Service Cloud
Customer service done the right way is a complete game changer for a business. In fact, it can positively impact your entire organization. This includes everything from company growth to customer and employee retention. However, getting customer care right can seem difficult as customer expectations continue to rise.
Connect with customers quickly and effectively with Salesforce Service Cloud and Diabsolut. Service Cloud is a multichannel AI-powered customer service platform designed to provide a thoughtful and modern customer experience. In short, it’s the CRM for customer service that every business needs.
What can Service Cloud do for your organization?
Our experts work one-on-one with you to configure Service Cloud for your business. Above all, it’s our mission to ensure it delivers a positive experience for both your customers and your support agents. Furthermore, we strive to ensure Service Cloud provides a consistent and exceptional user experience every time.
- Automate service processes.
- Provide instant and personalized support on a user’s case.
- Centralize data and provide feedback for improvement.
- Reduce case volume.
- Empower management with complete, real-time data.
- Create customized reports and dashboards.
- Provide mobile support.
- Give customer service agents comprehensive tools that are easy to use.
- Set up around the clock customer care.
- Monitor service metrics and track performance indicators.
- Integrate and connect customer information.
- Meet compliance and security standards.
How it works
Salesforce Service Cloud was designed to help customer service agents do their job as easy as possible. For example, processes are streamlined to allow for more productivity, as well as centralized to provide a comprehensive knowledge base.
Additionally, this information is readily accessible by experts if a case needs to be escalated. As a result your customers are able to receive a consistent experience, with faster resolution times. It’s a customer relationship management system that takes out guess work and empowers your employees to provide the best customer experience possible.
