Instant access to insights for partners: Replaced hours-long reporting on a legacy system with real-time, self-serve reporting—dramatically improving partner efficiency and decision-making.
A modern, scalable platform for community impact: Transitioned the CSS program from a rigid legacy database to Salesforce, creating a faster, more flexible foundation that can scale with YMCA GTA’s growing partner network.
Improved partner and staff experience: Streamlined data access, reporting, and learning management to better support agencies.
Mehreen Nayani
Program Manager, Client Support Services
YMCA Greater Toronto
The Diabsolut team has been extremely responsive and collaborative throughout the process. They kept us on track, addressed issues quickly, and made what could have been a very difficult transition much smoother.
YMCA Greater Toronto’s CSS relied on a legacy database that was slow, costly, and difficult to customize. As programs and partner agencies grew, the system limited reporting, flexibility, and the ability to scale.
Partnering with Diabsolut, YMCA GTA transitioned its Client Support Services program to Salesforce using the Nonprofit Success Pack, Experience Cloud, and integrated tools like Jotform and Salesforce LMS. The solution delivered a faster, more flexible platform while supporting change management and partner adoption.
A step toward a more connected organization: Updating the CSS program on Salesforce supported YMCA GT’s broader goal of bringing programs and departments onto a shared platform—making it easier to work together, share insights, and scale impact in support of their mission to strengthen communities and improve the lives of individuals and families across the Greater Toronto Area.
Early results from Phase 1:
