced Efficiency: Technicians can quickly and confidently select the next appropriate status, improving service appointment management and increased productivity.
• Simplified Administration: Administrators no longer need to manage complex workflows; the feature automatically adapts to changes in service appointment statuses.

Streamlining scheduling and reducing administrative workload

Optimize scheduling and lighten the administrative burden for dispatchers by enabling bulk creation of recurring absences and effortless deletion of absence records for multiple service resources—all from a single, user-friendly interface.

• Mass Creation of Recurring Resource Absences: Dispatchers can filter service resources by service territory, set start and end times, specify absence types, define recurrence patterns (daily, weekly, monthly, or yearly), and establish recurrence ranges.
• Mass Deletion of Resource Absences: Allows dispatchers to retrieve and delete absence records based on specific criteria such as service territory, absence types, and date ranges.