FSM Client Care

Resolve Your Issues, Fast and Efficiently

At Diabsolut, we’re 100% focused on our customers’ long-term success and we’re proud to offer comprehensive, flexible support plans that are as unique as you are. Committed to ensuring you get the most from your ClickSoftware solution, we offer three levels of support: standard, advanced and elite.

Our services are designed for organizations that span large enterprise to small and mid-sized companies that require an experienced technology team to provide  comprehensive technology support services. The benefits of this approach allow our clients to get the most value from their field service management solution and ensure:

Maximized availability and uptime.
Efficient communication, analysis and case handling.
Flexible approach to additional support services.
Designated engagement manager and technical support specialist.
Lower cost of ownership.
Allow you to manage your service business and not IT support.

Diabsolut Support Plans

OFFERING DIABSOLUT STANDARD DIABSOLUT ADVANCED DIABSOLUT ELITE
Coverage Availability Regular (9×5)
Coverage Availability Express (24/7)
Designated Technical Support Specialist (TSS)
Engagement Manager (EM)
Monitoring
Accelerator Access/Add-on Support
Documented and Planned Knowledge Transfer
Enhanced Support Services
Access to Solution Architect
SOR

Application Development Services (ADS)

Application Development Services provides the customer with the ability to request enhancements to their solution without the need to create a new Statement of Work (SOW) or project for each piece of work.  The annual fee for Application Development Services includes a bucket of hours (based on customer needs) that can be used for On Demand Advisory, On Demand Solution Architecture and Standard Project services. The hours are provided at a discount to the standard rates for the client and reduce the management costs for work.

On Demand Advisory

Provides Customer access to Process, change management or training related advisory services. Subject Matter Experts from each domain can help the customer plan, design and execute each domain.

On Demand Solution Architecture

Provides Customer access to solution, process or technical related advisory services. The Subject Matter Expertise to be provided will be focused on addressing questions coming from end users or the Customer's application support team to validate functional or system behavior.

Standard Project Services

The services that fall under this category are targeted at small scale Improvements that address single business requirements. The service covers all stages of project execution from requirements gathering to go-live.

Find out More About How Diabsolut’s Support Services Can Help You Spend Less Time Managing
Your Systems and More Time Growing Your Business

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