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Certinia

Professional Information, Software, and Services Leader

Modern PSA Transformation Delivers Smarter Operations, Stronger Governance, and Bigger Profits

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Three colleagues sit together at a table, smiling and talking during a casual meeting with papers, a laptop, and a coffee cup in front of them.

Professional Services, Software Development | Global | B2B

Key Improvements

Unified PSA and Salesforce integration enhanced project visibility and forecasting accuracy.

10% productivity gain and 1% increase in billable utilization through automation.

5% margin improvement and $900K annual benefit, achieving a 187% five-year ROI.

Standardized governance and streamlined processes reduced administrative effort.

Quotation mark

Implementing PSA has allowed us to see improvements in resource allocation, project tracking, and overall efficiency. The visibility into projects has allowed us to make data-driven decisions that have positively impacted our bottom line. Additionally, Diabsolut was a wise choice for our implementation partner and having their Solution Architect help us with making decisions based on our processes was helpful.

— Senior Program Manager

The Challenge

This Professional Information, Software, and Services leader’s legacy PSA platform limited visibility, scalability, and efficiency. Manual processes and disconnected systems increased overhead, reduced forecasting accuracy, and made it difficult to support a growing global business.

Pain Points

  • Outdated PSA system (ChangePoint) lacked support and scalability.
  • Manual processes and limited integration increased administrative overhead.
  • Poor visibility and inconsistent forecasting hindered project performance.
  • Reactive resource allocation impacted utilization and profitability.

Requirements

  • A modern, scalable PSA platform to replace ChangePoint.
  • Seamless Salesforce integration for unified project and resource management.
  • Configurable, low-code setup minimizing customization and maintenance.
  • Improved project governance, forecasting, and decision-making.
  • Automation and best practices to standardize operations and boost productivity.
  • A trusted implementation partner with PSA expertise, strong support, and proven results.

The Solution

Diabsolut implemented a suite of Certinia solutions—including Professional Services Automation (PSA), Revenue  Forecasting, Services Analytics, and Services CPQ—integrated with Salesforce Government Cloud and Workday to create a secure, compliant, and scalable

Partnering with Diabsolut, a Certinia-recommended expert, they implemented Certinia Professional Services Cloud (PSA) a fully integrated solution on the Salesforce platform. Diabsolut leveraged out-of-the-box functionality and best practices to streamline workflows, provide user training, and ensure rapid, disruption-free adoption.

Products Implemented and Integrated

Certinia icon for Services Automation (PSA).
SAP logo

The Results

The modern PSA solution delivered measurable financial and operational impact—enhancing governance, forecasting accuracy, and overall efficiency. They now operate with stronger visibility, improved profitability, and the scalability to support continued global growth.

Utilization: 1% billable utilization lift

Project Governance: 0.5% margin improvement from better project governance

Reduced Overhead: 10% productivity gain

Improve forecasting, streamline delivery, and scale with confidence.

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