Cloud-Based Field Service Management Software Solution
Click Field Service Edge from ClickSoftware (a Salesforce Company) is a cloud-based market-leading field service management software solution that delivers intelligent, automated decision-making at every stage in the service lifecycle. Offered as a modular solution, add-on capabilities give field service organizations the flexibility to adopt the features and functions they need and to expand as their business requirements evolve.
With its 16-year history in partnership with ClickSoftware, Diabsolut has deep experience in Field Service Management customer use case requirements. Diabsolut can provide customers looking to adopt Salesforce Field Service with an in-depth comparison to outline the differentiations between the two platforms so that our customers can make the best decision that meets their business needs; to increase productivity, reduce costs and provide a better customer experience.
Available Add-Ons Include:
• Real-time updates from the field.
• Increase first-time fix rate.
• Easy parts tracking and reporting.
• Automates work completion and timesheets.
• Forms and workflows configured based on work type.
• Enables capture of signatures, barcode scanning and file attachments.
• Access to complete customer and asset history.
• Appointment booking and rescheduling via mobile or web.
• Truth-based appointment slots.
• Improves customer communication with notifications and verifications.
• Reduces customer no-shows and costly calls to the call center.
• Accurate ETA and “where’s my tech?” features reduce customer wait times.
• Capture real-time feedback on service engagement with automated customer surveys.
• Accurate forecasting of workload based on historical data.
• Greater cost control and increased SLA compliance.
• Improves resource utilization.
• Greater schedule accuracy.
• Higher customer satisfaction.
• Ensure your organization has the right resources with the right skill sets available at the right time.
• Improves management of service costs and resource utilization.
• Identification of the areas of the business which can be addressed by a service partner or contractor.
• Increases value of schedule optimization with a workforce that matches demand.
• Reduce the number of incidents and their impact in the field.
• Customers receive a consistent service experience.