Canadian Electric Utility: Salesforce Health Check

Salesforce Health Check

Canadian Electric Utility

A Salesforce Health Check That Restored Efficiency, Reliability, and Confidence

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Field worker wearing a safety helmet and vest, inspecting power transmission lines at dusk with a digital tablet in hand, against a backdrop of towering pylons and a clear sky.

Energy & Utilities | Canada | B2C | ~2,300 employees

Key Improvements

Improved flow performance and reduced query-related failures.

AI-powered diagnostics delivered rapid insights and actionable fixes.

Established a scalable, best-practice framework for future automation.

The Challenge

The Canadian electric utility needed to stabilize and improve the performance of its Salesforce automation environment. Slow or failing flows, query-limit problems, and inconsistent design patterns were affecting efficiency and system reliability.

Pain Points

Flow execution delays and performance bottlenecks
Query limits being exceeded during key processes
Inconsistent flow design and governance leading to scalability concerns
Automation gaps resulting from non-adherence to Salesforce best practices

Requirements

Identify performance and query-limit issues
Provide clear optimization recommendations
Validate best-practice adherence
Establish governance for ongoing improvements

The Solution

Diabsolut delivered a full Salesforce Flow and automation Health Check using advanced diagnostic tools and AI-assisted analysis.

Products / Tools Used:

Salesforce Flow Visualizer
Lightning Flow Scanner
AI-powered flow analysis

The Results

Improved flow performance and execution speed
Eliminated query-limit bottlenecks
Provided a best-practice development framework
Strengthened system governance
Delivered clear, actionable improvements in a short timeframe