Diabsolut Joins the Salesforce FDE Partner Network

Author: Jeremy Telycenas

Diabsolut is now a member of the Salesforce FDE Partner Network, the select group of Forward Deployed Engineering partners that Salesforce trains and backs to move Agentforce projects from pilot into production. For Salesforce customers, the membership answers a practical question: once the demo is over, who gets your agents live and keeps them performing?

Salesforce launched the network on April 15, 2026, with Accenture and Deloitte as launch partners, joined by more than 30 other firms. According to Salesforce, selection prioritizes technical rigor and production results over firm size or tenure, and member firms have driven a third of all successful Agentforce implementations to date. We’re proud to be on that list, and clear on what it asks of us.

What is Forward Deployed Engineering?

Forward Deployed Engineering (FDE) is a delivery model where consultants sit with the customer’s team and take a priority use case all the way to a live, compliant AI agent. Salesforce describes it as outcome-based teams working side by side with customers, sprinting from a priority use case to a live agent. The teams stay accountable after go-live, and that accountability is often lost in a traditional project handoff.

Salesforce’s reference model for an FDE engagement has four parts. Each one targets a common reason AI projects stall:

• Solution architecture design: data connections, permissions, and compliance controls are defined before any build starts
• Agentic design: every decision, action, and escalation path is mapped, with trust guardrails set before the build phase
• Go-live and hypercare: engineers stay engaged after launch to monitor agent behavior and fine-tune for sustained performance
• Adoption and change management: readiness and onboarding plans, because people won’t use an agent they don’t trust

Salesforce built the model for a reason. IDC research predicts that over a third of organizations will stay stuck in experimental, point-solution AI. Plenty of teams can make a pilot look good in a demo. Far fewer have the foundation to run their business on it.

What FDE membership changes for our customers

Members get specialized Salesforce training and a direct line to internal product teams, plus roadmap insight that helps de-risk deployments. Salesforce also measures network partners on agents reaching production. That’s the same standard you should hold your own investment to: what runs, and what it delivers.

That training builds on more than 20 years of Salesforce delivery in service operations and on Delivery Intelligence™, our human-led, AI-accelerated delivery approach. Data readiness is part of every engagement from the first conversation. Governance is too: AgentGuard defines how agents behave, escalate, and improve before they reach production. At one leading post-secondary institution, that approach took Agentforce Service AI response quality from under 10% to 82.5% in less than 90 days.

Forward Deployed Prototyping: how our FDE engagements start

FDE describes how agents get to production. Forward Deployed Prototyping (FDP) is Diabsolut’s pre-sales method for building a working, tailored Salesforce prototype for a specific customer before any contract is signed, so they can reach a confident yes before that work begins.

A working prototype you shape from the first demo

Every FDP prototype is built around one customer: their industry, their terminology, and the outcomes they’ve named, ready within 24 to 48 hours. It’s a working org, so teams can click through it, question it, and ask for changes, and we make those changes live during the demo. Nothing from that session gets thrown away. The prototype feeds directly into the solution we go on to build. The people who will use it every day help design it from the first meeting, and the final build fits how their team works.

Built to hand over, with you holding the keys

We keep custom code out unless the customer explicitly approves it, which keeps technical debt low and the org maintainable by your own team. When a customer moves forward, the prototype moves into a sandbox for testing, then into their production org.

Where FDP fits today

FDP covers Sales Cloud, Service Cloud, Agentforce, Experience Cloud, Health Cloud, and Financial Services Cloud. It works best for new Salesforce customers and first-phase projects.

FDE and FDP compared

Why we prototype in our own environment

Building directly in a customer’s org requires authorization. The customer first has to select a vendor, sign agreements, and grant access, and each of those steps adds weeks. Some build activity can also consume platform capacity that the customer pays for. A Diabsolut-owned environment removes both obstacles, so you can evaluate a working version before you commit budget or grant access.

What this means for your Salesforce investment

A prototype lets you succeed or fail fast, saving time and money before committing to a target use case or outcome. Suppose a target outcome can’t be reached with the products on the table. You find out in the first week, before an SOW is signed, rather than months into a project.

Scope stays honest as well. We build only with the products you’re being offered, so nobody gets excited about something outside the budget. Then we show what phase two and phase three could look like when they’re layered on top. When a Salesforce solution engineer needs a deeper, custom demo, we share the prototype org with them, and nothing built there is lost later.