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Delivery Intelligence Seen From the Inside

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Ten Core Domains Decide Your Field Service AI Payoff

Salesforce and the right platform architecture for AI

The Right Answer for Right Now: Salesforce is still the platform we’re betting on

AI-powered discovery and design phase for Salesforce Field Service implementation.

How to Get More Value from Your Discovery and Design Phase

using Professional Services Automation to improve forecasting and project delivery timelines.

Using PSA Metrics to Benchmark and Optimize Delivery

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Playbook Management for Consistent and Scalable Success – The Role of Customer Success Manager, Part 4

TSIA World Interact

Diabsolut at TSIA World Interact 2025: Sharing Our Certinia Customer Success Cloud Journey

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Optimizing Internal Collaboration Through Your Resource Pool – The Role of Customer Success Manager, Part 3

Customer satisfaction rating with five-star feedback selection.

Health Scorecard Reviews to Turn Data into Action – The Role of Customer Success Manager, Part 2

Salesforce Agentforce interface automating customer service tasks with AI.

Agentforce 101: Why Early Adoption of Salesforce’s Agentforce is a Game-Changer for Customer Service Transformation

Two business professionals celebrating success with a high-five.

Mastering Strategic Account Management – The Role of Customer Success Manager, Part 1

Team planning project roadmap with sticky notes.

PSA vs Project Management Tools: Understanding the Key Differences

Colleagues collaborating at a computer in a modern office.

Data-Driven Decisions: What it Takes to Align Your Customer and Business Needs

Padlock securing connected devices and data.

Salesforce Data Security: Answers to Our Clients’ Top 3 Questions

Customer support agents assisting clients on laptops.

ROI Insight: Certinia PSA and Salesforce Field Service

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Industry Analysis: What is Connected Field Service?

Idea connecting people and teamwork network.

Certinia Product Spotlight: What is Services CPQ?

Cybersecurity and data protection on laptop.

Fast Facts: Solution Security and the Impact of Click 8.3’s EOL