Custom Solutions
Key Improvements
Solution continues to grow in functionality and scalability.
Improvements in business visibility and management of financial data in PSA.
Reduction in manual effort for weekly and monthly billing processes.
Reduction of 98% of integration errors.
Trusted advisor with big picture vision to influence best practice decisions.
Effective program management and resource leveling across account projects.
The relationship between Diabsolut and this Global Safety Company has been strengthened through the successful completion of multiple projects. Diabsolut’s trusted advisor role enabled them to help prioritize key roadmap initiatives and drive ongoing improvementdiscussions, ultimately leading to more successes. This collaboration is now evolving into a Revenue Recognition (Rev Rec) project, further solidifying their partnership and expanding the impact on their business growth.
The Challenge
A global safety science company that specializes in transforming safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. They deliver testing, inspection, certification services, software products, and advisory offerings that support their customers’ product innovation and business growth. Their continued evolution and growth, including developing new services and mergers and acquisitions, creates an environment of changing business requirements.
Their experience using an automated professional services solution on the Salesforce platform has enhanced the outstanding customer experience they are known to provide, but needed an implementation partner who could supply industry and professional services automation (PSA) solution expertise to continue their business and system journey.
Pain Points
- Shorten timeline for onboarding new M&A businesses
- Disparate systems and data
- Multiple department variances in process and system requirements that lead to challenges in standardization
- Existing solution was unable to meet growing needs
- Complex integration requirements to support end-to-end data consistency
Requirements
- Improved visibility and automation of reporting, revenue recognition, and resourcing processes
- Collaborative project effort, with advisory and support, for solution design, implementation and deployment
- Simplifying and gap-filling for data and integrations
- Streamlining and standardizing processes in PSA through continuous system enhancements
- Enable self-sufficiency and general ease of use for their admin team.
The Solution
With an established Professional Services solution already in place, this global safety company utilized Diabsolut’s Certinia PSA expertise to help grow their user base and adoption, utilize strategic system enhancements to improve business processes, and provide data consistency and visibility throughout the organization.
Products Implemented
Additional Integrations
The Results
By leveraging Diabsolut’s deep expertise in Certinia products and best practices, this global safety company has strengthened its ability to continuously improve and overcome complex business challenges. While ensuring smooth day-to-day operations of Certinia PSA, Diabsolut has also delivered more than a dozen enhancement and M&A onboarding projects—driving efficiency and supporting the organization’s long-term growth strategy.
Key Results
- Expanded functionality and scalability with steady user adoption
- Improved data validation and stronger system integrations
- Enhanced visibility into financial data for better decision-making
- Streamlined daily processes with higher data quality
- Drastically reduced manual effort in billing cycles
- Auto-generated billing data for 1,000 projects per month
- Automatically released 800 billing events monthly
- Achieved a 98% reduction in integration errors
- Built a scalable foundation for sustained success