Field Service Features – Salesforce Releases

Stay ahead with the latest innovations from Salesforce designed to elevate your Field Service operations. Explore the highlights below and see how these features can bring even more value to your organization.

Spring Release – Salesforce

April 16, 2025

The Spring ’25 Release brings powerful new capabilities to simplify mobile workflows, enhance worker safety, and optimize resource utilization. From smarter mobile forms to AI-powered scheduling and support, these updates help your teams work faster, safer, and smarter—right from the field.

Feature	Description	More Information
Simplify Mobile Forms with Data Capture Flow (Generally Available)	With Data Capture, build forms that use conditional logic to simplify the mobile experience, respond to mobile users’ input, and reduce task completion time. Previously, you had to integrate external apps (ex. – Youreka) to create forms that launch from the mobile app. With the Data Capture flow, forms are seamlessly integrated with the Salesforce platform and are tailored to the task. – Worthwhile to use this especially while dealing with Complex forms and controlling the visibility of fields	Release notes
Listen Safely to Pre-Work Briefs with a Tap of a Button	Take care of your mobile workers’ safety by keeping their eyes away from their phones. In the Einstein generative AI Pre-Work Brief, mobile workers can now get the brief read aloud to them. For example, if a worker is at a busy job site and they want to prepare for the job while remaining aware of what’s going on around them, they can listen to the brief.	Release notes
Get Notified When Mobile Workers Arrive at the Office or Pass by a Work Facility	To monitor mobile worker safety and automate check-ins, use geolocation-based actions with new support for service territory and service territory members. You can trigger actions when mobile workers come in, out, or through the area.	Release notes
Boost Productivity and Resource Utilization by Easily Filling Schedule Gaps with Agent force	Let dispatchers focus on strategic tasks by using Agentforce Field Service Actions to fill schedule gaps. Agentforce uses your business rules and objectives to recommend appointments for the gaps, and then schedules the appointment selected by the dispatcher –> Leveraging Agentforce to Fill the gaps in Resource Schedule	Release notes
Get Solutions Easily from Agent force by Including Images	Mobile workers can now add images to their conversation with their AI agent in the Field Service mobile app. Agent force analyzes the images to assist the mobile worker. Workers can add images from their gallery or take a picture directly with their camera. For example, instead of workers explaining an error code on an oven, they can add an image that shows the information	Release notes