All Things Service, Solved.

From the contact center to the field technician to the professional services team, we align people, processes, and platforms for seamless service — built on Salesforce.

All Things Service, Solved.

From Salesforce to Certinia, we help businesses fix what’s broken in service — faster, leaner, and smarter than anyone else.

Rated. Respected. Recommended.

We don’t just work for our customers — we win together.

Why Diabsolut? Because Service Is What We Do.

We don’t dabble in service. We live it.

For over 20 years, Diabsolut has helped organizations untangle complexity, connect systems, and deliver service that actually works.

As a Salesforce Summit Partner, we specialize in Agentforce Service and Certinia solutions, designing lean, intelligent platforms that make people, processes, and technology work together seamlessly.

100+ experts serving clients across North America and worldwide

Privately held and built for agility

Salesforce Summit Partner trusted for complex delivery

Certinia specialists for scalable service and success operations

20+ years delivering successful business outcomes

100+ experts serving clients across North America and worldwide

Privately held and built for agility

Salesforce Summit Partner trusted for complex delivery

Certinia specialists for scalable service and success operations

20+ years delivering successful business outcomes

What We Do

Making Service Smarter, Simpler, and Saner

Thick orange line.

Too many logins. Too many spreadsheets. Too many “temporary” fixes that became permanent.

We help untangle the tech spaghetti so your data flows, your teams align, and your customers actually feel the difference.

A woman smiles while working on a laptop by a window, with soft circular graphic rings behind her.

Our expert team connects scattered tools into connected service
ecosystems, from the contact center to the field, and all the way to finance.

Hand holding a tablet with a cloud-computing graphic above it, showing connected devices and data icons.

Salesforce Service Cloud Transformation

Connect every channel and
crush response times.

Digital silhouette of a human head made of glowing circuit lines and binary code on a dark background.

Agentforce
& AI

Automate the busywork,
amplify the humans.

Two utility workers in safety gear performing maintenance on overhead power lines from a bucket truck.

Field Service
Optimization

Because even superheroes
need a dispatch plan.

Close-up of hands typing on a laptop, representing digital work, productivity, and modern business workflows.

Certinia PSA
& CS Cloud

Turn service outcomes
into revenue wins.

The Human + AI Advantage,
Powered by Agentforce

Because service gets smarter when humans and AI in sync, and Agentforce Service makes that partnership stronger than ever.

Exceptional service isn’t human or AI. It’s both, working in sync.

  • Humans bring context, intuition, and connection.
  • Agentforce brings speed, intelligence, and consistency.
  • Diabsolut brings the strategy to make it all work beautifully.

Turning human expertise and AI intelligence into measurable ROI.

We Know Our Stuff
(and Have the Badges to Prove It)

Our team’s not just skilled—they’re certified, seasoned, and ready to deliver results that matter.

Salesforce Partner Summit badge.
Salesforce Partner since 2008 badge.
CSAT logo
Certinia Partner image.
Certinia Partner of the Year badge.

Summit Partner, certified experts, five-star AppExchange love, and more acronyms than we know what to do with.

Five stars. Real customers.

We Know Our Stuff
(and Have the Badges to Prove It)

Our team’s not just skilled—they’re certified, seasoned, and ready to deliver results that matter.

Salesforce Partner Summit badge.
Salesforce Partner since 2008 badge.
Certinia Partner image.
Certinia Partner of the Year badge.
CSAT logo

Summit Partner, certified experts, five-star AppExchange love, and more acronyms than we know what to do with.

5 stars in a row representing our 5 star CSAT rating.

Five stars. Real customers.

Customer Success Stories

Because nothing feels better than things finally working together.

Our favorite metric? The sigh of relief when something finally works the way it should.

See how we’ve helped:

  • Cogeco Connexion — Modernized scheduling, dispatch, and field operations using Salesforce Field Service, increasing first-time fix rates and technician efficiency.
  • Major Canadian Utility Provider — Replaced legacy systems with Salesforce Field Service and Service Cloud to streamline dispatching, enable mobility, and boost technician productivity.
  • George Brown College — Unified student and staff service operations with Salesforce Service Cloud, improving support visibility and response times campus-wide.
  • Healthcare IT Leaders — Transformed professional services with Certinia PSA for improved efficiency, optimize resource utilization and project financials.

Customer Success Stories

Because nothing feels better than things finally working together.

Our favorite metric? The sigh of relief when something finally works the way it should.

See how we’ve helped:

  • Cogeco Connexion — Modernized scheduling, dispatch, and field operations using Salesforce Field Service, increasing first-time fix rates and technician efficiency.
  • Major Canadian Utility Provider — Replaced legacy systems with Salesforce Field Service and Service Cloud to streamline dispatching, enable mobility, and boost technician productivity.
  • George Brown College — Unified student and staff service operations with Salesforce Service Cloud, improving support visibility and response times campus-wide.
  • Healthcare IT Leaders — Transformed professional services with Certinia PSA for improved efficiency, optimize resource utilization and project financials.

Industries We Serve

If it moves, breaks, or needs fixing, we’ve probably optimized it.

Thick orange line.

From high tech to utilities and healthcare to manufacturing and professional services, our Salesforce and Certinia experts know your world and how to make it run smarter.

blue quotations in a blue outline circle

“We talked to other companies that would have done a great job, but they didn’t just meld with us the same way that the Diabsolut people did.”

Enterprise U.S. natural gas utility

ClickSoftware FSE Migration to SFS

blue quotations in a blue outline circle

“We stayed on budget and on schedule—something I rarely see with mid to large projects. In fact, we even over-delivered.”

Global safety company

Agentforce AI Agent solution implementation

We measure success by the outcomes our clients brag about.

blue quotations in a blue outline circle

“Working with Diabsolut was the single best decision we’ve made to increase efficiency in 10 years!”

Specialized manufacturer

Decade-long partnership driving revenue operations efficiency

blue quotations in a blue outline circle

“We talked to other companies that would have done a great job, but they didn’t just meld with us the same way that the Diabsolut people did.”

Enterprise U.S. natural gas utility

ClickSoftware FSE Migration to SFS

blue quotations in a blue outline circle

“We stayed on budget and on schedule—something I rarely see with mid to large projects. In fact, we even over-delivered.”

Global safety company

Agentforce AI Agent solution implementation

blue quotations in a blue outline circle

“Working with Diabsolut was the single best decision we’ve made to increase efficiency in 10 years!”

Specialized manufacturer

Decade-long partnership driving revenue operations efficiency

We measure success by the outcomes our clients brag about.

Ready to make your service smarter
(and your workday calmer)?

We simplify service operations so your business can grow without the growing pains.