From Onboarding to Advocacy: How CSM Drives the Entire Customer Journey

A Fireside Chat with Diabsolut and Certinia
Customer Success Managers

What turns a good Customer Success Manager into a game-changer?

In this dynamic Fireside Chat, experts from Certinia and Diabsolut dive deep into the evolving role of the CSM — and why it’s more than just customer support.

Whether you’re navigating complex implementations or driving long-term value, this session is packed with insights you can put into action:

- The CSM as a strategic partner, not just a problem-solver
- How to guide customers through change with confidence
- Building trust that lasts — from kickoff to renewal
- Real stories, real strategies — from leaders who live and breathe Customer Success.

Catch the full webinar on-demand

Essam Nessim

Former Manager of Solutions Consulting

John Haren

Customer Success Manager, Diabsolut

Melanie Stirling

Customer Success Manager, Certinia