The AI Services Era: How Diabsolut Is Redefining Tech Services Through AI and Trusted Delivery 

Author: Uriah Hakala

At this year’s TSIA conference, one message stood out: AI is not just transforming technology, it’s redefining the future of services.
 

In his keynote “The AI Services Era: Why Services Are Now Your Greatest Advantage,” TSIA President and CEO J.B. Wood outlined a seismic shift, the companies that will lead in the AI era aren’t those with the flashiest models, but those that deliver, govern, and own business outcomes. 

At Diabsolut, this vision is already in motion. Our recent “Smarter Service, Trusted Delivery” webinar explored how AI, when paired with platforms like Certinia PS Cloud and Salesforce’s Agentforce, enables service organizations to scale intelligently, increase predictability, and achieve measurable outcomes that drive growth. 

AI Is Reshaping the Value Equation in Services 

Wood’s perspective aligns with what we see every day: AI is collapsing traditional value models.
When automation takes on human work, per-user or per-seat pricing models lose relevance. The future lies in value-based and outcome-based pricing that rewards results, not effort. 

Zain Ladha, Diabsolut’s Director of AI and Data Solutions, described how this transition is happening now. By integrating AI-driven insights directly into the Certinia ecosystem, Diabsolut is helping clients predict project success, manage risk, and improve profitability before challenges arise. 

“We’re not just implementing tools anymore,” said Ladha. “We’re building predictive systems that learn from our data to improve delivery, utilization, and client outcomes.” 

From Reactive to Proactive: AI-Powered Delivery Excellence 

Traditional services models depend on reactive firefighting — manual scoping, disconnected systems, and last-minute fixes. Diabsolut’s approach replaces that with proactive intelligence. 

In the webinar, Rachel Chand, Director of Solution Engineering, demonstrated how AI staffing agents and skill intelligence features are transforming resourcing: 

• Automatically staffing projects in seconds. 

• Predicting skills gaps before they impact delivery. 

• Keeping certifications and consultant profiles continuously up to date. 

The result is a services organization that plans with precision and executes with confidence, reducing burnout and boosting margins. 

Scaling Smarter: The Foundation for Outcome-Based Services 

AI enables predictable, repeatable success; the foundation of outcome-based pricing models that TSIA calls the “holy grail” of profitability. 

At Diabsolut, we’re already demonstrating how this plays out in practice: 

• Smarter estimation: Guided scoping powered by generative AI turns discovery notes into accurate project estimates. 

• Predictable delivery: Project manager agents, risk forecasters, and change-order bots ensure timelines and margins stay on track. 

• Continuous improvement: Automated sales-to-delivery transition decks and lessons-learned summaries drive repeatable excellence. 

AI-Driven Retention: Turning Risk Into Relationship Strength 

AI isn’t eliminating services, it’s making them indispensable.
With Certinia’s Customer Success Cloud and AI agents, Diabsolut helps clients strengthen retention through intelligent insight. 

AI tools like the Customer Pulse Report consolidate NPS data, meeting notes, and sentiment analysis to detect churn signals early and act before escalation. 

In just one quarter, Diabsolut’s proactive AI monitoring identified at-risk accounts and retained over $1 million in recurring revenue — proving that AI-powered services don’t just cut costs; they build loyalty. 

Diabsolut’s Point of View: AI as the Catalyst for Services 2.0 

The TSIA frameworks and our AI innovation efforts converge on a powerful truth:
AI isn’t replacing service organizations, it’s elevating them. 

AI empowers service teams to: 

• Move from manual execution to intelligent orchestration. 

• Evolve from time-based delivery to outcome-based accountability. 

• Shift from reactive support to strategic partnership. 

At Diabsolut, we view AI as the accelerator of next-level service maturity, aligning people, platforms, and performance toward measurable business outcomes. 

The Future: Trusted, Intelligent, Outcome-Based Services 

The AI Services Era is already here, and Diabsolut is leading the charge.
By combining deep domain expertise with cutting-edge AI capabilities, we’re helping clients move beyond efficiency toward trusted, outcome-driven delivery. 

Because in this new era, the true differentiator isn’t the AI you build, it’s the outcomes you deliver. 

See how Diabsolut can help your organization scale smarter, deliver faster, and transform your service model for the AI era.
 

👉 Book a demo or watch the full webinar to explore how Certinia and AI can power your next evolution in services.