Every Salesforce release brings new capabilities to your org. Here you’ll find the features from Winter ’27, a short explanation of what each one does, and a demo clip showing it in action. Watch the ones that matter to your team and see how they fit your day-to-day.
Latest Salesforce Features from the Winter ’27 Release
Last updated: October 8, 2026
Field Service and Operations
Send technicians from an alert straight into a workflow
2:37
Push notifications now open a guided workflow instead of a record, so technicians know exactly what to do next. Emergency dispatches play a distinct sound and can vibrate, and the workflow walks the technician through a safety checklist, site details, and an acknowledgment sent back to the dispatcher.
Use alert-to-workflow notifications beyond emergencies
7:48
The same notifications work across industries. Remind a technician to pick up the right parts before a job to cut wasted trips, or alert them as they leave a site without a customer signature so closeout data is complete and invoicing moves faster.
Let an agent rebook appointments with your customers
9:32
With one click from the dispatcher, an agent reaches out to the customer over SMS, WhatsApp, email, or voice and rebooks the appointment in a natural conversation. It follows your scheduling policy and work rules, offers the best available slots, and escalates to a person when needed.
Monitor every scheduling conversation
13:54
A supervisor view inside the dispatcher console shows live, escalated, and completed conversations. Dispatchers can read the full back-and-forth and take over at any point, so one dispatcher can oversee far more appointments.
Manage dispatch from one connected console
16:09
The Scheduling Console rebuilds the dispatcher experience with faster loading and a clearer layout: resources, map, and appointment lists on one screen. Open the map on a second monitor and every action stays in sync across both.
See technician routes and utilization at a glance
18:11
Overlay technician routes on the map to spot crisscrossing or doubled-back trips. A revamped utilization view on each technician breaks the day down into work, travel, and breaks, and list views now work like standard Salesforce list views.
Understand why the scheduler made each decision
19:56
When you look for candidates for an appointment, Agentforce explains its recommendation in plain language, from skills to travel time. An activity tracker also summarizes the last 24 hours of optimization runs, showing what was scheduled and how utilization and travel time changed.
Service Cloud (Agentforce Service)
Our Salesforce Service demo covers what’s new for service teams in Winter ’27: reusable Knowledge Blocks, articles drafted from any record, AI writing tools for case comments, and Dynamic Service Plans that update themselves in real time.
Coming soon! Register for the live demo on Tuesday, October 13th
Stay steady through every Salesforce release
Salesforce updates your org automatically three times a year, and new features go live as soon as each release lands. Now and then, a change can clash with your existing setup and cause a bug or break a process your team relies on. Diabsolut Boost is there when that happens. Our team knows your org, spots what the release affected, and fixes those minor disruptions quickly, so your team can keep working.
Read the Salesforce release notes for more details on the latest release
STAY STEADY WITH BOOST
Keep every release running smoothly
Every Boost engagement starts with a focused assessment of your org, so our team knows your setup before the next release lands.
FREQUENTLY ASKED QUESTIONS
Salesforce Releases FAQ
Salesforce rolls out three major releases a year, Spring, Summer, and Winter, over a few weekends. Look up your org’s instance on Salesforce Trust to see the exact date it gets the new release.
Yes. Sandboxes on a preview instance get each release a few weeks early, so you can test your key processes before the update reaches production.
Reach out to us. Our Boost team can find what the release changed, fix the issue, and get your team back on track.
No. Certinia features don’t reach your org on their own; someone has to upgrade your packages and turn new features on. Boost handles that work for Certinia customers. See our latest Certinia features for this release.
Boost is Diabsolut’s managed services model for Salesforce and Certinia. Our team does the hands-on work of keeping your platform healthy: supporting your admins, handling enhancements, and fixing issues when releases or changes cause disruption. It covers three layers you can use on their own or together: Stabilize & Support, Optimize & Evolve, and Govern & Protect with AgentGuard™ for your AI agents.