Salesforce Product Name Changes After Dreamforce 2026

Salesforce has dropped the Agentforce prefix from most of its product names. Agentforce Sales is Sales Cloud again, Agentforce Service is Service Cloud, and the Headless 360 Platform is back to Salesforce Platform. The Agentforce name stays in use as the brand for Salesforce’s AI platform and agent portfolio. Dreamforce 2026 also introduced several new names: AIforce, Claudeforce, Salesforce in Claude, Slackforce, Agentforce Coworker and Koa.

Last verified: September 23, 2026

Dreamforce season means big announcements, and Salesforce rarely leaves San Francisco without renaming something. After twelve months of Agentforce on nearly every product label, the core clouds got their old names back, and a fresh batch of AI names moved into the headlines instead. With AI products arriving this quickly, the reshuffle looks like an effort to separate Salesforce’s AI-first products from the core platforms, which still carry AI capabilities of their own.

The tables below map each previous name to its current one, grouped by product family. Every row carries a status:

Confirmed: Salesforce uses the name on its own product pages or in its announcements
Reported: Partner or press coverage shows the change, but Salesforce hasn’t published it formally yet
Unchanged: The name stays the same
New: Newcomers to the Salesforce roster in 2026

When the Salesforce names changed

The reversal surfaced on September 14, 2026, the day before Dreamforce opened. The Information reported that Salesforce had restored older product names across its website. Roughly two dozen products had picked up the Agentforce prefix in October 2025.

Salesforce hasn’t issued a formal naming announcement. It also hasn’t said whether contracts, invoices and Help documentation will follow the website. Expect some pages to carry both names for a while.

Sales Cloud, Service Cloud and Field Service

These are some of Salesforce’s most widely used products, and all three are back to their familiar names. When you see Agentforce paired with them, as in Agentforce Sales or Agentforce Service, it generally refers to the AI agents and capabilities built into that product. Examples include field service agents that resolve cases on their own and sales agents that research accounts or nurture leads.

Salesforce Sales Cloud, Service Cloud and Field Service name changes after Dreamforce 2026
Previous name	Current name	Status	What it is	Diabsolut
Agentforce Sales	Sales Cloud	Confirmed	CRM for managing leads, accounts, opportunities, forecasts and the sales pipeline.	Core
Agentforce Service	Service Cloud	Confirmed	Customer service platform for cases, omni-channel support, knowledge and contact centers.	Core
Agentforce Field Service	Field Service and Operations	Confirmed	Scheduling, dispatch, mobile work and asset service for field teams.	Core

Salesforce Platform, Data 360 and MuleSoft

Most platform names held steady. The exception is Headless 360, which split in two: the platform is Salesforce Platform again, and the headless architecture is now the Headless Toolkit. Agentforce remains the name of Salesforce’s AI platform, and Agentforce 360 is the only product that kept the Agentforce prefix.

Salesforce Platform, Headless Toolkit, Agentforce, Data 360, MuleSoft, Experience Cloud, Tableau, Informatica, Slack and Heroku names after Dreamforce 2026
Previous name	Current name	Status	What it is	Diabsolut
Headless 360 Platform (earlier: Agentforce 360 Platform)	Salesforce Platform	Confirmed	The development and automation foundation behind every Salesforce app, including Flow, Apex, Lightning and DevOps tooling.	Core
Headless 360 (architecture)	Headless Toolkit	Confirmed	APIs and tools that expose Salesforce data and business logic to AI agents and developers outside the Salesforce interface.	Market context
Agentforce	Agentforce	Unchanged	Salesforce's platform for building, deploying and managing AI agents across its products.	Core
Agentforce 360	Agentforce 360	Unchanged	Salesforce's umbrella for its connected platform of agents, apps, data and Slack.	Market context
Data 360	Data 360	Unchanged	Unifies customer data from Salesforce and external systems into one real-time model for analytics, automation and AI.	Core
MuleSoft Anypoint Platform	MuleSoft Anypoint Platform	Unchanged	Integration and API management for connecting Salesforce with other business systems.	Core
MuleSoft Agent Fabric	Agent Fabric	Unchanged	Registers, orchestrates, governs and monitors AI agents from any vendor, including Agentforce, Azure, AWS and Google. The official name is still MuleSoft Agent Fabric, but the short form is now the common usage.	Core
Experience Cloud	Experience Cloud	Unchanged	Builds customer, partner and employee portals and websites on Salesforce data.	Growing
Tableau and Tableau Next	Tableau and Tableau Next	Unchanged	Analytics and data visualization. Tableau Next is the agentic analytics product built on Data 360.	Growing
Informatica	Informatica	Unchanged	Data integration, quality and governance across cloud and on-premises systems.	Growing
Slack	Slack	Unchanged	Team messaging and collaboration, now a primary place where people work with Salesforce agents.	Partner-led
Heroku	Heroku	Unchanged	Cloud application platform for building and running custom apps.	Partner-led

Revenue Cloud and Salesforce CPQ

Revenue Cloud is back as the product name, covering pricing, quoting, contracting and billing on a single data model. Read Agentforce the same way here as with Sales Cloud and Service Cloud: it points to the AI capabilities inside the product.

Salesforce Revenue Cloud and Salesforce CPQ names after Dreamforce 2026
Previous name	Current name	Status	What it is	Diabsolut
Agentforce Revenue Management (earlier: Revenue Lifecycle Management, Revenue Cloud Advanced)	Revenue Cloud	Confirmed	Quote-to-cash on the Salesforce Platform, covering product catalog, pricing, quoting, contracts and billing (Revenue Cloud Billing).	Growing
Salesforce CPQ	Salesforce CPQ	Unchanged	Salesforce's earlier quoting and pricing product, separate from Revenue Cloud.	Growing

Marketing Cloud and Commerce Cloud

The most common mix-up in this family is treating Agentforce Marketing and Marketing Cloud Engagement as the same product. Agentforce Marketing was the umbrella name for the whole marketing family, and that umbrella is now Marketing Cloud. Marketing Cloud Engagement is one product inside the family, and its name never changed.

Salesforce Marketing Cloud, Marketing Cloud Engagement, Account Engagement, Marketing Cloud Next and Commerce Cloud names after Dreamforce 2026
Previous name	Current name	Status	What it is	Diabsolut
Agentforce Marketing	Marketing Cloud	Confirmed	Salesforce's family of marketing products for campaigns, customer journeys, personalization and analytics.	Partner-led
Marketing Cloud Engagement	Marketing Cloud Engagement	Unchanged	Email, mobile messaging and journey orchestration for large-scale B2C marketing. Formerly ExactTarget.	Market context
Marketing Cloud Account Engagement	Marketing Cloud Account Engagement	Unchanged	B2B marketing automation for lead nurturing, scoring and campaign tracking. Formerly Pardot.	Market context
Marketing Cloud Next	Marketing Cloud Next	Unchanged	Salesforce's newer marketing product, built on Data 360 with AI agents for campaign work.	Market context
Marketing Intelligence, Salesforce Personalization, Loyalty Management	No change	Unchanged	Marketing performance analytics, real-time personalization across channels, and loyalty program management.	Market context
Agentforce Commerce	Commerce Cloud	Confirmed	B2B and B2C ecommerce, including storefronts, order management and digital shopping experiences.	Partner-led

Salesforce industry clouds

Industry products are back to the familiar “Cloud” naming pattern. When Agentforce appears next to an industry name, it generally refers to agents built for that industry’s workflows, such as utility service requests or patient scheduling.

Salesforce industry cloud names after Dreamforce 2026: Energy and Utilities Cloud, Health Cloud, Financial Services Cloud, Communications Cloud, Education Cloud and Net Zero Cloud
Previous name	Current name	Status	What it is	Diabsolut
Agentforce Energy & Utilities	Energy & Utilities Cloud	Confirmed	Customer service, billing integration and program management for utilities and energy providers.	Core
Agentforce Health	Health Cloud	Confirmed	Patient and member management for healthcare providers, payers and public health agencies.	Core
Agentforce Financial Services	Financial Services Cloud	Confirmed	Client management for banking, wealth management and insurance.	Core
Agentforce Communications	Communications Cloud	Confirmed	Order management, product catalog and customer service for telecom and media providers.	Core
Agentforce Education	Education Cloud	Confirmed	Student recruitment, success and advancement for schools, colleges and universities.	Growing
Agentforce Net Zero	Net Zero Cloud	Confirmed	Carbon accounting and sustainability reporting.	Partner-led

New Salesforce products announced at Dreamforce 2026

This year’s additions share one idea: fewer tabs, more done. Salesforce is bringing its data and agents into the places your teams already spend their day, so people can ask a question, update a record or hand work to an agent without leaving the tool they’re in. The agents you’ve already built get easier to reach, and as your agent fleet grows, there’s new tooling to keep it governed and on budget.

All of these names are new to the Salesforce roster. Warning: a couple of them sound like twins, so read closely.

New Salesforce products and names announced at Dreamforce 2026: AIforce, Claudeforce, Salesforce in Claude, Slackforce, Agentforce Coworker, Koa and more
Name	What it is	Status
AIforce	An interface layer above Data 360, Customer 360 and Agentforce. It brings Salesforce data, workflows and permissions into Claude, Slack and other AI tools. Announced September 15, 2026.	New
Claudeforce	The Salesforce and Anthropic partnership, announced August 26, 2026. It covers Claude inside Salesforce and Salesforce inside Claude. It isn't a product you can buy.	New
Salesforce in Claude	The first Claudeforce product: a plugin with 37 prebuilt sales skills, in open beta since September 15, 2026. Skills for service, marketing, commerce and industries, plus Tableau analytics, are planned.	New
Slackforce	The Slack component of AIforce, where people and agents work together.	New
Slackforce Surfaces	Slackbot builds dashboards, decks, reports and calculators from a plain-language prompt, using Salesforce data.	New
Agentforce Coworker	An AI teammate in the Lightning search bar that calls the agents a company has already deployed.	New
Koa	Salesforce's first CRM reasoning model, currently in pilot.	New
Casey, Paige, Carter, Marshall, Piper, Fin, Hunter	Named agents for customer help, IT and HR, shopping, supply chain, inbound pipeline, customer service and outbound sales.	New
Fin	Customer service AI from Salesforce's acquisition of Fin (formerly Intercom). It also works across third-party systems.	New
Trusted Enterprise AI Harness and AI Control Plane	Six trust capabilities, previously sold as separate products, brought together into one AI Control Plane for agent discovery, identity, policy, lifecycle and cost.	New
Campaign Agent	A marketing agent that creates, runs and optimizes campaigns. General availability is planned for October 2026.	New
Palmata	Answer engine optimization (AEO) reporting that shows how AI answers describe a brand and its category.	New
Contentful	A headless content management system, now part of Salesforce's marketing lineup.	New

What the new names mean for your Salesforce roadmap

The labels changed, and the products underneath them didn’t. Your Sales Cloud org runs the same objects, flows and reports it did before the rename. The questions that decide whether agents deliver value stay the same too: is your data ready, are your processes clear, and who governs what an agent is allowed to do.

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FREQUENTLY ASKED QUESTIONS

Salesforce product name changes FAQ

Yes. Salesforce restored the Sales Cloud name in September 2026. Agentforce Sales now refers to the AI capabilities inside Sales Cloud.

No. Agentforce Marketing was the umbrella name for Salesforce’s marketing family, and that umbrella is now Marketing Cloud. Marketing Cloud Engagement is one product within the family, formerly ExactTarget, and its name didn’t change.

No. Agentforce remains the name of Salesforce’s AI platform and agent portfolio, and Agentforce 360 kept its name. Only the application names dropped the prefix.

It became two names. The platform is Salesforce Platform again, and the headless architecture is now called the Headless Toolkit.

Both. What people now call Agent Fabric is officially MuleSoft Agent Fabric. The short form is the common usage, and Salesforce plans to bring it into a broader AI Control Plane.

Claudeforce is the Salesforce and Anthropic partnership. Salesforce in Claude is its first product: a plugin with 37 prebuilt sales skills, in open beta since September 15, 2026.

AIforce is the interface layer Salesforce announced at Dreamforce 2026. It brings Salesforce data, workflows and permissions into AI tools such as Claude and Slack. Claudeforce, Slackforce and Agentforce Coworker launched as part of it.

At first mention, use the current name with the former name in parentheses, for example “Sales Cloud (formerly Agentforce Sales).” Readers searching either name can then find you. After the first mention, the current name alone is enough.

Contracts and order forms are a different matter. Keep the product names on your existing agreements until your Salesforce account team confirms how they’ll appear at renewal. Salesforce Help documentation is still catching up, so some articles will show the Agentforce names for a while.

No. Certinia is a separate company, and its product names (PS Cloud, CS Cloud and FM Cloud) weren’t part of the Salesforce changes.