Education
Key Improvements
Career Services’ new platform offers a straightforward and easy-to-use experience, covering all needs with room to grow.
Implementation of Experience Cloud provides a personalized student experience with choices for appointment types and delivery methods.
Significant reduction in manual processes and revolutionized advising system, enabling advisors to specialize and enhance the overall experience.
Toronto Metropolitan University is a different institution—we’re open to taking risks, it’s part of our culture—and this project directly supported our new model of delivery. Diabsolut built something very stable, and I sleep well at night knowing it won’t break down. From concept to a fully functioning system, the support we received was outstanding.
Ian Ingles
Operations ManagerCareer and Coop Centre
The Challenge
After going from less than 30K students at the time, to 45k students, Toronto Metropolitan University knew they would need scalability and a more centralized, efficient solution. Their previous system was a limited CRM that relied on one person to provide updates and fix bugs through a slow and painful process.
Pain Points
- Scalability issues due to a significant increase in student population.
- Limited and inefficient previous CRM system, reliant on one person for updates and bug fixes.
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Need for a centralized system to manage Career Services functions such as student appointments, employer relationships, and campus events.
Requirements
- A scalable and efficient CRM platform.
- A centralized system to manage all Career Services functions.
- Easy-to-use platform for both students and staff.
- Integration capabilities for seamless event management.
The Solution
Diabsolut got to work implementing and customizing Sales Cloud and Experience Cloud to meet Toronto Metropolitan University’sneeds; along with integrating Linviofor event management —creating the seamless single platform the university was seeking. Most importantly, the new platform was straightforward and easy to use, covering all of Career Services bases, with room to grow.
Products Implemented
Additional Integrations
The Results
Toronto Metropolitan University’s Career Services delivered a unique solution that transformed how students, alumni, faculty, and staff engage with their department. The new system is easy to use, highly secure, and reliable—so intuitive that training for new employees takes just 30 minutes. By eliminating inefficiencies and modernizing operations, Career Services has created a more streamlined, collaborative, and impactful experience for everyone involved.
Key Results
- Decreased manual processes for faculty and staff
- Improved ability to capture and track different types of prospects
- Increased internal collaboration and efficiency
- Completely modernized and revolutionized the advising system
- Easy-to-use platform requiring only 30 minutes of training for new employees