RESOURCES
Everything you need to know for your evolution into agentic
Guides, demos, customer go-lives, and the options you can start from.
Understanding the basics of agentic
Guide
This guide breaks down the “agentic enterprise” with one simple analogy, so the difference between AI chatbots and real agentic AI finally clicks.
Blog
Pick a Salesforce solution above your maturity level and you overspend. Pick below it and you underbuild. Maturity models show you where you sit and what to build next.
Webinar
Diabsolut and Salesforce on the architecture behind agents that ship in a day and stay governed once they do. Includes a live MuleSoft Agent Fabric demo.
Webinar
Agents that work in week one can drift by month three. Governance, monitoring, and consumption controls to keep Agentforce trustworthy and affordable as usage grows.
Agents running in real systems
Demo
A day in Slack for a Diabsolut delivery consultant: client brief from SharePoint, sprint status in Azure DevOps, then a week of discovery transcripts turned into requirements in minutes.
Demo
Find out what AI costs before the invoice arrives. Follow one Slack prompt down to per-user, per-model token cost before anyone caps access.
Demo
A service account in your change history tells you something happened and nothing else. How federated identity carries the person’s permissions through every hop an agent takes.
Demo
Claude, Copilot, Agentforce… they all ship their own guardrails. Governing at the orchestration layer means the next one inherits policy on day one.
Demo
An agent updates a live Azure DevOps work item from Slack. We pull the field-level record of that change, isolate it, and reverse it.
Success seen in live customers
Case study
We asked ourselves a simple question: how do we use AI to deliver faster and better for our clients? We started with a single domain, Delivery, and it is now live in production and feeding the data and patterns that make every other function simpler to build.
Customer story
A support team buried in routine email. Ninety days of shadow-mode tuning took AI response quality from under 10% to 82.5%, measured by whether a rep would send the reply unchanged.
Customer story
Technicians were losing up to an hour to pre-job research before they felt ready to start. Three agents in the Field Service mobile app collapsed that to seconds.
Blog series
Diabsolut built one Architect Agent to cut solution design time by 70%. What followed was five intelligence domains and 20+ agents nobody had planned for.
Pick your first move
Pilot offer
One high-impact use case, pre-built in days and deployed in four to six weeks. If it doesn’t deliver clear business value, you don’t pay.
Online self-assessment
Level 3 is where AI starts working. This 15-minute diagnostic tells you which of your ten core service domains are there and which aren’t.
Online self-assessment
Deals closed without delivery context. Staffing that runs on tribal knowledge. Billing that lags the work. Ten minutes to see where your lead-to-cash operation leaks margin.
Free health check offer
Find out whether your Salesforce data can carry Agentforce before you build on it. You get a full org scan, a readiness scorecard, and a prioritized fix-it plan.
Free health check offer
Your PSA data drives forecasting, utilization, and project financials. Two weeks to learn whether it can carry Certinia and Salesforce AI, and what to fix before it does.
Free health check offer
A deep dive into the Field Service features you own and aren’t using, the config gaps behind them, and a roadmap built with your stakeholders in the room.
Who you'd be working with
Company overview
With over 20 years as a service solution consultant and more than 300 successful cross-cloud implementations, we bring industry expertise built across hundreds of projects.
Video
Diabsolut CEO Stephen Timms explains why we start every engagement by defining the outcomes that matter before we design a single capability or process.
Blog
Four Delivery Intelligence AI agents are in production. Uriah Hakala on what changes when an agent works inside the requirements gap instead of the admin around it.
Service overview
Agents drift once real users start hitting them. AgentGuard is the managed operations layer that tunes, monitors, and governs Agentforce after go-live, so quality holds.
Read enough?
The exploration call is a working session. We look at your operation and find where one agent would actually pay off.