Resolve Your Issues, Fast and Efficiently
At Diabsolut, we’re 100% focused on our customers’ long-term success and we’re proud to offer comprehensive, flexible support plans that are as unique as you are. Committed to ensuring you get the most from your ClickSoftware solution, we offer three levels of support: standard, advanced and elite.
Our services are designed for organizations that span large enterprise to small and mid-sized companies that require an experienced technology team to provide comprehensive technology support services. The benefits of this approach allow our clients to get the most value from their field service management solution and ensure:
Maximized availability and uptime.
Efficient communication, analysis and case handling.
Flexible approach to additional support services.
Designated engagement manager and technical support specialist.
Lower cost of ownership.
Allow you to manage your service business and not IT support.
Diabsolut Support Plans
|OFFERING||DIABSOLUT STANDARD||DIABSOLUT ADVANCED||DIABSOLUT ELITE|
|Coverage Availability Regular (9×5)||√||√|
|Coverage Availability Express (24/7)||√|
|Designated Technical Support Specialist (TSS)||√||√||√|
|Engagement Manager (EM)||√||√||√|
|Accelerator Access/Add-on Support||√||√|
|Documented and Planned Knowledge Transfer||√||√||√|
|Enhanced Support Services||√||√|
|Access to Solution Architect||√|
Application Development Services (ADS)
Application Development Services provides the customer with the ability to request enhancements to their solution without the need to create a new Statement of Work (SOW) or project for each piece of work. The annual fee for Application Development Services includes a bucket of hours (based on customer needs) that can be used for On Demand Advisory, On Demand Solution Architecture and Standard Project services. The hours are provided at a discount to the standard rates for the client and reduce the management costs for work.