Service Beyond the Bottom Line
For International Services Week – A Diabsolut Community Spotlight
We’re a company of 120+ people spread across time zones and continents. Our work is technical and sometimes demanding. The problems we solve together – field service, data, operations, AI – are genuinely complex. But when we step back from the work, what we find is something simpler: a team full of people who show up for others. Not just at the office. In their communities.
This International Services Week, we want to highlight that. Because service isn’t just a line in our value statements. For many of our colleagues, it’s a way of life – rooted in personal loss, long-term commitment, and the kind of quiet consistency that doesn’t make headlines but absolutely makes a difference.
Here are just a few stories from our team.
Running for a Brother
When Michelle Stute’s brother had a heart attack at 28, the experience didn’t fade into the background of family history. It stayed with her. And when a former colleague invited her to join an American Heart Association Women of Impact fundraising campaign this past February, Michelle said yes.
Her team of ten raised nearly $25,000 over three months. More than that, they built friendships along the way, including a sunset gathering where Michelle got to meet teammates she’d only known through screens. Her brother is healthy today, nearly 20 years after that diagnosis. The research and funding the AHA supports helped make that possible. For Michelle, this campaign was personal in the most literal sense.
A Rare Disease. Three Family Members. One Mission.
John Pettifor lost his mother to pulmonary hypertension in 1994. His brother was diagnosed in 2012. More recently, his father received the same diagnosis. When a rare disease touches your family three times across three decades, you don’t stand on the sidelines.
John now sits on the board of the Pulmonary Hypertension Association of Canada (phacanada.com), an organization dedicated to supporting patients and families living with PH across the country. The board is made up of people who know this disease personally. For John, that means three family members across three decades. That kind of history doesn’t just inform the work. It drives it.
230 Meals and a Functioning Kitchen
Dominique Tosini volunteers with La Tablée des Chefs in Montreal, a non-profit that fights food insecurity by mobilizing chefs and community volunteers to prepare meals for people in need. Dominique’s role is in logistics: keeping the kitchen running so the team can focus on cooking.
On a recent evening, the team prepared 230 meals destined for the community. That number matters. In volunteer work, the output is the point, and those 230 happened because someone made sure the coordination held. That’s what Dominique does, shift after shift.
Walking for Lou
In January 2025, Jeremy Telycenas got a phone call. His friend Lou’s voice was cracked. He’d been diagnosed with ALS. Jeremy booked a flight to New York. He spent time with Lou. He helped him with his breathing machine as the disease progressed.
Ten months later, Lou passed away.
Jeremy walked in the Walk to End ALS in Lou’s memory, raising $1,200 for ALS research and support. It wasn’t an abstract act of charity. It was a direct response to watching a friend go through one of the most brutal diseases there is. Lou was Jeremy’s best friend. ALS slowly took away his ability to walk, and he never regained it before he was gone. Jeremy did the walk in his honor, putting one foot in front of the other for the friend who couldn’t.
Twenty Years on the Water, the Snow, and Everything Between
For 20 years, Erica Grilli and her husband have volunteered with Motomax, a program through the Starlight Foundation for sick children. The program offers snowmobile, ATV, and boating experiences for children with illnesses or disabilities, and their families. The goal is simple: give the whole family a chance to enjoy motorized sports together. One smile at a time.
Two decades of showing up. That kind of commitment means more than a few hours here and there. These are full weekends away from home, given freely and repeatedly, year after year. It means thousands of kids have had an experience they didn’t expect: out on the water, across a snowy trail, in the open air, full of speed and noise and joy. And behind every one of those weekends is a volunteer who made it happen.
Six Cats, One Dog, and a House Full of Fosters
Jill Vickers and her best friend (and co-homeowner) foster kittens for several local rescues. They provide a safe space, food, treats, and all the socialization a small kitten needs before finding a permanent home. Since both work from home, they’re able to interact with the kittens throughout the day. That makes a real difference: well-socialized kittens are calmer, more adoptable, and more likely to thrive with a new family.
Their big dog Ginger plays a role too, helping the kittens get comfortable around dogs before adoption. That’s no small thing for any rescue trying to place an animal in a multi-pet household. Of course, fostering comes with a known occupational hazard: the foster fail. Jill’s household now includes six cats of their own – five fosters who never quite made it back out the door, and one found at an Arco gas station. There are worse ways to end up with a family.
What This Tells Us About Who We Are
None of these stories are about Diabsolut. That’s kind of the point. They’re about what happens when our people go home, step outside, and put their time and care into something that needs it.
Individually, each story is meaningful. Together, they say something about the kind of company we are – not because it’s in our mission statement, but because it’s true. Across 120+ employees in different cities and countries, people are sitting on boards for rare diseases, running to honor a brother’s heart attack, feeding communities, walking for lost friends, spending their weekends making sick kids feel like kids, and opening their homes to animals who need one.
We’re proud of the work we do for our clients. We’re equally proud of this.