WEBINAR RECORDING
AI-Powered Field Service for Healthcare: Improving Patient Outcomes with Salesforce
Published on June 26, 2025
Diabsolut shows how healthcare organizations apply Salesforce Field Service and Agentforce to schedule clinicians, manage in-home and mobile visits, and keep care on time. The session includes a home healthcare scheduling customer story and a demo of more than 20 minutes. It’s for home health, mobile care and healthcare operations leaders.
Have a care delivery scenario in mind? Test it with us.
What the session covers:
- Field service, healthcare edition: Where patient visits look like any other field job, and where they’re very different.
- Home healthcare scheduling: A Diabsolut customer that grew from 10 to 15 clinicians to more than 500 on Salesforce Field Service, with automated patient reminders.
- Live demo: A patient portal agent, the dispatch console and the clinician mobile app, from 14:36.
- AI agents for field service: The agents available today and where they fit in care delivery.
A visit to a patient’s home has more constraints than a typical service call: clinician credentials, continuity of care, visit windows that can’t slide, and patients who can’t simply reschedule. The session spends real time on those differences before getting to the technology.
In healthcare, a missed appointment is a missed treatment.
The problem it addresses:
Healthcare organizations delivering care outside the hospital are short on clinicians and long on travel time, and scheduling is often still done by phone and spreadsheet.
What AI adds to care scheduling
The demo follows a patient from a self-service chat through the dispatch console to the clinician’s mobile app, where a pre-work brief is read aloud on the drive over. The session closes with the AI agents now available for field service and an open FAQ with the panel.
Better schedules give clinicians more time with patients.
Timestamps & Key Moments
0:42 | Introducing our speakers
1:56 | What Diabsolut offers
3:13 | Industry expertise
3:49 | What can AI do for you?
5:41 | Field service for healthcare: similarities and differences
9:44 | Customer success story: home healthcare scheduling
11:48 | Demo introduction
14:36 | Demo
38:03 | Available AI agents for field service
40:18 | Conclusion and FAQ
Frequently asked questions
Yes. The webinar covers how field service scheduling and dispatch apply to in-home and mobile care, including a home healthcare customer story at 9:44.
Yes. The demo runs from 14:36 to about 38:00, followed by an overview of available AI agents for field service.
Book a use case feasibility call with a Diabsolut solution expert to walk through your scenario.