{"id":25711,"date":"2025-08-28T05:54:07","date_gmt":"2025-08-28T09:54:07","guid":{"rendered":"https:\/\/diabsolut.com\/?p=25711"},"modified":"2025-08-28T06:04:26","modified_gmt":"2025-08-28T10:04:26","slug":"ai-professional-services-outcomes","status":"publish","type":"post","link":"https:\/\/diabsolut.com\/fr\/ai-professional-services-outcomes\/","title":{"rendered":"Des mots \u00e0 la mode \u00e0 la valeur commerciale : utiliser l&rsquo;IA pour am\u00e9liorer les r\u00e9sultats des services"},"content":{"rendered":"<h1><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW86086320 BCX0\"><span class=\"NormalTextRun SCXW86086320 BCX0\" data-ccp-parastyle=\"heading 1\">Des mots \u00e0 la mode \u00e0 la valeur commerciale : utiliser l&rsquo;IA pour am\u00e9liorer les r\u00e9sultats des services<\/span><\/span><span class=\"EOP SCXW86086320 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:240,&quot;335559739&quot;:0}\">\u00a0<\/span><\/h1>\n<h6><strong>Auteur: Michael Smith<\/strong><\/h6>\n<p style=\"text-align: left;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-25677 alignright\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-450x300.jpg\" alt=\"professional services team using AI tools for optimized service delivery\" width=\"371\" height=\"247\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-450x300.jpg 450w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-300x200.jpg 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-1024x683.jpg 1024w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-768x512.jpg 768w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-550x367.jpg 550w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-175x117.jpg 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-140x93.jpg 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-600x400.jpg 600w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-500x333.jpg 500w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-225x150.jpg 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-200x133.jpg 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-170x113.jpg 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-1000x667.jpg 1000w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-263x175.jpg 263w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-60x40.jpg 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-90x60.jpg 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-150x100.jpg 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-130x87.jpg 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-75x50.jpg 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-1400x933.jpg 1400w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-1200x800.jpg 1200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-110x73.jpg 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-50x33.jpg 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-40x27.jpg 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-350x233.jpg 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes-185x123.jpg 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/Diab-Image-Blog-ISW-AItoOutcomes.jpg 1500w\" sizes=\"auto, (max-width: 371px) 100vw, 371px\" \/><\/strong><\/p>\n<p><strong>82 % des entreprises de services professionnels pensent que l&rsquo;IA transformera leur mod\u00e8le de services, mais moins de 20 % ont pris des mesures concr\u00e8tes pour entamer cette transition. La technologie est pr\u00eate, mais de nombreuses organisations en sont encore au stade initial.\u00a0<\/strong><\/p>\n<p><span data-contrast=\"auto\">Pour les dirigeants d&rsquo;aujourd&rsquo;hui, la question n&rsquo;est pas de savoir s&rsquo;il faut adopter l&rsquo;IA, mais comment transformer les mots cl\u00e9s de l&rsquo;IA en r\u00e9sultats op\u00e9rationnels concrets et mesurables. Dans le cadre de l&rsquo;International Services Week 2025, cet article explore comment les entreprises de services avant-gardistes connectent les individus, optimisent le travail et produisent des r\u00e9sultats concrets gr\u00e2ce \u00e0 l&rsquo;IA, et comment amorcer la transformation. En inaugurant l&rsquo;ISW en mettant l&rsquo;accent sur l&rsquo;IA, nous soulignons son r\u00f4le de principal moteur de changement dans les services professionnels actuels, donnant le ton \u00e0 une semaine d&rsquo;innovation et d&rsquo;informations exploitables.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h4><strong><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW96359582 BCX0\"><span class=\"NormalTextRun SCXW96359582 BCX0\" data-ccp-parastyle=\"heading 4\">Le <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW96359582 BCX0\" data-ccp-parastyle=\"heading 4\">foss\u00e9<\/span><span class=\"NormalTextRun SCXW96359582 BCX0\" data-ccp-parastyle=\"heading 4\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW96359582 BCX0\" data-ccp-parastyle=\"heading 4\">l&rsquo;IA<\/span><span class=\"NormalTextRun SCXW96359582 BCX0\" data-ccp-parastyle=\"heading 4\"> dans les services <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW96359582 BCX0\" data-ccp-parastyle=\"heading 4\">professionnels<\/span><\/span><span class=\"EOP SCXW96359582 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:40,&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/h4>\n<p><span data-contrast=\"auto\">L&rsquo;IA domine les discussions au sein des conseils d&rsquo;administration, mais au niveau de la mise en \u0153uvre, elle semble souvent \u00eatre un concept lointain. Ce d\u00e9calage retarde les progr\u00e8s et alimente l&rsquo;incertitude. Les dirigeants citent r\u00e9guli\u00e8rement un retour sur investissement flou, une int\u00e9gration complexe et une r\u00e9sistance culturelle comme principaux obstacles \u00e0 l&rsquo;adoption de l&rsquo;IA.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Cependant, les entreprises qui agissent t\u00f4t en r\u00e9coltent d\u00e9j\u00e0 les fruits, notamment :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Anticipation op\u00e9rationnelle : <\/span><\/b><span data-contrast=\"auto\">identification des risques avant qu&rsquo;ils ne s&rsquo;aggravent.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Pr\u00e9cision des ressources : <\/span><\/b><span data-contrast=\"auto\">ad\u00e9quation instantan\u00e9e des bons talents aux bons postes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">D\u00e9cisions \u00e9clair\u00e9es : <\/span><\/b><span data-contrast=\"auto\">utilisation de l&rsquo;analyse pr\u00e9dictive pour am\u00e9liorer l&rsquo;engagement client.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Combler cet \u00e9cart commence par des impl\u00e9mentations modestes et cibl\u00e9es qui d\u00e9montrent rapidement la valeur cibl\u00e9e et renforcent la confiance en une adoption plus large. Tout comme le passage au cloud computing a red\u00e9fini les op\u00e9rations au cours de la derni\u00e8re d\u00e9cennie, l&rsquo;IA est aujourd&rsquo;hui le moteur d&rsquo;une nouvelle \u00e9volution : alliant automatisation, analyse et agilit\u00e9 dans un mod\u00e8le de prestation de services moderne.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h4><strong><span data-contrast=\"none\" xml:lang=\"FR-FR\" lang=\"FR-FR\" class=\"TextRun SCXW187522056 BCX0\"><span class=\"NormalTextRun SCXW187522056 BCX0\" data-ccp-parastyle=\"heading 4\">Humain + IA : l&rsquo;\u00e9quipe des services modernes<\/span><\/span><span class=\"EOP SCXW187522056 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:40,&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/h4>\n<p><span data-contrast=\"auto\">L&rsquo;IA ne remplace pas les individus, elle les enrichit. Les meilleures entreprises de services professionnels cr\u00e9ent des \u00e9quipes o\u00f9 l&rsquo;IA et l&rsquo;intelligence humaine se combinent et collaborent harmonieusement :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Alignement des ventes et des services :<\/span><\/b><span data-contrast=\"auto\"> les pr\u00e9visions bas\u00e9es sur l&rsquo;IA garantissent que les livraisons correspondent aux promesses de vente.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Planification plus intelligente des ressources :<\/span><\/b><span data-contrast=\"auto\"> une planification intelligente am\u00e9liore l&rsquo;utilisation et r\u00e9duit le temps de travail en adaptant les comp\u00e9tences, la disponibilit\u00e9 et les besoins des projets.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Ex\u00e9cution rationalis\u00e9e des projets :<\/span><\/b><span data-contrast=\"auto\"> le routage automatis\u00e9 des t\u00e2ches et le suivi en temps r\u00e9el r\u00e9duisent les frais administratifs et les retards.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Lorsque l&rsquo;IA g\u00e8re l&rsquo;orchestration, les \u00e9quipes consacrent moins de temps \u00e0 la gestion des processus et plus de temps \u00e0 la cr\u00e9ation de valeur. Ce mod\u00e8le hybride de synergie homme-IA, qui allie jugement humain et intelligence artificielle, cr\u00e9e des capacit\u00e9s de livraison \u00e0 la fois r\u00e9silientes et r\u00e9actives, s&rsquo;adaptant rapidement \u00e0 l&rsquo;\u00e9volution des besoins des clients et du march\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h5><span><span data-contrast=\"none\" xml:lang=\"FR-FR\" lang=\"FR-FR\" class=\"TextRun SCXW26400096 BCX0\"><span class=\"NormalTextRun SCXW26400096 BCX0\" data-ccp-parastyle=\"heading 5\">L&rsquo;IA pratique en action : cas d&rsquo;utilisation concrets<\/span><\/span><span class=\"EOP SCXW26400096 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:40,&quot;335559739&quot;:0}\">\u00a0<\/span><\/span><\/h5>\n<p><span data-contrast=\"auto\">Les entreprises leaders d\u00e9passent la th\u00e9orie et utilisent l&rsquo;IA pour obtenir des r\u00e9sultats tangibles. Ces d\u00e9ploiements actifs font d\u00e9j\u00e0 une diff\u00e9rence mesurable :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Agent de dotation : <\/span><\/b><span data-contrast=\"auto\">Affecte les bonnes personnes aux bons projets selon des crit\u00e8res pr\u00e9cis.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Optimisation des plannings :<\/span><\/b><span data-contrast=\"auto\"> Pr\u00e9vient les retards et ajuste activement les plans de livraison gr\u00e2ce \u00e0 des fonctionnalit\u00e9s de reprogrammation intelligente.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Optimisation des marges :<\/span><\/b><span data-contrast=\"auto\"> Am\u00e9liore les marges b\u00e9n\u00e9ficiaires tout en d\u00e9couvrant de nouvelles opportunit\u00e9s de ventes incitatives et crois\u00e9es gr\u00e2ce \u00e0 la d\u00e9tection des opportunit\u00e9s.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Il ne s&rsquo;agit pas de concepts d&rsquo;avenir, mais de diff\u00e9renciateurs concurrentiels actifs. Ces capacit\u00e9s permettent aux entreprises de passer de la r\u00e9action aux d\u00e9fis \u00e0 l&rsquo;anticipation des opportunit\u00e9s, renfor\u00e7ant ainsi la confiance des clients et renfor\u00e7ant leur avantage concurrentiel.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h4><strong><span data-contrast=\"none\" xml:lang=\"FR-FR\" lang=\"FR-FR\" class=\"TextRun SCXW102185725 BCX0\"><span class=\"NormalTextRun SCXW102185725 BCX0\" data-ccp-parastyle=\"heading 4\">Premiers pas : transformer les mots \u00e0 la mode en r\u00e9sultats<\/span><\/span><span class=\"EOP SCXW102185725 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:40,&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/h4>\n<p><span data-contrast=\"auto\">Si votre parcours avec l&rsquo;IA n&rsquo;est pas encore lanc\u00e9, le meilleur point de d\u00e9part est un cas d&rsquo;utilisation \u00e0 fort impact et \u00e0 faible risque. Privil\u00e9giez les workflows :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Volume \u00e9lev\u00e9<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">R\u00e9p\u00e9titif<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Riche en donn\u00e9es<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">L&rsquo;automatisation de l&rsquo;allocation des ressources ou des pr\u00e9visions peut g\u00e9n\u00e9rer un retour sur investissement imm\u00e9diat, sans refonte compl\u00e8te du syst\u00e8me. Un cas d&rsquo;utilisation r\u00e9ussi cr\u00e9e une dynamique d&rsquo;adoption plus large.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Une autre approche efficace consiste \u00e0 constituer une \u00e9quipe pilote pluridisciplinaire. Laissez-les exp\u00e9rimenter l&rsquo;IA dans un environnement d\u00e9di\u00e9. Ces experts internes contribueront \u00e0 d\u00e9montrer la valeur ajout\u00e9e et \u00e0 acc\u00e9l\u00e9rer le changement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Si vous utilisez d\u00e9j\u00e0 Certinia, demandez une d\u00e9monstration de <\/span><a href=\"https:\/\/certinia.com\/certinia-ai\/\"><span data-contrast=\"none\">leurs fonctionnalit\u00e9s d&rsquo;IA<\/span><\/a><span data-contrast=\"auto\"> pour d\u00e9couvrir les nouvelles fonctionnalit\u00e9s que vous pouvez activer d\u00e8s aujourd&rsquo;hui.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/diabsolut.com\/?page_id=30454&#038;lang=fr\" target=\"_blank\" rel=\"noopener\">Nous proposons des d\u00e9monstrations<\/a> pour vous aider \u00e0 identifier les fonctionnalit\u00e9s qui apporteront le plus de valeur \u00e0 votre \u00e9quipe.<\/p>\n<p><span data-contrast=\"auto\">Si vous n&rsquo;utilisez pas encore Certinia, il est temps de poser les bases. Un PSA nativement int\u00e9gr\u00e9 \u00e0 la plateforme Salesforce acc\u00e9l\u00e8re l&rsquo;adoption de l&rsquo;IA en exploitant <\/span><a href=\"https:\/\/diabsolut.com\/agentforce-ai-agents\/?lang=fr\"><span data-contrast=\"none\">les fonctionnalit\u00e9s d&rsquo;IA de Certinia et de Salesforce<\/span><\/a><span data-contrast=\"auto\">, vous assurant ainsi d&rsquo;\u00eatre pr\u00eat pour la suite.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h4><strong><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW97562028 BCX0\"><span class=\"NormalTextRun SCXW97562028 BCX0\" data-ccp-parastyle=\"heading 4\">Jeter les bases de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW97562028 BCX0\" data-ccp-parastyle=\"heading 4\">ce<\/span><span class=\"NormalTextRun SCXW97562028 BCX0\" data-ccp-parastyle=\"heading 4\"> qui <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW97562028 BCX0\" data-ccp-parastyle=\"heading 4\">va<\/span><span class=\"NormalTextRun SCXW97562028 BCX0\" data-ccp-parastyle=\"heading 4\"> <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW97562028 BCX0\" data-ccp-parastyle=\"heading 4\">suivre<\/span><\/span><span class=\"EOP SCXW97562028 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:40,&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/h4>\n<p><span data-contrast=\"auto\">L&rsquo;IA transforme les services professionnels en connectant les personnes, en optimisant les flux de travail et en g\u00e9n\u00e9rant de meilleurs r\u00e9sultats. Les organisations qui agissent aujourd&rsquo;hui ouvrent la voie (et la voie \u00e0 suivre) \u00e0 l&rsquo;avenir de la prestation de services. \u00c0 mesure que les syst\u00e8mes autonomes \u00e9voluent pour g\u00e9rer des processus complets, la n\u00e9cessit\u00e9 d&rsquo;une base solide en IA devient plus cruciale que jamais.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Chez Diabsolut, nous ne nous contentons pas de mettre en \u0153uvre l&rsquo;IA ; nous l&rsquo;utilisons nous-m\u00eames. En tant que client et <\/span><a href=\"https:\/\/diabsolut.com\/certinia-ps-cloud-2\/?lang=fr\"><span data-contrast=\"none\">partenaire de Certinia,<\/span><\/a><span data-contrast=\"auto\"> nous avons int\u00e9gr\u00e9 l&rsquo;IA \u00e0 nos op\u00e9rations de services professionnels tr\u00e8s t\u00f4t. Cette double perspective nous permet d&rsquo;affirmer avec assurance que les outils que nous recommandons <\/span><b><span data-contrast=\"auto\">ne sont pas th\u00e9oriques, ils produisent des r\u00e9sultats concrets.<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h5><span data-contrast=\"none\" xml:lang=\"FR-FR\" lang=\"FR-FR\" class=\"TextRun SCXW134622906 BCX0\"><span class=\"NormalTextRun SCXW134622906 BCX0\">Participez \u00e0 la conversation sur l&rsquo;IA lors de notre webinaire de la Semaine internationale des services le 8 septembre<\/span><\/span><span class=\"EOP SCXW134622906 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/h5>\n<p><span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-25714\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-300x169.jpg\" alt=\"\" width=\"506\" height=\"285\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-300x169.jpg 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-1024x576.jpg 1024w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-768x432.jpg 768w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-550x309.jpg 550w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-175x98.jpg 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-140x79.jpg 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-600x338.jpg 600w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-500x281.jpg 500w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-225x127.jpg 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-450x253.jpg 450w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-200x113.jpg 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-170x96.jpg 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-1000x563.jpg 1000w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-311x175.jpg 311w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-60x34.jpg 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-90x51.jpg 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-150x84.jpg 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-130x73.jpg 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-75x42.jpg 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-1400x788.jpg 1400w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-1200x675.jpg 1200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-110x62.jpg 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-50x28.jpg 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-40x23.jpg 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-350x197.jpg 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar-185x104.jpg 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/08\/ISW-AI-Webinar.jpg 1920w\" sizes=\"auto, (max-width: 506px) 100vw, 506px\" \/><\/span><\/p>\n<p><span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW226683802 BCX0\">Rejoignez<\/span><span class=\"NormalTextRun SCXW226683802 BCX0\">&#8211;<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW226683802 BCX0\">nous :<\/span> <a href=\"https:\/\/www2.diabsolut.com\/l\/71372\/2025-08-21\/kcfzkb\" target=\"_blank\" rel=\"noopener\"><em>Smarter Service, Trusted Delivery: How Service Organizations are Harnessing AI to Reshape Delivery Excellence<\/em><\/a><\/span><\/p>\n<p><span><span data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW46507283 BCX0\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">D\u00e9couvrez<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> comment des <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">entreprises<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> leaders <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">exploitent<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">l&rsquo;IA<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> pour <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">am\u00e9liorer<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> la <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">pr\u00e9cision<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">leurs<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> livraisons, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">optimiser<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> la planification des <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">ressources<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> et <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">r\u00e9pondre<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> aux <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">attentes<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">leurs<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> clients <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">en<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> toute <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">confiance<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">D\u00e9couvrez<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> des <\/span><\/span><strong><span data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW46507283 BCX0\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">exemples<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> pratiques, des <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">pistes<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">d&rsquo;action<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> <\/span><\/span><\/strong><span data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW46507283 BCX0\"><span class=\"NormalTextRun SCXW46507283 BCX0\">et des <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">strat\u00e9gies<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> pour aider <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">votre<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> \u00e9quipe \u00e0 <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">d\u00e9marrer<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">ou<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> \u00e0 <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">acc\u00e9l\u00e9rer<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> son <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">parcours<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">vers<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\"> <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW46507283 BCX0\">l&rsquo;IA<\/span><span class=\"NormalTextRun SCXW46507283 BCX0\">.<\/span><\/span><span class=\"EOP SCXW46507283 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Des mots \u00e0 la mode \u00e0 la valeur commerciale : utiliser l&rsquo;IA pour am\u00e9liorer les r\u00e9sultats des services\u00a0 Auteur: Michael Smith 82 % des entreprises de services professionnels pensent que l&rsquo;IA transformera leur mod\u00e8le de services, mais moins de 20 % ont pris des mesures concr\u00e8tes pour entamer cette transition. La technologie est pr\u00eate, mais&#8230;<\/p>\n","protected":false},"author":60,"featured_media":25678,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2886,3150],"tags":[3025,3026,3027,3028,3029,2601,2604,3030,2779,3031],"class_list":["post-25711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-certinia-fr","category-blog-ia","tag-ai-for-consulting-firms-fr","tag-ai-in-professional-services-fr","tag-ai-use-cases-fr","tag-business-process-automation-fr","tag-certinia-ai-fr","tag-certinia-psa-fr","tag-professional-services-automation-fr","tag-resource-planning-software-fr","tag-salesforce-ai-fr","tag-service-delivery-optimization-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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