High Tech, Software,
and IT
With a single platform solution designed for agility, efficiency, growth, and innovation.
The high tech, software, and IT industries are intensely competitive, which drives the demand for process improvement from design and production to sales, services, and support. What you can deliver via products and services, how quickly you can deliver them, and the experience you offer customers can make or break your business.
Diabsolut’s user-friendly and experience-based solutions optimize how your organization manages business, operational, and customer needs. We connect data, consolidate systems, and supply right-fit tools to meet your challenges and goals in the best way possible for your industry and individual organization.
Connected solutions
for continuous improvement
Use cases for high tech, software and IT organizations transitioning to a more efficient way of addressing their challenges.
We understand the need for solutions that are designed to address common pain points for the high tech (i.e., high technology, advanced technology, advanced tech), software, and IT industries — such as configuration for enterprise-wide speed and agility; automation and user-friendly tools for adherence to complex security and compliance measures; and asset and part management that provides integrated pre-failure alerts and allows for aggressive response SLAs.
Bundling of Products and Services
Installation – Same Day
Installation – Multi-Day
Asset/Product/Equipment Management
- Maintenance and Operations
- Emergency Maintenance
- Preventative Maintenance
- Repair/Troubleshooting
Parts Tracking
Complex Configurations and Sales
- CPQ (Configure Price Quote)
- Pricebooks
- Quotes
- Contract/Warranty Management
By configuring out-of-the-box solution components, using integrations and complimentary technology or solutions, we provide right-fit functionality that is both user-friendly and adapted to add value to your organization in a cost-effective way.
360 Real-Time Visibility
Collect and connect data from operations to customer interactions and provide the right information to the right people in the right ways in real-time — across your entire organization.
Find out how the Salesforce CRM aligns your business and customers’ needs from our blog.
Asset and Inventory Management
Bring asset and inventory management on-platform, so that things like part tracking, repairs, preventative maintenance, SLAs, life-cycle tracking, and operations can be incorporated into your business in a more efficient and cost-effective way.
Read more about the benefits of integrating asset and inventory management into your solution.
Customer Experience
Our solutions elevate your customers’ experience to improve your organization’s operations and help it achieve sustainable growth; turning data into positive interactions, customer retention, and brand advocacy.
Aligning your organizational and customer needs helps take the guess work out of improving the customer experience.
Innovation
Connect your customer needs and local knowledge with your business, operations, and for-profit activities — to gain a better overall picture of gaps, opportunities, and ways to achieve growth.
We use FinancialForce Service and ERP Analytics to help organizations simplify data analysis and reporting for innovation, forecasting, and planning.
Process and Workflow Optimization
Streamline and automate processes and workflows based on pre-defined rules and best practices. Eliminate manual input, gain efficiency, simplify complex tasks, and ensure priority work isn’t missed in the office or the field.
Learn how our solution for TD Synnex optimized processes to take pressure off their maintenance and repair team, allowing them to concentrate on customer care.
Revenue Management
Adding revenue management functionality to your solution helps optimize lead-to-cash, add visibility and oversight, streamline CPQ processes, simplify subscriptions and renewals, and identify opportunities to lower costs and increase returns.
Billing related revenue leakage is common, but integrating revenue management into your solution can help.
Security and Compliance
We add user-friendly tools and reminders, and configure workflows to automate security and regulatory compliance tasks, tracking, and reports — making them easy to follow and manage.
Apps and technology are a great way to improve ROI while simplifying security and compliance in the field.
SLA Management
The customer-centric tools and functionality you need to manage everything associated with SLAs and offer your customers a higher level of service — from streamlined sales and contract management to mobile and user-friendly field service.
Learn about how resolving order variability challenges can help optimize service and SLA management.
User-Friendly Single Platform
One platform to manage every system or application your organization needs, including utilities-specific systems — with optimization to maximize user adoption, minimize user frustration, eliminate swivel chair, and ensure your solution provides the right tools and information for every task.
The ‘single platform model’ section of our lead-to-cash blog offers an overview of Salesforce integration and system consolidation.
