Field Service
Key Improvements
Nonconventional Use Case; Needed Agile, Flexible, and Fast Solution Delivery
Quickly Aligned to Client’s Budget and Vision
Timeline: 9- Weeks to GoLive Pilot Delivery
300k Cost Avoidance 6 Weeks After Launch
Assisted in Reduction of the Supplier Base Across all Assets by 82%
Eliminated Manual Processes for Vendor Invoicing, Approvals, and Water Tickets/Work Orders
We engaged with Diabsolut to assist with the implementation of an automated material transport solution for water hauling. They brought innovative ideas to leverage an out-of-the-box configuration to deliver a limited pilot to our Permian asset in 9 weeks.
This solution was run as a pilot for a few months and allowed us to gain overall visibility into the workflow, enforce system validations to reduce costs, and implement a cost-effective callout process.
Solution Manager
Major US Oil and Gas Company
The Challenge
A major US oil and gas company needed a water hauling solution that could easily integrate with their field service solution to provide the tools and data needed to optimize processes, bring checks and balances into vendor relationships, and reduce costs. They had a tight timeline for the project and achievement of ROI, as they wanted a solution they could test, validate the efficiency of, and then roll out to assist with water hauling pain points across all assets.
Pain Points
- Lack of control over vendor relationships and visibility into water hauling process
- Significant expenses associated with water hauling management
- Large amount of time and resources spent on manual invoicing and approvals
- Reliant on back office and manual entry for tasks like entering tickets into the production allocation system
- Inconsistent processes and incomplete data
Requirements
- 9-week timeline for initial go-live; results must be scalable
- Provide more complete data and process visibility to help improve negotiations with water hauling vendors and invoicing accuracy
- Integration with field service solution and SCADA for tank alarms, water pick-ups, and automated dispatch of work orders
- Streamline current water hauling processes, eliminate manual processes whenever possible, and ensure end-to-end process consistency
- Improve end-user experience and provide support in both English and Spanish
The Solution
A Diabsolut custom solution, our Material Transport Solution ISV app (formerly known as our Oil Field Water Hauling App™) was used to resolve the client’s pain points and meet their business requirements. While our Material Transport Solution works natively with the Salesforce platform to allow automatic integration with Salesforce Field Service, a version native to Click Field Service Edge (FSE) —the client’s field service management solution —was the original version of this accelerated time to value app.
Field service and technology expertise was vital in the creation of this application and resulted in an easy to install and replicate solution that could achieve benefits and ROI quickly.
Diabsolut Custom Solution
Additional Integrations
The Results
The pilot project in the client’s Permian Basin asset delivered full workflow visibility, enforced validations to reduce costs, and introduced more efficient callout processes. Completed on time and within budget, the initiative created a streamlined, user-friendly water hauling process for operators, vendors, and drivers. The client saw short-term ROI within weeks and has since expanded the solution across additional assets, realizing significant long-term value.
Key Results
- Completed on time and within budget
- Real-time data access enabled better decision-making
- Ensured compliance with commercial terms
- Solution optimized for both English and Spanish end-users
- Estimated cost avoidance of $300K within 6 weeks post-launch
- Improved vendor contract negotiations and invoicing accuracy
- Faster vendor payments and reduced average hauling costs
- Eliminated manual back-office invoicing and approvals
- Automated ticket creation through SCADA integration
- Increased visibility and governance of water hauling processes
- Long-term ROI achieved with rollout to additional assets and an 82% supplier base reduction