Advisory and Managed Services
Investing in a digital transformation can be costly, especially as your business grows and your technology needs constantly evolve. Diabsolut’s Advisory and Managed Services (AMS) were specifically designed to keep an organization’s end-users and end goals front and center after a digital transformation. Our services are tailored to meet your specific business needs and alleviate the need to hire additional resources to maintain your org.
Our advisory and managed services provide our customers:
- Consistent service process
- Minimal resource changes
- Ability to predict costs
- Flexibility to adjust to the unexpected
- Clear paths of escalations when challenges arise
- Continuous improvement and support
Cost Savings
Higher ROI
Flexibility
Diverse Skillset
What’s included in
our Advisory and Managed Services?
Basic Managed Services
Admin Support
- User Management
- Security, profiles
Business as Usual (BAU) Support
- Security / User Profiles
- Data Issues
- Maintain Production functionality
- Response driven by Severity – SLA’s
- Debugging errors and providing code fixes.
- Support product related escalations
Root Cause Analysis (Severity 1)
- For escalated and recurring issues – comprehensive Root Cause Analysis with recommendations for long term fixes
Advanced Managed Services
Continuous Improvement & Support
- Planned Release Support
- Configuration and Development
- Reports and Analytics
Change Identification
- In-depth analysis of tickets to identify if an issue is a change OR
- Suggest changes based on issue trends
Root Cause Analysis (Severity 2,3,4)
- For escalated and recurring issues – comprehensive Root Cause Analysis with recommendations for long-term fixes
Consultative Support
- Trend/pattern spotting to work towards permanent fixes or proactive actions
Advisory Services
- Solution Architecture Advisory & Design
- Product Release Reviews
- Integration Advisory
- Business Strategy
- Product Roadmap
- Operations & Process
Our flexible approach, established methodology, and delivery process offer transparent operational visibility and improved ROI. We also provide extended support for critical issues and ongoing improvement initiatives.
Managed Services Team
- Client lead
- Developer
- Consultant
- Support consultant
Diabsolut’s Consultants and Advisors
- Executive strategy
- Integration
- Process & operations
- Change SME
- Industry SME
- Analytics/BI expert
The
Diabsolut Difference
Our Advisory & Managed Services Team advocates on your behalf and offers the following:
- Value realization out and desired business outcome of implemented solutions;
- Develop a long-term implementation vision and roadmap;
- Help prioritize feature roadmap;
- Identify additional services for future growth.
Whatever stage you introduce Diabsolut to your business transformation journey, our industry experience allows us to rapidly align with your team and quickly deliver a positive impact on your bottom line.