Pandemics to Slips and Falls: Everything You Need to Know About Improving Your FSM Organization’s Safety

Author: Erica Grilli

Field Service jobs are tough. When you’re in charge of managing field service workers you are, at times, responsible for those workers’ lives. Regardless of the industry, Field Service technicians and workers are routinely put at risk, whether it be from heavy equipment, pandemics, falls, or the number of hours they spend on the road.

The Canadian Broadcasting Corporation (CBC) published a story a few years ago highlighting the ultimate cost of improper work safety.

From a 22-year-old fatally injured on her second day of work at a B.C. quarry to a 65-year-old Manitoban who died just 13 days before retirement, these profiles tell the stories of a fraction of the roughly 350 people who die on the job every year in Canada.*

When we think about workplace safety it’s important to remember that every injury, every accident, and every close call, has a real person tied to it. It’s a subject that has real-world implications for employees and businesses.

FSM Safety Guide

We’ve published information, including blogs, about Field Service Management (FSM) safety in the past. It’s a topic we know is important for Field Service organizations. We also know that it’s a complicated subject, especially with everything that’s happened over this past year.

In order to provide something more substantial for FSM organizations interested in improving their safety or establishing a safety culture within their workplace, we’ve put together a comprehensive Field Service safety guide.

It’s free to download and goes over everything from governance and compliance to practical tips, remote worker management to technological resources.

Why It’s Important

FSM involves mitigating a number of risks to ensure employees remain happy and healthy while doing their jobs well and providing exceptional service for their customers. It’s not easy, but doing it well and ensuring employees are safe is paramount to an FS organization’s success.

FS workers are an organization’s most valuable resource, and they put a lot on the line for their jobs. Establishing a workplace culture that places value on that commitment, and in turn, commits to looking after those workers to the best of their ability, becomes a workplace that’s worth making that commitment to.

Take a look at our Safety Guide and review it with your leadership and employees. We’re here to answer any questions you might have, or continue the conversation about making your FSM organization a safer work environment.