Achieved end-to-end visibility across services delivery, resourcing, and financials — in real time
Salesforce and Certinia
Key Improvements
Standardized estimating and governed bill rates aligned to federal compliance controls
Became one of only 3 federal government vendors to achieve CMMC 2 certification
“Having the flexibility to bring in the right resource to solve whatever issue we have, without going through an additional SOW or escalation, has been key to the maturation of our system. That’s the real benefit of Diabsolut’s Boost Services.”
— CIO, Federal Cybersecurity Provider
The Challenge
Scaling services delivery in a highly regulated federal environment is no small task. Following a major acquisition, this cybersecurity provider faced a patchwork of disconnected tools, manual workflows, and inconsistent processes that were creating margin risk, and limiting its ability to grow, while meeting the exacting governance standards of the federal market.
Pain Points
- Manual, spreadsheet-driven forecasting and reporting
- Inconsistent estimating and ungoverned rate management
- Limited insight into resource utilization, margins, and delivery performance
Requirements
- A unified platform connecting services delivery, financials, and resource management
- An operating model aligned to FedRAMP and DCAA requirements
- Real-time decision-making capabilities without heavy customization
- Resource tracking capabilities
The Solution
Diabsolut implemented an integrated services platform on Salesforce Government Cloud and Certinia PS Cloud, built to meet the demands of regulated federal environments without sacrificing agility.
- Connected opportunity management, project delivery, and financial controls across a single platform
- Aligned billing, forecasting, and project governance to DCAA financial control standards
- Standardized services estimating through Certinia Services Estimator, eliminating rate inconsistencies
Established secure, compliant integrations in close partnership with FedRAMP and security subject-matter experts
Products Implemented
Key Integrations
The Results
Moving from fragmented, manual operations to a connected digital platform transformed how this organization delivers and governs its services.
- Full lifecycle visibility: from opportunity through billing, with real-time insight into margins and resource utilization
- Governed estimating and pricing: consistent, audit-ready processes that reduce margin risk on every engagement
- Compliance-driven differentiation: disciplined operations supported CMMC 2 certification, achieved by only 3 federal government vendors
- Scalable integrations: automated HR and cost data flows that support FedRAMP requirements and future growth
A future-ready foundation: the efficiency of a modern services platform without compromising regulatory integrity