Agentforce Features – Salesforce Releases

This page highlights key features from recent and upcoming Salesforce releases. Check back often for updates as Salesforce continues to expand Agentforce capabilities.

Winter ’26 Release – Salesforce

October 13, 2025

Winter ’26 adds better visibility and control for agents, plus targeted updates for service, HR, and self-service. You get clearer monitoring, built-in analytics, and new ways to deliver guided, task-oriented experiences across channels.

Feature	Description	More Information
Platform and monitoring functionalities Monitor Your Agents More Easily with Agentforce Studio Gain Dynamic Insights with Agentforce Analytics Powered by Tableau Next (Beta)	Agentforce Studio provides a central place to review agent setup and operational status so admins can see configuration, activity, and health at a glance. Agentforce Analytics adds Tableau-powered dashboards to track usage and outcomes, helping teams understand how agents are being used and where to improve. Together, they make it easier to monitor, troubleshoot, and report on agent performance.	Agentforce studio release notes Analytics release notes
Service Assistant, with Contextualized Service Plans	Service Assistant uses Agentforce to guide customers or agents through service tasks with context, surfacing the right steps and actions during a conversation. It can present relevant information, suggest next actions, and help complete routine requests, improving time to resolution and consistency of service delivery.	Release notes
HR Service	Agent-assisted HR workflows let employees complete common requests in chat, such as answering policy questions or starting HR cases. Agentforce for HR pairs HR Service with conversational guidance so users can self-serve more tasks and route what’s left to HR teams with the needed context.	HR Service release notes Agentforce for HR release notes
Service Cloud Self-Service Agentic Portal	This update brings agentic capabilities into the self-service portal, enabling customers to get guided help, trigger actions, and progress tasks without switching channels. It reduces hand-offs and keeps users in one experience while still escalating to service reps when needed.	Release notes

Summer ’25 Release – Salesforce

June 14, 2025

This release expands Agentforce’s conversational intelligence across the business. From interactive chat experiences and appointment scheduling to automated quoting and analytics Q&A, these updates bring natural language, automation, and data together to transform how teams sell, support, and engage with customers.

Feature	Description	More Information
Agentforce Surfaces	Agentforce Surfaces introduces rich, interactive experiences in chat by adding carousels, quick replies, and enhanced links to AI responses. Customers can now browse options, book appointments, or track orders directly in conversation, improving engagement and reducing manual agent intervention.	Release notes
Routing to Agentforce Agents	Simplify setup with direct routing from messaging channels to Agentforce Service Agents, with no Omni-Channel flow required. Conversations can be connected directly to AI agents within channel settings, reducing deployment time and improving operational efficiency.	Release notes
Scheduling in Agentforce	Scheduling in Agentforce enables appointment booking directly through conversational experiences. By integrating Scheduler with an Agentforce Service Agent, customers can book, reschedule, or cancel appointments via chat, improving convenience, reducing friction, and saving time.	Release notes
Concierge (Analytics Q&A Skill)	Concierge lets Salesforce users ask questions about their data in natural language and receive trusted, visual answers. Built on Tableau Next, it empowers non-technical users to explore metrics, investigate performance, and make data-driven decisions conversationally.	Release notes
Agentforce Quoting	Agentforce Quoting allows sales teams to create, update, and manage quotes through conversation. With five built-in actions—including Create Quote, Add Quote Line, and Apply Discount—reps can generate personalized quotes instantly while maintaining permissions and accuracy, freeing time to focus on selling.	Release notes

Spring ’25 Release – Salesforce

April 16, 2025

Through the Spring ’25 release, discover the evolving power of Agentforce—Salesforce’s AI agent framework designed to automate tasks, streamline operations, and enhance user experiences across your organization. From batch testing and decision logic to intelligent workflows and personalized surfaces, Agentforce is rapidly transforming how teams work.

Feature	Description	More Information
Call an Agent from a Flow or Apex Class	Put your agents’ topics, actions, and reasoning capabilities to work for your users outside of a chat window with custom agent invocable actions. Call an Agentforce Service agent (ASA) or Agentforce (Default) agent to complete background or event-triggered tasks from anywhere that you can call a flow or Apex class. Add an invocable action to a flow or Apex class and specify the task that the agent completes and the conditions that trigger the agent. For invocable actions associated with an ASA agent, you can also specify the context variables you’ve set for your agent, so you can pass your agent the information it needs. You can make multiple calls to the same agent to handle related tasks, or you can call multiple agents from the same flow to handle more specialized tasks.	Release notes
Batch Test with Agentforce Testing Center	Testing is critical to launching a trusted agent, but turn-by-turn testing of utterances is time consuming. With the Testing Center, you can now test at scale using batch testing in your sandbox, reducing the amount of testing time from days to minutes. We provide a CSV template to help you get your data in order and ready to go.	Release notes
Control Agent Decision-Making with Variables	By using variables in instructions, filters, and as input for actions, you can control how your agent uses topics and actions and give them more information about a conversation. An AI agent includes standard variables that are associated with its agent type. You can also create custom conversation variables.	Release notes
Enhance Customer Experiences with Agent Surfaces (Beta)	Surfaces give an AI agent experience-specific context and rich content formatting that help it deliver personalized and cohesive experiences across multiple channels, interfaces, and apps. With surfaces, your agent adapts to the experiences that you add it to. The messaging surface includes two adaptive response formats and is available for Agentforce Service agents that are connected to enhanced Messaging channels.	Release notes