Agentforce Features – Salesforce Releases

This page highlights key features from recent and upcoming Salesforce releases. Check back often for updates as Salesforce continues to expand Agentforce capabilities.

Spring Release – Salesforce

April 16, 2025

Through the Spring ’25 release, discover the evolving power of Agentforce—Salesforce’s AI agent framework designed to automate tasks, streamline operations, and enhance user experiences across your organization. From batch testing and decision logic to intelligent workflows and personalized surfaces, Agentforce is rapidly transforming how teams work.

Feature	Description	More Information
Call an Agent from a Flow or Apex Class	Put your agents’ topics, actions, and reasoning capabilities to work for your users outside of a chat window with custom agent invocable actions. Call an Agentforce Service agent (ASA) or Agentforce (Default) agent to complete background or event-triggered tasks from anywhere that you can call a flow or Apex class. Add an invocable action to a flow or Apex class and specify the task that the agent completes and the conditions that trigger the agent. For invocable actions associated with an ASA agent, you can also specify the context variables you’ve set for your agent, so you can pass your agent the information it needs. You can make multiple calls to the same agent to handle related tasks, or you can call multiple agents from the same flow to handle more specialized tasks.	Release notes
Batch Test with Agentforce Testing Center	Testing is critical to launching a trusted agent, but turn-by-turn testing of utterances is time consuming. With the Testing Center, you can now test at scale using batch testing in your sandbox, reducing the amount of testing time from days to minutes. We provide a CSV template to help you get your data in order and ready to go.	Release notes
Control Agent Decision-Making with Variables	By using variables in instructions, filters, and as input for actions, you can control how your agent uses topics and actions and give them more information about a conversation. An AI agent includes standard variables that are associated with its agent type. You can also create custom conversation variables.	Release notes
Enhance Customer Experiences with Agent Surfaces (Beta)	Surfaces give an AI agent experience-specific context and rich content formatting that help it deliver personalized and cohesive experiences across multiple channels, interfaces, and apps. With surfaces, your agent adapts to the experiences that you add it to. The messaging surface includes two adaptive response formats and is available for Agentforce Service agents that are connected to enhanced Messaging channels.	Release notes