Education
Key Improvements and Metrics
1
HEP’s Communities University HUB reduced application decision time from 3 days to 1 hour.
1
Agent capacity for leads increased by 260%, from 150 to 390 per month.
1
The new model supports 5 additional schools beyond the initial launch.
1
Reduction in overall processing times.
“Since the initial launch of one school, the model has supported five additional ones”
Director, Technology Higher Ed Partners
The Challenge
Higher Ed Partners Limited, or HEP, is an organization that assists universities in expanding their access to high-quality degrees and shortterm learning programs through the delivery of online instruction—helping them with recruitment, enrolment, and administration.
Always looking to improve their offerings for clients, their UK division noticed the application process wasn’t as streamlined as it could be and was seeking a way to gain efficiency, while also providing opportunities for both their clients and their organization to grow.
Pain Points
- Non-scalable legacy CRM system.
- Inefficient application process.
- Need to segregate and secure data from multiple universities.
- Inefficient agent response to applicants.
Requirements
- Replace the legacy CRM system.
- Streamline the application process.
- Ensure secure data segregation.
- Improve agent communication efficiency.
The Solution
Diabsolut and Salesforce were brought on board by HEP to find the right solution to replace their sequel based, non-scalable legacy CRM system. One of the main issues they were facing as an organization that provides application management to multiple universities, all offering numerous programs, was the need to keep this different data from different sources supported, but segregated and secure.
Products Implemented
Additional Integrations
The Results
With the new solutions in place, HEP’s Communities University HUB has transformed its operations, achieving dramatic improvements in speed, capacity, and scalability. What once took days now takes hours, and the model they’ve built with Diabsolut and Salesforce is fueling both efficiency and growth across multiple schools.
- Reduced average decision time on standard applications from 3 days to just 1 hour
- Increased agent capacity for leads from 150 to 390 per month (a 260% improvement)
- Cut overall processing times by 40%
- Boosted school sign-up rates through streamlined application solutions
- Scaled from 1 school at launch to 6 schools supported with the repeatable model