Salesforce
and Certinia Partner

Salesforce Agentforce is the ultimate solution to empower your contact center with intelligent, streamlined workflows. Designed to amplifycustomer engagement and agent productivity, Agentforce taps into the power of Salesforce’s robust CRM platform to deliver a 360-degree view of every customer interaction. By integrating AI-driven insights, automated case routing, and real-time collaboration tools, Agentforce equips agents with everything they need to resolve issues quickly and exceed customer expectations. Whether it be managing service requests, handling complex escalations, or driving proactive support, Salesforce Agentforce will revolutionize your contact center into anefficient and customer-satisfying machine.

Certinia Customer Success Cloud is an advanced platform that helps companies build lifelong customer relationships and delivers results that matter. It unifies customer data, insights, and collaboration to enable teams to deliver experiences customers expect at every touchpoint. Equipped with real-time analytics, automated workflows, and proactive success planning, the Customer Success Cloud always keeps your team one step ahead of anticipating and meeting customer needs. Whether you’re aiming to improve retention, boost upsell opportunities, or optimize customer satisfaction, Certinia Customer Success Cloud provides the tools and insights needed to turn every interaction into a success story.