WEBINAR RECORDING
Reduce Operating Costs with Salesforce Service Cloud and Field Service
Published on October 2, 2025
This webinar covers how service organizations lower operating costs by running Salesforce Service Cloud and Field Service as one connected operation, with Agentforce supporting customers, call center agents, dispatchers and technicians along the way. It’s for service and operations leaders who want to see what a next-generation service model looks like on Salesforce, and where AI agents start to pay off.
Find out how ready your org is for next-gen service.
What the session covers
- Where operating costs pile up: Truck rolls, first-time fix rates, no-shows, workforce gaps, excess inventory and contractor costs, with examples from Diabsolut customers.
- Agentforce from portal to call center: Self-service answers for customers and a full conversation history for live agents, so avoidable work never reaches the schedule.
- Capacity planning with Tableau Next: Spotting unscheduled work and relocating resources across territories from a single screen.
- Support for field technicians: Pre-work briefs read aloud, voice-driven knowledge search and AI-generated work summaries in the mobile app
A lot of field service costs are decided before a technician ever leaves the yard. When the case, the work order and the customer history live in separate tools, the first visit is more likely to miss, and every miss is a truck roll you pay for twice.
Connected service data is the cheapest efficiency gain on the table.
The problem it addresses
Agentforce can only act on the data and processes it’s given. Orgs that tidy up their Service Cloud and Field Service setup first get much more out of AI agents than orgs that bolt agents onto a messy foundation. That’s the reason the session ends with two free assessments: an AI readiness assessment and a Next-Gen Field Service Readiness Assessment.
Fix the foundation, then add the agents.
Timestamps & Key Moments
0:00 | Welcome and introductions
1:57 | About Diabsolut
2:56 | Operating cost challenges in field service
9:46 | Demo: Agentforce on the customer portal
17:19 | Demo: Agentforce for call center agents
22:56 | Demo: Capacity planning with Tableau Next
30:28 | Demo: The field technician mobile app
43:15 | Where to start with AI agents
45:33 | Free AI readiness assessment
46:36 | Next-Gen Field Service Readiness Assessment
49:48 | Q&A
Frequently asked questions
Service, field operations and IT leaders running Salesforce Service Cloud, Field Service, or both, who want to bring down operating costs.
There’s no fee. Diabsolut needs about 5 to 10 hours of your team’s time over a few weeks, plus access to a sandbox or QA environment that’s close to production.
A Diabsolut review of your current Salesforce service setup, built for field service organizations. This structured operational and system audit surfaces measurable inefficiencies, sizes your modernization gaps and gives you a prioritized 6 to 12 month roadmap in two to three weeks. It also shows where Agentforce, Data 360, Visual Remote Assistant and Asset Service Lifecycle Management could add value.