From Projects to Partnerships: Diabsolut’s Journey to Customer Success Excellence

Join Diabsolut as we reveal how shifting from project delivery to a customer success–led model transformed our business. Learn why we adopted Certinia CS Cloud, restructured leadership, and embraced a lifecycle-focused mindset to drive long-term client value.

Learn how centralizing customer data enabled proactive relationship management, success planning, and risk mitigation. Get practical insights on boosting retention, aligning teams, and building stronger client partnerships. If you’re looking to turn services into sustained growth, this session is for you.