Field Service Management
Many service organizations are under pressure to reduce the cost of service, speed up delivery and improve the customer experience to stay ahead of the competition. Built on the world’s #1 intelligent customer service platform, Salesforce Field Service extends the connected customer experience into the field, allowing organizations to optimize the entire service chain.
Field Service connects your entire workforce on one platform, providing a completely connected experience across the customer experience lifecycle. Your customers can enjoy more accurate appointment windows, improved communication, better service quality and overall, a much more positive experience, while your organization benefits from real-time insights into key data.
Field Service solutions
we offer
Salesforce
Field Service
As an extension of Service Cloud, Salesforce Field Service (SFS) operates directly in the Salesforce platform to give you a real-time view of your mobile operations and manage your workforce. The comprehensive solution is adapted for all your supply chain stakeholders, providing a single channel for communications between your field technicians, dispatchers, managers and service agents, and helps your organization optimize the management of work orders, service appointments and reports.
Click 8.x to
SFS migrations
ClickSoftware legacy solutions have reached their end-of-life and organizations that don’t make the transition quickly to a new system may be left behind without any sustained support. While transitioning an entire Field Service organization to a new platform is a massive undertaking, it will open up a world of new possibilities for your organization in today’s digital world. Our experts have backgrounds stemming from firsthand field service experience and have helped numerous ClickSoftware customers successfully migrate onto the Salesforce Platform.
Field Service Edge
End-of-Life
ClickSoftware Field Service Edge (FSE) will reach end of life (EOL) on December 31st, 2026. As a cloud solution, options to extend FSE’s functionality beyond its EOL date are extremely limited — early preparation to find a replacement is strongly advised to reduce risks like lost data and functionality. We’re here to help. Our detailed knowledge of ClickSoftware FSE will allow us to review your existing solution and create a base configuration in Salesforce Field Service that will reduce the impact on your team — and proprietary tools will help expedite the process, while saving time and resources.