{"id":24691,"date":"2025-06-16T04:32:24","date_gmt":"2025-06-16T08:32:24","guid":{"rendered":"https:\/\/diabsolut.com\/shaping-the-future-of-sfs\/"},"modified":"2026-03-10T16:16:34","modified_gmt":"2026-03-10T20:16:34","slug":"shaping-the-future-of-sfs","status":"publish","type":"post","link":"https:\/\/diabsolut.com\/fr\/shaping-the-future-of-sfs\/","title":{"rendered":"Les commentaires des partenaires fa\u00e7onnent l&rsquo;avenir de Salesforce Field Service: aper\u00e7us de la derni\u00e8re r\u00e9union du PAB"},"content":{"rendered":"<section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1 aria-level=\"1\">Les commentaires des partenaires fa\u00e7onnent l&rsquo;avenir de Salesforce Field Service: aper\u00e7us de la derni\u00e8re r\u00e9union du PAB<\/h1>\n<h6 aria-level=\"6\"><span data-contrast=\"none\">Auteur: Naeem Khalid<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:40,&quot;335559739&quot;:0}\"><\/span><b><span data-contrast=\"auto\"><\/span><\/b><\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-24687 size-us_600_400_crop\" style=\"color: #2857f5; font-size: 16px; font-weight: bold;\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-600x400.jpg\" alt=\"Aper\u00e7u de la feuille de route de Salesforce Field Service issue de la r\u00e9union du comit\u00e9 consultatif des partenaires, mettant en \u00e9vidence les priorit\u00e9s en mati\u00e8re d'IA, d'analyse et de plateforme\" width=\"600\" height=\"400\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-600x400.jpg 600w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-300x200.jpg 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-768x512.jpg 768w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-550x367.jpg 550w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-175x117.jpg 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-140x93.jpg 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-500x334.jpg 500w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-225x150.jpg 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-450x300.jpg 450w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-200x133.jpg 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-170x113.jpg 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-262x175.jpg 262w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-60x40.jpg 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-90x60.jpg 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-150x100.jpg 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-130x87.jpg 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-75x50.jpg 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-110x73.jpg 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-50x33.jpg 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-40x27.jpg 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-350x233.jpg 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1-185x123.jpg 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/06\/Diab-Image-Featured-blog-Partner-Feedback-Is-Shaping-the-Future-of-Salesforce-Field-Service-1000x667-1.jpg 1000w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<h4><strong>Si vous souhaitez savoir o\u00f9 se dirige Salesforce Field Service (SFS), voici votre piste privil\u00e9gi\u00e9e.<\/strong><\/h4>\n<p><a href=\"https:\/\/www.salesforce.com\/fr-ca\/service\/field-service-management\/\" target=\"_blank\" rel=\"noopener\">Salesforce Field Service<\/a> (SFS) \u00e9volue rapidement. Si votre organisation s&rsquo;appuie sur les op\u00e9rations terrain, il est temps d&rsquo;y pr\u00eater une attention particuli\u00e8re. En tant que vice-pr\u00e9sident de la r\u00e9ussite client chez Diabsolut et membre de longue date du Conseil consultatif des partenaires (PAB) de Salesforce Field Service, j&rsquo;ai r\u00e9cemment eu l&rsquo;occasion d&rsquo;assister \u00e0 notre derni\u00e8re r\u00e9union en personne. Elle a r\u00e9uni des experts du service terrain du monde entier, allant des cabinets de conseil sp\u00e9cialis\u00e9s aux int\u00e9grateurs de syst\u00e8mes internationaux, pour discuter avec les responsables produits Salesforce et discuter de mani\u00e8re concr\u00e8te et spontan\u00e9e de ce qui fonctionne, de ce qui ne fonctionne pas et des prochaines \u00e9tapes.<\/p>\n<p>Voici un aper\u00e7u des perspectives de SFS et de l&rsquo;influence des retours des partenaires sur la trajectoire de la plateforme.<\/p>\n<h5 aria-level=\"4\"><b><span data-contrast=\"none\">1.<\/span><\/b> <strong>SFS est d\u00e9sormais une priorit\u00e9 strat\u00e9gique au sein de Salesforce<\/strong><\/h5>\n<p>Nous avons commenc\u00e9 la journ\u00e9e par un expos\u00e9 sur l&rsquo;\u00e9tat de l&rsquo;union de Taksina Eammano, directrice g\u00e9n\u00e9rale de Salesforce Field Service. Son message \u00e9tait clair : le <a href=\"https:\/\/diabsolut.com\/gestion-services-sur-le-terrain\/?lang=fr\" target=\"_blank\" rel=\"noopener\">service sur le terrain<\/a> est d\u00e9sormais rattach\u00e9 directement \u00e0 la direction de Salesforce. Cela peut sembler un d\u00e9tail interne, mais ce n&rsquo;est pas le cas. Cela signifie :<\/p>\n<ul>\n<li>Plus de visibilit\u00e9 pour la direction<\/li>\n<li>Plus d&rsquo;investissements<\/li>\n<li>Une innovation plus rapide<\/li>\n<\/ul>\n<p>Il est clair que le Field Service n&rsquo;est plus une fonctionnalit\u00e9, mais un pilier strat\u00e9gique.<\/p>\n<p>Salesforce adopte une approche de livraison it\u00e9rative\u00a0: aider ses clients \u00e0 mettre en \u0153uvre plus rapidement leurs solutions en les \u00e9laborant par \u00e9tapes plut\u00f4t qu&rsquo;en attendant un r\u00e9sultat final parfait. Les outils et les processus sont optimis\u00e9s pour un mod\u00e8le \u00ab\u00a0ramper, marcher, courir\u00a0\u00bb, o\u00f9 la valeur est d\u00e9livr\u00e9e rapidement et d\u00e9velopp\u00e9e au fil du temps.<\/p>\n<h5 aria-level=\"4\"><b><span data-contrast=\"none\">2. L&rsquo;innovation men\u00e9e par l&rsquo;IA avec Agentforce s&rsquo;acc\u00e9l\u00e8re rapidement<\/span><\/b><\/h5>\n<p>S&rsquo;il y a un sujet qui a suscit\u00e9 un v\u00e9ritable engouement, c&rsquo;est bien celui de l&rsquo;IA. Et plus pr\u00e9cis\u00e9ment, Agentforce.<\/p>\n<p>Je suis ce sujet de pr\u00e8s. Difficile de croire qu&rsquo;Agentforce a moins d&rsquo;un an. Le rythme de d\u00e9veloppement est effr\u00e9n\u00e9, avec de nouvelles fonctionnalit\u00e9s d\u00e9ploy\u00e9es chaque mois. Voici ce qui ressort\u00a0:<\/p>\n<ul>\n<li>Des outils de cr\u00e9ation d&rsquo;agents guid\u00e9s qui facilitent la mise en place de workflows intelligents<\/li>\n<li>Des conversations persistantes qui permettent aux clients de reprendre les interactions en toute fluidit\u00e9<\/li>\n<li>Une planification pilot\u00e9e par les agents avec transfert du contr\u00f4le des rendez-vous aux \u00e9quipes de premi\u00e8re ligne<\/li>\n<li>Une maintenance proactive des ressources qui permet aux \u00e9quipes d&rsquo;agir avant que les probl\u00e8mes ne s&rsquo;aggravent<\/li>\n<\/ul>\n<p>Encore plus prometteur\u00a0? Salesforce vient d&rsquo;introduire une tarification \u00e0 l&rsquo;action. Au lieu de 2\u00a0$ par conversation, une interaction classique en 3\u00a0\u00e9tapes pourrait d\u00e9sormais co\u00fbter seulement 0,30\u00a0$. Il s&rsquo;agit d&rsquo;une baisse significative et d&rsquo;un gain consid\u00e9rable en termes d&rsquo;\u00e9volutivit\u00e9 et de rentabilit\u00e9.<\/p>\n<h5 aria-level=\"4\"><b><span data-contrast=\"none\">3. Field Service Intelligence rencontre Tableau et Data Cloud<\/span><\/b><\/h5>\n<p>En tant que personne qui valorise les donn\u00e9es non seulement pour le reporting, mais aussi pour influencer les comportements, j&rsquo;\u00e9tais particuli\u00e8rement enthousiasm\u00e9 par les perspectives en mati\u00e8re d&rsquo;analyse.<\/p>\n<p>L&rsquo;int\u00e9gration de Tableau Next et de Field Service Intelligence permet d\u00e9sormais aux utilisateurs de\u00a0:<\/p>\n<ul>\n<li>Poser des questions en langage naturel, comme \u00ab\u00a0Quel a \u00e9t\u00e9 notre temps de r\u00e9ponse moyen au dernier trimestre\u00a0\u00bb, et obtenir des r\u00e9ponses visuelles instantan\u00e9es.<\/li>\n<li>Exploiter des tableaux de bord pr\u00e9d\u00e9finis, sp\u00e9cialement con\u00e7us pour les cas d&rsquo;utilisation des services sur le terrain.<\/li>\n<li>Effectuer des planifications de capacit\u00e9 et des analyses de simulation pour g\u00e9rer les perturbations \u00e0 court terme ou les d\u00e9ficits de comp\u00e9tences \u00e0 long terme.<\/li>\n<\/ul>\n<p>Ce ne sont pas de simples fonctionnalit\u00e9s. Ce sont des outils pratiques et concrets qui permettent aux r\u00e9partiteurs, aux responsables et aux \u00e9quipes terrain de prendre des d\u00e9cisions en temps r\u00e9el, en toute confiance.<\/p>\n<h4 aria-level=\"4\"><strong>Ce que cela signifie pour votre entreprise<\/strong><\/h4>\n<p>Ces sessions PAB ne se limitent pas \u00e0 anticiper l&rsquo;avenir. Elles visent \u00e0 corriger les dysfonctionnements actuels, \u00e0 adapter les outils \u00e0 des cas d&rsquo;usage r\u00e9els et \u00e0 optimiser la valeur de chaque impl\u00e9mentation.<\/p>\n<p>Salesforce Field Service ne se contente plus de suivre le rythme\u00a0: il avance \u00e0 toute vitesse, soutenu par une communaut\u00e9 de partenaires (comme nous) qui vivent et respirent le service sur le terrain au quotidien.<\/p>\n<p>Qu&rsquo;est-ce que tout cela signifie pour vous\u00a0?<\/p>\n<ul>\n<li>Automatisation plus intelligente gr\u00e2ce \u00e0 l&rsquo;IA Agentforce<\/li>\n<li>Mises en service plus rapides gr\u00e2ce \u00e0 des mod\u00e8les d&rsquo;impl\u00e9mentation it\u00e9ratifs<\/li>\n<li>Analyses de premi\u00e8re ligne accessibles \u00e0 tous les utilisateurs<\/li>\n<li>Transparence des co\u00fbts et flexibilit\u00e9 \u00e9volutives selon vos besoins<\/li>\n<\/ul>\n<p>Passez \u00e0 l&rsquo;\u00e9tape suivante vers des op\u00e9rations terrain plus intelligentes<\/p>\n<p>Salesforce Field Service n&rsquo;est plus un outil secondaire\u00a0: il devient rapidement un \u00e9l\u00e9ment cl\u00e9 d&rsquo;un service client exceptionnel. De l&rsquo;agilit\u00e9 op\u00e9rationnelle aux informations issues de l&rsquo;IA, le chemin \u00e0 parcourir est riche en opportunit\u00e9s.<\/p>\n<p><strong>Vous souhaitez savoir comment SFS peut soutenir vos objectifs commerciaux\u00a0? Discutons-en.<\/strong> Que vous planifiiez une nouvelle impl\u00e9mentation, optimisiez votre configuration actuelle ou essayiez simplement de comprendre ce que cette feuille de route signifie pour votre \u00e9quipe, Diabsolut est l\u00e0 pour vous aider.<\/p>\n<p><a href=\"https:\/\/diabsolut.com\/?page_id=30454&amp;lang=fr\" target=\"_blank\" rel=\"noopener\">Contactez un expert du service sur le terrain<\/a> aujourd&rsquo;hui, pour explorer votre chemin vers des op\u00e9rations de service plus intelligentes et plus rapides.<\/p>\n<p><span data-contrast=\"auto\">&#8212;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"4\"><strong>Qu&rsquo;est-ce que le PAB Salesforce Field Service et pourquoi est-ce important\u00a0?<\/strong><\/h4>\n<p>Le <a href=\"https:\/\/diabsolut.com\/sfs-partner-advisory-board\/?lang=fr\" target=\"_blank\" rel=\"noopener\">conseil consultatif des partenaires Salesforce Field Service (PAB)<\/a> constitue un v\u00e9ritable point de contact entre Salesforce et ses partenaires les plus engag\u00e9s. Il r\u00e9unit des experts, des cabinets de conseil sp\u00e9cialis\u00e9s aux int\u00e9grateurs de syst\u00e8mes mondiaux, pour collaborer directement avec les responsables produits Salesforce.<\/p>\n<p>Ces sessions sont interactives, transparentes et con\u00e7ues pour influencer la feuille de route Salesforce de mani\u00e8re significative. Chaque PAB est sp\u00e9cifique \u00e0 un produit, et dans le cas de Field Service, cela implique de s&rsquo;associer \u00e0 une communaut\u00e9 diversifi\u00e9e et exp\u00e9riment\u00e9e pour am\u00e9liorer les outils et les fonctionnalit\u00e9s dont d\u00e9pendent les \u00e9quipes terrain. C&rsquo;est \u00e9galement une formidable opportunit\u00e9 d&rsquo;\u00e9changer avec ses pairs et de partager ses exp\u00e9riences sur le terrain avec nos clients.<\/p>\n<p>Le r\u00e9sultat\u00a0? Des am\u00e9liorations concr\u00e8tes, fa\u00e7onn\u00e9es par ceux qui utilisent la plateforme au quotidien.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Les commentaires des partenaires fa\u00e7onnent l&rsquo;avenir de Salesforce Field Service: aper\u00e7us de la derni\u00e8re r\u00e9union du PAB Auteur: Naeem Khalid Si vous souhaitez savoir o\u00f9 se dirige Salesforce Field Service (SFS), voici votre piste privil\u00e9gi\u00e9e. Salesforce Field Service (SFS) \u00e9volue rapidement. Si votre organisation s&rsquo;appuie sur les op\u00e9rations terrain, il est temps d&rsquo;y pr\u00eater une...","protected":false},"author":27,"featured_media":24688,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2059,2773,2054],"tags":[2832,2905,2917,2906,2907,2914,2908,2915,2916,2909,2910,2911,2912,2913,2918],"class_list":["post-24691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles-fr","category-blog-salesforce-fr","category-blog-services-mobiles","tag-agentforce-ai-fr","tag-ai-in-service-delivery-fr","tag-analyse-service-cloud","tag-diabsolut-field-service-fr","tag-digital-field-service-strategy-fr","tag-feuille-de-route-sfs","tag-field-service-intelligence-fr","tag-ia-dans-la-prestation-de-services","tag-innovations-salesforce","tag-salesforce-field-service-fr-2","tag-salesforce-innovations-fr","tag-salesforce-pab-fr","tag-service-cloud-analytics-fr","tag-sfs-roadmap-fr","tag-strategie-de-service-numerique-sur-le-terrain"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fa\u00e7onner l&#039;avenir des services sur le terrain | Diabsolut<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez la feuille de route Salesforce Field Service et comment les partenaires fa\u00e7onnent des op\u00e9rations terrain plus intelligentes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/diabsolut.com\/fr\/shaping-the-future-of-sfs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les commentaires des partenaires fa\u00e7onnent l&#039;avenir de Salesforce Field Service: aper\u00e7us de la derni\u00e8re r\u00e9union du PAB\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez la feuille 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