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Episode 07: What Is Professional Services Automation?

From Arc 3: Modernizing Service Organizations Through Automation

October 2, 2023 | 6 minutes

In episode seven, the first episode of arc three, Diabsolut Solutions Consultant, Sean Docherty, and Manager of Solutions Consulting at Diabsolut, Essam Nessim, discuss professional services automation (PSA), why it’s needed, who can benefit from it, and the value provided by having the right PSA implementation partner.

Key takeaways

Diabsolut uses Certinia PSA as it’s PSA solution for both billable and non-billable resources; the data helps provide a better view of our overall business, team costs, how a resource is being utilized, etc.
Common pain points a PSA solution is used to resolve include error related to data entry and manual processes, inefficient resource management, and lack of end-to-end project delivery oversight
Standardizing processes and services, and providing real-time information, as well as metrics and KPIs, are a few of the ways a PSA solution can help a professional service organization
The expected benefits from having a PSA solution properly implemented are higher resource utilization, process efficiency, and project revenue

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Highlights & Timestamps

Speakers

Main Speakers

Sean Docherty, Solutions Consultant at Diabsolut
As a Solution Consultant and member of Diabsolut’s Sales Enablement team, Sean supports his clients through identifying solutions and best practices across the lead-to-cash process. He focuses on providing client’s value through communicating the benefits of systems in a digestible manner and what to prioritize for an implementation. His experience lies in Certinia and Salesforce Revenue Cloud products giving him exposure to a range of clients from different industries and geographies.

Essam Nessim, Manager, Solutions Consulting at Diabsolut
As a seasoned solutions consultant with 17 years of experience, Essam brings a wide range of experience in various domains including presales, marketing, product marketing, and sales. His passion to craft solutions that fit customers’ requirements is a major driver for his work. Essam’s focus is on the Diabsolut’s revenue practice that includes FinancialForce applications and Salesforce Revenue Cloud.