Episode 10: What Is Monetizing Field Service?
From Arc 4: Monetizing Field Service: Our Revenue-Centric Solution to Optimize Your Operations’ ROI
February 20, 2024 | 12 minutes
The first episode of arc 4 host Stephen Sugumar and co-host Peter McMullan address how to negate some of the cost center aspects of field service, including truck roll costs, as well as how to capitalize on more revenue opportunities in the field by monetizing field service and connecting your solutions.
Key takeaways
- Field service is normally regarded as a cost center due to the amount of money (e.g., call centers, case management, truck roll, etc.) needed to manage customer needs offsite
- Connecting contract/warranty, field service, and revenue management can help mitigate these costs and avoid capital spend
- The ability to take advantage of onsite revenue opportunities not only increases revenue, it increases the customer experience
- Mobile visibility and tools, as well as gamification, can help simplify and incentivize onsite sales
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Highlights & Timestamps
0:00 | Introduction
1:11 | Field Service Management as a cost center
3:04 | Avoid costs and large capital spends with FSM
5:08 | Leveraging technicians’ interactions as selling opportunities
7:13 | Incentivize technicians on the field
10:34 | Conclusion
Speakers
Main Speakers
Stephen Sugumar, Account Executive at Diabsolut
Stephen has delved into many roles over the years, from development, professional services, solutions consulting, into his current role as account executive today. Leveraging his technical expertise and solutioning adaptability to find a path forward within all his engagements while guiding his team in similar fashion. He is an expert in processes and best practices—leveraging insight from industries such as Energy & Utilities, Healthcare, Home Services, Telecom, Manufacturing, and High Tech—to support Diabsolut’s customers in their evaluation and selection of Service solutions.
Peter McMullan, Solutions Consultant at Diabsolut
As a seasoned member of the Pre-Sales team, Peter brings an expertise in service management, focusing on field service and improving operations within service organizations. His background in engineering gives him a fresh, solution-driven perspective that he leverages to analyze problems. Peter proves himself to be a trusted advisor to Diabsolut and customers through his understanding of business analysis, process improvement, development, and configuration in designing and demonstrating tailored solutions.
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