{"id":24578,"date":"2025-05-09T04:36:03","date_gmt":"2025-05-09T08:36:03","guid":{"rendered":"https:\/\/diabsolut.com\/tsia-world-interact-2025\/"},"modified":"2025-05-15T07:07:38","modified_gmt":"2025-05-15T11:07:38","slug":"tsia-world-interact-2025","status":"publish","type":"post","link":"https:\/\/diabsolut.com\/fr\/tsia-world-interact-2025\/","title":{"rendered":"Diabsolut au TSIA World Interact 2025\u00a0: partage de notre exp\u00e9rience client Certinia Cloud"},"content":{"rendered":"<h1>Diabsolut au TSIA World Interact 2025\u00a0: partage de notre exp\u00e9rience client Certinia Cloud<\/h1>\n<h6><strong>Auteur: <\/strong><strong>Uriah Hakala<\/strong><\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-24568 alignright\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-450x338.jpg\" alt=\"Diabsolut presenting at TSIA World INTERACT 2025 about its journey with Certinia Customer Success Cloud.\" width=\"314\" height=\"236\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-450x338.jpg 450w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-300x225.jpg 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-1024x768.jpg 1024w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-768x576.jpg 768w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-550x413.jpg 550w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-175x131.jpg 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-140x105.jpg 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-600x450.jpg 600w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-500x375.jpg 500w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-225x169.jpg 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-200x150.jpg 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-170x128.jpg 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-1000x750.jpg 1000w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-233x175.jpg 233w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-60x45.jpg 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-90x68.jpg 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-150x113.jpg 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-130x98.jpg 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-75x56.jpg 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-1400x1050.jpg 1400w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-1200x900.jpg 1200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-110x83.jpg 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-50x38.jpg 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-40x30.jpg 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-350x263.jpg 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739-185x139.jpg 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/05\/1746108650739.jpg 2048w\" sizes=\"auto, (max-width: 314px) 100vw, 314px\" \/><\/p>\n<p>Diabsolut a eu l&rsquo;incroyable opportunit\u00e9 de participer au <a href=\"https:\/\/www.tsia.com\/conference\" target=\"_blank\" rel=\"noopener\">TSIA World INTERACT 2025<\/a>, o\u00f9 nous avons rejoint des leaders technologiques mondiaux pour explorer les innovations qui fa\u00e7onnent l&rsquo;avenir des services. Un moment fort a \u00e9t\u00e9 notre session sur le stand Certinia, o\u00f9 nous avons pr\u00e9sent\u00e9 notre parcours de transformation Customer Success Cloud, d\u00e9taillant la mise en \u0153uvre de <a href=\"https:\/\/fr.certinia.com\/customer-success-cloud\/?_gl=1*1o2sbb*_gcl_aw*R0NMLjE3NDE2NzY3NjguQ2owS0NRandtN3EtQmhEUkFSSXNBQ0Q2LWZWWjdha0tnVE1fci1tWlA4NGRZUDZBSG9ndFphcGhZMVMyd3Bod0M1Y2ZTRFlEcjRlOC16VWFBbGdiRUFMd193Y0I.*_gcl_au*MTY3NTY5NjgzLjE3NDcwMzI2ODA.*_ga*MjA1MjYwMzI2Ny4xNzI3MzYyMzU4*_ga_NZE1TE14HQ*czE3NDcwMzI2NzkkbzI4JGcxJHQxNzQ3MDMyNzE2JGoyMyRsMCRoMA..\" target=\"_blank\" rel=\"noopener\">Certinia Customer Success (CS) Cloud<\/a> pour cr\u00e9er et faire \u00e9voluer notre d\u00e9partement Customer Success.<\/p>\n<p>Au cours de cette pr\u00e9sentation, nous avons expliqu\u00e9 aux participants notre transition strat\u00e9gique vers Certinia CS Cloud, qui a marqu\u00e9 plus qu&rsquo;un simple changement technique\u00a0: c&rsquo;\u00e9tait un v\u00e9ritable changement culturel. Cette initiative a red\u00e9fini notre fa\u00e7on de g\u00e9rer l&rsquo;int\u00e9gration, de suivre la sant\u00e9 des clients et de soutenir proactivement la valeur client \u00e0 long terme. Notre transition a align\u00e9 nos op\u00e9rations autour d&rsquo;un objectif commun\u00a0: am\u00e9liorer chaque \u00e9tape du cycle de vie client.<\/p>\n<h4><strong>Impacts transformationnels de Certinia CS Cloud<\/strong><\/h4>\n<p>Nous avons soulign\u00e9 les avantages concrets que Diabsolut a obtenus depuis l&rsquo;<a href=\"https:\/\/diabsolut.com\/certinia-cs-cloud\/?lang=fr\" target=\"_blank\" rel=\"noopener\">adoption de CS Cloud<\/a>\u00a0:<\/p>\n<ul>\n<li>Une meilleure visibilit\u00e9 transversale pour les \u00e9quipes de tous les services.<\/li>\n<li>Des analyses exploitables pour suivre l&rsquo;engagement client et les scores de sant\u00e9.<\/li>\n<li>Des interactions client personnalis\u00e9es gr\u00e2ce \u00e0 des workflows intelligents.<\/li>\n<li>Une transition fluide au sein de la direction, o\u00f9 notre vice-pr\u00e9sident des services professionnels a \u00e9t\u00e9 transf\u00e9r\u00e9 vers un poste de responsable de la r\u00e9ussite client afin de mieux aligner la strat\u00e9gie interne sur les r\u00e9sultats clients.<\/li>\n<\/ul>\n<h4><strong>Principaux points \u00e0 retenir de TSIA World INTERACT 2025<\/strong><\/h4>\n<h5>1. L&rsquo;IA red\u00e9finit les services professionnels<\/h5>\n<p><a href=\"https:\/\/www.salesforce.com\/fr-ca\/artificial-intelligence\/\" target=\"_blank\" rel=\"noopener\">L&rsquo;intelligence artificielle<\/a> a \u00e9t\u00e9 un th\u00e8me dominant. De la pr\u00e9vision \u00e0 l&rsquo;optimisation des ressources et \u00e0 la r\u00e9duction des risques li\u00e9s aux projets, l&rsquo;IA est d\u00e9sormais profond\u00e9ment ancr\u00e9e dans les flux de travail des services professionnels. Les organisations int\u00e8grent des fonctionnalit\u00e9s d&rsquo;IA pour am\u00e9liorer l&rsquo;agilit\u00e9 op\u00e9rationnelle et offrir des exp\u00e9riences client proactives et bas\u00e9es sur les donn\u00e9es.<\/p>\n<h5>2. La r\u00e9ussite client, moteur de revenus<\/h5>\n<p>La r\u00e9ussite client a \u00e9volu\u00e9 bien au-del\u00e0 du support et des renouvellements. C&rsquo;est d\u00e9sormais une fonction strat\u00e9gique et g\u00e9n\u00e9ratrice de revenus. Les grandes entreprises investissent dans des plateformes d\u00e9di\u00e9es comme Certinia CS Cloud, dotant leurs \u00e9quipes de nouveaux outils, d&rsquo;indicateurs de r\u00e9ussite et d&rsquo;un leadership ex\u00e9cutif pour am\u00e9liorer la fid\u00e9lisation, acc\u00e9l\u00e9rer la rentabilisation et approfondir les relations clients.<\/p>\n<h5>3. D\u00e9cloisonner\u00a0: Int\u00e9gration des services professionnels et de la r\u00e9ussite client<\/h5>\n<p>Un autre point crucial du TSIA 2025 a \u00e9t\u00e9 le besoin croissant d&rsquo;int\u00e9grer <a href=\"https:\/\/diabsolut.com\/certinia-ps-cloud-2\/?lang=fr\" target=\"_blank\" rel=\"noopener\">les services professionnels<\/a> et la r\u00e9ussite client. Les principales organisations de services alignent ces fonctions traditionnellement distinctes pour\u00a0:<\/p>\n<p>Mettre en place des indicateurs de r\u00e9ussite unifi\u00e9s\u00a0;<br \/>\nSimplifier les transferts entre les \u00e9quipes projet et post-lancement.<br \/>\n\u00c9tablir un mod\u00e8le de cr\u00e9ation de valeur continue tout au long du cycle de vie du client.<\/p>\n<h4><strong>Plongez plus profond\u00e9ment dans l&rsquo;exp\u00e9rience Diabsolut-CS Cloud<\/strong><\/h4>\n<p>Vous souhaitez d\u00e9couvrir comment notre exp\u00e9rience peut orienter votre strat\u00e9gie de r\u00e9ussite\u00a0? Regardez le prochain webinaire de TSIA, \u00ab\u00a0R\u00e9ussite client\u00a0: du centre de co\u00fbts au moteur de revenus\u00a0\u00bb, pour d\u00e9couvrir comment nous avons mis en \u0153uvre Certinia CS Cloud pour optimiser l&rsquo;int\u00e9gration des clients, automatiser les plans de r\u00e9ussite et cr\u00e9er un mod\u00e8le d&rsquo;engagement client ax\u00e9 sur le cycle de vie.<\/p>\n<p><a href=\"https:\/\/www2.diabsolut.com\/l\/71372\/2025-04-30\/kbztfg\" target=\"_blank\" rel=\"noopener\">Inscrivez-vous \u00e0 notre prochain webinaire.<\/a><\/p>\n<h4><strong>Conclusion<\/strong><\/h4>\n<p>TSIA World INTERACT 2025 a \u00e9t\u00e9 une formidable plateforme de partage et d&rsquo;apprentissage. Nous sommes repartis de cet \u00e9v\u00e9nement motiv\u00e9s \u00e0 poursuivre notre \u00e9volution centr\u00e9e sur le client et \u00e0 consolider la dynamique de transformation que nous avons initi\u00e9e gr\u00e2ce au Customer Success Cloud de Certinia. Notre session a soulign\u00e9 l&rsquo;importance d&rsquo;unifier les fonctions de r\u00e9ussite, d&rsquo;exploiter les donn\u00e9es pour un engagement proactif et d&rsquo;int\u00e9grer l&rsquo;IA dans la prestation de services strat\u00e9giques.<\/p>\n<p>Si votre organisation souhaite red\u00e9finir la r\u00e9ussite client ou l&rsquo;int\u00e9grer plus \u00e9troitement \u00e0 ses services professionnels, <a href=\"https:\/\/diabsolut.com\/?page_id=30454&#038;lang=fr\" target=\"_blank\" rel=\"noopener\">Diabsolut peut vous aider<\/a>. D\u00e9couvrez nos <a href=\"https:\/\/diabsolut.com\/succes-client\/?lang=fr\" target=\"_blank\" rel=\"noopener\">services de succ\u00e8s client<\/a> sur mesure ou nos <a href=\"https:\/\/diabsolut.com\/services-consultatifs-geres\/?lang=fr\" target=\"_blank\" rel=\"noopener\">services consultatifs et services g\u00e9r\u00e9s<\/a> pour d\u00e9couvrir comment nous accompagnons des exp\u00e9riences client \u00e9volutives et \u00e0 valeur ajout\u00e9e dans tous les secteurs.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Diabsolut au TSIA World Interact 2025\u00a0: partage de notre exp\u00e9rience client Certinia Cloud Auteur: Uriah Hakala Diabsolut a eu l&rsquo;incroyable opportunit\u00e9 de participer au TSIA World INTERACT 2025, o\u00f9 nous avons rejoint des leaders technologiques mondiaux pour explorer les innovations qui fa\u00e7onnent l&rsquo;avenir des services. Un moment fort a \u00e9t\u00e9 notre session sur le stand&#8230;<\/p>\n","protected":false},"author":52,"featured_media":24567,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2886,3156],"tags":[2747,2870,2871,2753,2754,2872,2873,2779,2874,2875],"class_list":["post-24578","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-certinia-fr","category-blog-succes-client","tag-certinia-cs-cloud-fr","tag-customer-engagement-fr","tag-customer-lifecycle-fr","tag-customer-success-fr","tag-diabsolut-2-fr","tag-digital-transformation-fr","tag-professional-services-fr","tag-salesforce-ai-fr","tag-service-integration-fr","tag-tsia-2025-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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