Modernize what you’ve already built,
Diabsolut was Customer Zero | See how we became 70% faster at delivering services to our customers →
OUR MANIFESTO
We believe the way forward is modernizing what you have already built. The value sits in what your organization has spent years getting good at, and agentic AI is how that value compounds: agents running on the estate you own, and handing back to your people when judgment matters.
Picture your business as a country you have spent years building. Every so often, a revolution redraws the map. The engine was one: before it, everything moved at the speed a person could carry it. Agentic AI is this one. Your company hubs keep doing what they are good at. What changes is what can move between them, and how fast.
WHAT IS AGENTIC AI
Powerful helpers, working as
one connected system
You type a question into ChatGPT or Claude, and it answers. That’s the model doing its job: an engine, running only when you turn the key. An agent is what gets built around that engine, like a car wrapped around it, so it can carry work somewhere without you steering every turn.
Agents work inside the processes that run your business: deciding, doing the task, and handing off to a person when judgment matters. One agent helps. A set of them working together changes how the business runs.
Making those connections hold together is real engineering, and it is what we do best. More than twenty years delivering service and field operations on Salesforce, now focused on making agents collaborate inside it.
Struggling to understand what agentic means? Our full car analogy makes it click, from a single engine to a connected enterprise →
WE’VE DONE IT ON OURSELVES FIRST
Diabsolut was
Customer Zero
Before we put the agentic playbook in front of a client, we ran it on Diabsolut. Our own delivery, operations, sales and marketing activities were the first place these agents went live, with the same data work, the same guardrails, and the same outcome tracking we bring to you. We hit the same messy data, the same change resistance, and the same governance questions you will.
WHAT BEING CUSTOMER ZERO TAUGHT US
Six principles
we now build everything on
01
Business outcomes focus
CARS, THEN TRUCKS
Success is a business result, and it only starts at go-live. It is the destination you point every agent at, and the first use cases decide whether you hit it. The key: start small.
What we do: We advise on which use cases to run first, then track every agent against the outcome.
02
Process review
OLD VS. NEW ROADS
Before anything gets built, your processes get examined: their decisions, exceptions, and handoffs, and where agents fit. Map the roads before you pave them.
What we do: We review your processes and map them into agentic workflows on Salesforce and Agentforce, with the handoff points designed in.
03
Data foundation
FUEL QUALITY
Data is the fuel agents run on, and it rarely starts clean. You need enough of it usable to get moving, and your first agents can help refine the rest.
What we do: We connect scattered knowledge and clean data across your systems, starting with what your first agents need, so every agent and user works from the same facts.
04
Composable build
CARS YOU CAN SERVICE
You’re building for change. Priorities, tools, and needs keep moving, and the system has to keep up.
What we do: We build the most connected system we can, then keep it easy to open the hood and swap a part as things change.
05
Governance
RULES OVER SPEED
Before agents scale, you need full visibility and control over what they do.
What we do: We put lane lines and guardrails on every agent: scoped permissions, audit trails, and hard limits, so each action stays logged and reversible.
06
Human in the loop
HANDS ON THE WHEEL
People move from doing the work to supervising it. They keep the wheel, and have to trust the agents to drive.
What we do: We build in the human gates and run the accountability, adoption, and change management.
We build your agentic system on the most reliable platform out there
and integrate it with solutions you already use for a seamless user experience.
HOW WE DO AGENTIC
Maturity scoring always comes first. Where you stand domain by domain is what tells you where to invest first.
We break your operation into domains and score each one on five levels. Nobody sits cleanly at one number: you’ll find level 2 in one area and level 4 in another. That spread is the most useful thing the assessment surfaces, because it sets the order of the work.
In this new agentic era, success isn't a launch date anymore. It's the value your agents keep delivering long after go-live.
Our estimate: about 40% of the work happens before go-live and 60% after, through agent iteration, human enablement, business process improvements, and more. We’re with our customers for the whole transformation, end to end.
Proof from the field
Two recent go-lives show what agentic work looks like once it is running in production.
REAL LEARNINGS FROM EXPERIENCE
What we'd tell you over coffee
Lessons learned from collaborating with our customers on their agentic evolution.
Ready to move from AI ambition to agents in production?
Bring us your busiest process. We’ll tell you what agents could do with it.
FAQ
Questions we hear a lot
No. A chatbot answers questions. An agent takes action inside your systems: updating a record, dispatching a technician, resolving a case, then escalating to a person when it should. The value is in what it does, not what it says.
Not perfect, but controlled. Part of getting there is grounding the data behind the specific process you’re automating. We scope that work up front so there are no surprises once agents go live, and we use live agent data to fuel the ongoing clean-up.
It depends on the process and the state of your data. The exploration call gives you a scoped view of your first agent and a realistic timeline. We’d rather give you a real one than a comfortable one.
That’s exactly what the governance layer is for. Every agent runs inside scoped permissions with full audit trails and hard limits, using our AgentGuard approach. You can see every action, understand why it happened, and stop an agent instantly.
We build on Salesforce and Agentforce, with integration through MuleSoft and services delivery on Certinia where it fits. As a Salesforce Summit Partner with 20+ years of delivery, that’s the ground we know best.
Start with the exploration call. If the data or the process isn’t ready, we’ll say so and tell you what to fix first. No pressure to buy a step you don’t need.