Episode 04 Auto Cloud Banner

Episode 04: What is Automotive Cloud?

From Arc 2: Automotive Cloud: How Salesforce Is Revolutionizing an Industry

August 8, 2023 | 9 minutes

Podcast episode four, which is the first episode of this arc, sees host Stephen Sugumar, along with Peter McMullan, break down exactly what Salesforce Automotive Cloud is, why it’s relevant to the automotive industry, and how it impacts dealerships, dealership groups, and OEMs.

Key takeaways

Salesforce Automotive Cloud includes an adaptation of their popular Sales Cloud solution, but with ready to go features tailored to the automotive industry
It offers tools for selling, selling management, and customer relationship management — and includes vehicle lifecycle management functionality
It can easily be combined with Service Cloud for a connected sales and service solution
One of its biggest impacts is interconnectivity, as it gives dealerships an OEM to dealership to customer view of a vehicle’s lifecycle — which allows for better planning, scalability, and growth

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Highlights & Timestamps

Speakers

Host

Stephen Sugumar, Manager, Solutions Consulting at Diabsolut
Stephen has delved into many roles over the years, from development, professional services into his current role as Manager of Solutions Consulting today. Leveraging his technical expertise and solutioning adaptability to find a path forward within all his engagements while guiding his team in similar fashion. He is an expert in processes and best practices—leveraging insight from industries such as Energy & Utilities, Healthcare, Home Services, Telecom, Manufacturing, and High Tech—to support Diabsolut’s customers in their evaluation and selection of Service solutions.  

Main Speaker

Peter McMullan, Solutions Consultant at Diabsolut
As a seasoned member of the Pre-Sales team, Peter brings an expertise in service management, focusing on field service and improving operations within service organizations. His background in engineering gives him a fresh, solution-driven perspective that he leverages to analyze problems. Peter proves himself to be a trusted advisor to Diabsolut and customers through his understanding of business analysis, process improvement, development, and configuration in designing and demonstrating tailored solutions.